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  • Report:  #1322317

Complaint Review: Flagship Merchant Services - Internet

Reported By:
HHBC LLC - Schaumburg - Glendale Heights, Illinois, USA
Submitted:
Updated:

Flagship Merchant Services
Internet, USA
Web:
N/A
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In March I signed up for flagship merchant services credit card processing for two companies, primarily using authorize.net as they are an authorize.net reseller with better rates.

They post lower than most rates and mention an annual PCI Compliance fee (this fee is not charged by everyone; the difference in percent comes out to be about $10k in annual transactions).

We're a small group of Gyms in Chicagoland / Illinois.  I made it clear to the sales rep that we were doing this to augment are standard ACH / Direct Debit payment method and that all we would use the service for was automated recurring billing and would be passing any fees on to our clients.  I made it clear that if it was too much we would not be able to afford it.

They disclosed the fees which amounted to about $20 a month, which I found reasonable, along with the per transaction % and about $0.20.

After four months, I started seeing an extra $20 charge in my bank account and, upon inquiring, they said they sent us a letter and we didn't opt out of their additional advertising / marketing company.

No such letter was received by anyone in our organization.

I'm going to file a complaint with both our Attorney General and California's Attorney General.

Their PCI Compliance fee is bunk. Despite it being listed on the documents we signed, it went up $20 by the time they actually charged it (once a year in June).  Almost no other card processor charges this fee, those that do vary in how much they charge.  PCI-Compliance is not mandated by law.

Needless to say between PCI Compliance and unwanted / unauthorized charges for a business marketing company that I have no information on, I will be asking them to provide a refund for the marketing and have already told them I'm cancelling my account.

This was way too costly and is simply criminal.  They have very poor communication and our account rep was no longer with the company when I tried calling back to get in touch with him, which apparently is a usual circumstance with this company.



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