• Report:  #1518062

Complaint Review: Fashion Nova -

Reported By:
Janet Johnson - Decatur, Georgia, United States

Fashion Nova
United States
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I place two orders with this company and paid to have them rushed shipped. Only one order was rushed shipped and the other order was expressed shipped. The orders did reach me in time for the event in which I needed them so I sent them back because Fashion Nova said they had a refund policy only to find out that there is really no refund policy but a credit policy only to be issued on a Fashion Nova E-gift card which can only be used at Fashion Nova.

The first order was paid for via Afterpay and the second order via my debit card. I returned the first order only to receive a E-gift card credit of $54.41 but I paid $87.11 for the first order the credit was not what I paid for the order and even though I sent the order back I am still having to pay Afterpay for the whole total cost of the order $87.11 even though I sent the order back.

This is fraud if you offer a refund policy then the customer should be refunded what they paid for the order. And if you paid for the order by any other means except credit card or debit card then that order should be cancelled for payment especially if you sent the order back and was charged to sent it back paid $7.99 to send the order back to Fashion Nova.

You should not have to still pay for the merchandise if it was returned. This company offers a bogus refund policy they get your money then refuse to return it and you still have to pay for the merchandise even though you returned it then they don't give you back the amount you paid for the merchandise. This company is a ripoff.

I would not order anything from them the only person that wins is Fashion Nova. You have to pay to send the order back, they don't give you what you paid for the merchandise then if you paid for it by any other means you still have to pay for the whole order even though you sent it back. This is not a refund policy this is highway robbery.

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