Complaint Review: Facebook - Menlo Park California

Please see my emails to their Portal Support, who could not help. Describes it well. 

I went into a page "Live Agent-Multi Channel Help Desk", which then showed they could not accept messages- apparently not Facebook, but "got on" for a couple minutes only, but still could not unfreeze.

Now cannot even say I disagree with spam posting by facebook, let alone continue. Fully frozen out. Again, please see my email string here. Facebook gives no true assistance, no live person to make right what they/their system did.

I took pics of screens, but they are not on this iPad. Can I show them layer?

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Portal Support Re: Call with Darrell - Locked Facebook account

•   Portal Support ToDarrell JepsonMar 22 at 2:34 AM  

  Your request 4598193 has been updated. 

   

  Sylvester (Portal Support) 

  Mar 22, 2022, 0:34 PDT 

  Hi Darrell,
  
  

  Thank you for getting back to us in regards to your Facebook account issue.

  First and foremost, please accept our heartfelt gratitude for your understanding and patience in regard to this. I also would like to sincerely apologize for any inconvenience caused.  

  Unfortunately, the Facebook team does not have calling options as they prefer all users to communicate with them via the page itself. Perhaps, what you can do is to use another device and click the link provided earlier. I wish I could have done more for you here by providing emails or phone numbers for direct contact, however, we do not have an option for that matter. 

  However, as much as we would love to help you out and get this issue resolved, Facebook account issues are beyond our control. Hence the reason, why we can only direct you to Facebook Help Center as this, is the most applicable resource to help to fix your issue.   

  If you have submitted your appeal, rest assured that your appeal would be reviewed by the Facebook team as soon as possible. 

  I understand this isn't the answer you're hoping for, Darrell. I feel the challenge you're up against, but your patience and understanding would be greatly appreciated. In the meantime, we hope that you will be able to get back access to your Facebook account as quickly as possible. 

  I hope you don't mind if I close this ticket, for now, Darrell. Please do not hesitate to reach back to us again in the future for any questions or concerns regarding Portal products. We are always happy to help!

  I hope for nothing else but great days ahead for you and your family, stay healthy and safe.

  Sincerely, 

  Sylvester Roy Joseph
  
  Portal Support | Reality Labs

   

   

  Darrell Jepson

  Mar 21, 2022, 21:52 PDT 

    Please give me a phone number for someone I can call, or they can call me. The link did not work. And yes, I logged out and back in and got the exact same spam alert, though no such URL was involved. I cannot access any page on Facebook, including the URL in the message below.    Thank you!   Darrell Jepson  

   

   

  Sylvester (Portal Support) 

  Mar 21, 2022, 21:36 PDT 

  Hi Darrell,

  This is Sylvester from Portal Support.

  Thank you so much for taking the time earlier today to speak with me.

  I can totally understand the uncertainty you are currently facing with your Locked Facebook account. Rest assured, I will try my best to help you with the available resources.

  First and foremost, I would like to highly appreciate your effort in contacting the Portal Support team. However, here at Portal Support, we help with questions, ordering/shipping, and troubleshooting of Portal products.

  Even though we’re unable to assist you directly with this, we would be happy to point you in the right direction to get this issue sorted out. Kindly allow me to walk you through the process to overcome this issue.

  Following this, we highly recommend you to go to the Facebook Help Centre site to guide you on recovering your Facebook account. If you think your account was locked by mistake, please use this form to request a review. Link: https://www.facebook.com/help/contact/260749603972907
  
   After you’ve submitted the appeal, please wait for a response from the Facebook review team and check your email periodically for a response from them. If you have already submitted the request to one of the links above, rest assured, our dedicated team at Facebook will reach out to you directly via your registered email address. I would also highly recommend you to check your junk/spam folder as well if you do not see any response in your inbox.

  I indeed realize this isn't the answer you're looking for, Darrell, and I understand the challenge you're up against, but your patience and understanding in this issue are greatly appreciated.

  I will be closing this ticket, please do not hesitate to reach back to us again in the future for any questions or concerns regarding Portal products. We are always happy to help!

  Have a wonderful week and stay safe! 
  
  Regards,

  Sylvester Roy Joseph
  
  Portal Support | Reality Labs

   

   

• Darrell Jepson

  Mar 21, 2022, 18:51 PDT 

    I cannot access ANYTHING on Facebook. Unable to get to site to get any Portal product serial number!  Facebook has me stuck on page, that for anything & everything, last close to 24 hours says:   “You can't use this URL This URL goes against our Community Standards on spam: frugal-freebies.com To protect people on Facebook from spam, we don't allow content that contains such URLs.”   AND it does NOT let me continue to disagree and enter. I click “disagree” and it will not let me inter it.   I was doing my “On This Day”/memories and posting them. The “frugal-freebies.com” memory was of a child holding a cat. We have no idea, when Facebook posts such memories “On This Day” are “spam” or will cause the poster/user (me) problems. I had ones in last year or so of 7 kittens on a bed, little Shih Tzus, a recipe, “Not asking anything Lord, Just wanted to tell you thank you,” that were not allowed, I was chastised told they were spam, etc. Again, these were things, posts, Facebook brought up for my Memories/“On This Day,” that I and many others posted before/shared. This time it froze and my account has been inaccessible since.   PLEASE HELP!   Thank you.   Darrell Jepson Continue  

   

   

  Darrell Jepson

  Mar 21, 2022, 11:35 PDT 

  I need assistance with my Facebook account (account locked/disabled)