• Report:  #1471815

Complaint Review: Ford - Rapid city South Dakota

Reported By:
Justin - Newcastle, Wyoming, United States

Rapid city, South Dakota, United States
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Where do I begin, at the dealership I was told this was the most dependable truck ford had to offer. After a short "truth about trucks” video that the dealership showed me, I decided to go ahead and trade in my 2007 Chevrolet durmax 2500 for a 2013 Ford F-150 platinum ecoboost. I cannot complain about the deal I was given, which was more than fair and I was treated very well by the dealership.

It wasn’t long after purchasing the truck (it was winter time) that after using the 4wd a few times I noticed an awful grinding noise that was caused by the vacuum lines for the automatic hubs which were stuck not allowing the truck to shift into 2wd. This happened on 2 separate occasions after it was supposedly fixed by the dealership.

Not long after this a check engine light appeared. I took it to the dealership where they kept the truck for almost 2 weeks finally deciding to replace the entire fuel rail, all the injectors and all of the coils. After another year, the primary fuel pump failed, causing a random cylinder misfire which caused the transmission to slam into gear not knowing how to respond to the misfire.

This fiasco ended up stranding me and my wife on the side of the road again. I had it towed to the dealership where the mechanic thought it was fixed, took it on a test drive and then diagnosed it to be the primary fuel pump. After getting this fixed, I complained about the transmission, and the dealership told me the transmission was unaffected and completely fine.

Several months later I used the truck to get a small load of firewood for my parents and both rear shocks blew out under the load. This then forced me to spend $1,800 to get all of the shocks replaced. By the next summer the passenger side air conditioning would only blow hot air. Shortly after it was fixed I was once again stranded on the side of the road because of a faulty throttle body.

As of today (1/19/19) I am now writing this report because of a diagnosed cylinder #2 misfire (another check engine light) and the transmission slamming into 4th gear which has made the vehicle virtually undrivable yet again. Although I do not blame the dealership for this "lemon” I blame ford, the main manufacturer of this vehicle.

This has by far been the worst vehicle I have ever owned and I would strongly recommend never buying a Ford F-150 ecoboost. Ford motor company should be ashamed of themselves for allowing such a faulty product onto the market without standing by it. Unless ford stands by their product and makes this right, I know I will never purchase another ford product for as long as I live.

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