;
  • Report:  #69706

Complaint Review: Excel Telecommunications - Dallas Texas

Reported By:
- Brooklyn, New York,
Submitted:
Updated:

Excel Telecommunications
P.O. Box 650582 Dallas, 650582 Texas, U.S.A.
Phone:
877-246-7656
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I am a Senior Rep for Excel Telecomunications and had all of their services. Starting with Long Distance,Internet access, even bought into the Excel IR website. But after switching to the Local service(including a better rate for long distance) when it became available to me in my area and getting all of my family on it as well.

Excel kept charging me the higher rate for the long Distance and local service. I started to lose all of my customers and it hard to get them to even look at Excel now. AT&T and Verizon is much better than what they offer. You have to lie to you customers ot get them in, and when they get their first bill, they cancel and get mad.

Customer service, is rude and they don't help my customers. If your in the New York Area, DO NOT JOIN EXCEL or take any of the SERVICES that they offer. The service is a big RIP OFF!!! and to become a rep in tis business, you have to lie to your friends and family to get them in because you need 20 customer point for the life of the business.

This is my last year as a rep for Excel. If You live in Brooklyn NY expect to pay at least $15.00 to $20.00 more on your bills. Now I know, that in today's economy that $20.00 is not alot of money to some folks, But to my family and friends it is!

With these sort of problems happening to me, and I am A REP mind you, I can just imagine how my customers (my family) is being treated. I have opted to cancel all of my services with Excel and have asked my family to do the same. I have now gone back to At&T and actually pay less than what I was paying with Excel. In some ways you may say I have given myself a bonus check on saving money.

"With Excel you can save big", BULL S--T!!!!!

Someone at Excel Needs To Wake Up!!! If you keep treating people like this and offer hi rates it will run you into the ground.

Excel Is A Rip Off and everyone who has them needs to take a very close look at their statements.

Paul

Brooklyn, New York

U.S.A.


8 Updates & Rebuttals

Alex

Minnetonka,
Minnesota,
U.S.A.
I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative

#2UPDATE EX-employee responds

Fri, November 14, 2003

About my time as an Independent Representative (IR) for Excel Telecommunications of Texas... I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative (IR) or up the ladder as the Vice President of your chain of command. They tell you ahead of time, "Don't lie to your clients, you would be destroying their trust in you and Excel Telecommunications". This is the very reason why I decided to come aboard as an Independent Representative. From the beginning of time through my service until my self termination of my consultancy with Excel there was never any trouble with Customer Service and no fraud was ever committed by myself nor was it on the part of Excel. While, I cannot speak for other members in my upline in Excel, I have not heard any complaints from them or of their customers that decided to become IRs under them. I can only draw this conclusion that if you mislead your clients in order to make money and hope that they will not scrutinize their bills, you're playing with fire. After all, it is our job to teach people how to read their bills and compare the figures. That is at the core of professional conduct for the IRs, to teach people about what is on their bills, what they can do about it, give them the numbers to call if there has been fraud committed on either the IR, the former phone company in which your client switch from, or both parties. What people don't seem to realize is that in the telecommunications industry there are individuals that muddy the waters for all the good people out there that do nothing wrong. My goals was not to sign up my whole family and all my friends. I would approach them if I heard they hated their phone service already and would ask to look at one of their bills, then with my material with me, I would compare the information / data with the most comparable service plan. Showing them the differences between the services, then allowing them to thumb through my material, if they found something they wanted to know more about, I would give them a copy of it and call Excel for more information if I didn't have it on hand (this was a rare case if I didn't have the material requested). The job of an IR is to find the most suitable plans for the clients, present it in a timely manner, and tell them how to compare other plans from other companies, what phone numbers to call, etc. In addition to being a honest sales person, you should be a consumer advocate as well. I will be honest, I came across a couple of people that had better plans than Excel had at the current time for long distance international calls during peak activity time (during the business day in the USA). I then would tell the clients that they had a really good deal, a few would ask if they could get a better deal if they went through me. I then called Excel Telecommunications in Texas to notify them of a potential client of theirs would like to know more about a business class international calling plan that would be quite constant and if we could reach an agreement and hammer out a contract to suit this person's needs. Excel had no trouble with this, I then handed my phone over to my client and gave them the contact information / numbers in case they needed to speak to Excel at another time. The deal went off without a hitch and my former client is still with Excel from what I hear. It has been over two years since I worked as an IR for Excel, apparently this person must be happy with the service and contract, and I have heard no complaints. The way I approached this position of being an IR is not to back myself in a corner being unemployed and forced to make sale to gain a descent income. What my upline told me to do is to find customers first that were interested in switching because they were fed up with their service and the way they were treated by their phone company's customer service. While getting other IRs below you was the ultimate way of building your income, 3 IRs at that time under you, would get you promoted to a SIR or Senior Independent Representative. Granted I never was a good motivator for getting people under me as IRs, I did however concentrate on the clients. I found this to be one of the finer points of being an IR, helping people get a better deal, and making a little bit of money on the side for everytime they used Excel's services. I was so happy with Excel, I signed myself up for their 7 cents a minute 24/7 plan for long distance. I have never had a problem with them and their customer service was excellent, even now when I have a question about their service, I get treated with the utmost respect in being the client this time around. I still have this plan activated on my account with Excel, I see no reason to switch when I compare the other deals that don't come close in my estimations for my state that I reside in. Now, for the people that are complaining about Excel ripping them off. I would like to talk with the representative that negotiated the deals. Everything should be in black and white, if you got anything else other than that I would question the IRs motives and sales tactics. Granted, from time to time, Excel does reserve the right to change the billing accordingly to federal mandates and standards, there is no telecommunications company that is immune to this, there is also documentation pertaining to this subject material available for the IRs and anyone in your upline. If the numbers are grossly different than what is expected it is a possibility that the IR could have outdated material, although I have never encountered that personally or professionally. If you think you have been wrongly billed or mistreated by a representative or direct employee of any telecommunications company, feel free to contact the Public Utilities Committee (PUC) of your state you reside in. You can file complaints about your troubles with the phone companies and their representatives there. An example of a PUC site in Minnesota can be found at this URL: http://www.puc.state.mn.us/ The reason why I am a former IR of Excel and not still with them is not because they lied to me nor did they leave me out to dry. I simply got too busy with my full time job to take on another position at the time. If I have the time like I did back in the year of 2001, I would take it up in a heartbeat again. If you would like more information on getting the PUC websites or numbers for your state, I can make arrangements to post all the PUC numbers to a public message board or drop a link that has all 50 states listed with the associated committees listed.


Alex

Minnetonka,
Minnesota,
U.S.A.
I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative

#3UPDATE EX-employee responds

Fri, November 14, 2003

About my time as an Independent Representative (IR) for Excel Telecommunications of Texas... I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative (IR) or up the ladder as the Vice President of your chain of command. They tell you ahead of time, "Don't lie to your clients, you would be destroying their trust in you and Excel Telecommunications". This is the very reason why I decided to come aboard as an Independent Representative. From the beginning of time through my service until my self termination of my consultancy with Excel there was never any trouble with Customer Service and no fraud was ever committed by myself nor was it on the part of Excel. While, I cannot speak for other members in my upline in Excel, I have not heard any complaints from them or of their customers that decided to become IRs under them. I can only draw this conclusion that if you mislead your clients in order to make money and hope that they will not scrutinize their bills, you're playing with fire. After all, it is our job to teach people how to read their bills and compare the figures. That is at the core of professional conduct for the IRs, to teach people about what is on their bills, what they can do about it, give them the numbers to call if there has been fraud committed on either the IR, the former phone company in which your client switch from, or both parties. What people don't seem to realize is that in the telecommunications industry there are individuals that muddy the waters for all the good people out there that do nothing wrong. My goals was not to sign up my whole family and all my friends. I would approach them if I heard they hated their phone service already and would ask to look at one of their bills, then with my material with me, I would compare the information / data with the most comparable service plan. Showing them the differences between the services, then allowing them to thumb through my material, if they found something they wanted to know more about, I would give them a copy of it and call Excel for more information if I didn't have it on hand (this was a rare case if I didn't have the material requested). The job of an IR is to find the most suitable plans for the clients, present it in a timely manner, and tell them how to compare other plans from other companies, what phone numbers to call, etc. In addition to being a honest sales person, you should be a consumer advocate as well. I will be honest, I came across a couple of people that had better plans than Excel had at the current time for long distance international calls during peak activity time (during the business day in the USA). I then would tell the clients that they had a really good deal, a few would ask if they could get a better deal if they went through me. I then called Excel Telecommunications in Texas to notify them of a potential client of theirs would like to know more about a business class international calling plan that would be quite constant and if we could reach an agreement and hammer out a contract to suit this person's needs. Excel had no trouble with this, I then handed my phone over to my client and gave them the contact information / numbers in case they needed to speak to Excel at another time. The deal went off without a hitch and my former client is still with Excel from what I hear. It has been over two years since I worked as an IR for Excel, apparently this person must be happy with the service and contract, and I have heard no complaints. The way I approached this position of being an IR is not to back myself in a corner being unemployed and forced to make sale to gain a descent income. What my upline told me to do is to find customers first that were interested in switching because they were fed up with their service and the way they were treated by their phone company's customer service. While getting other IRs below you was the ultimate way of building your income, 3 IRs at that time under you, would get you promoted to a SIR or Senior Independent Representative. Granted I never was a good motivator for getting people under me as IRs, I did however concentrate on the clients. I found this to be one of the finer points of being an IR, helping people get a better deal, and making a little bit of money on the side for everytime they used Excel's services. I was so happy with Excel, I signed myself up for their 7 cents a minute 24/7 plan for long distance. I have never had a problem with them and their customer service was excellent, even now when I have a question about their service, I get treated with the utmost respect in being the client this time around. I still have this plan activated on my account with Excel, I see no reason to switch when I compare the other deals that don't come close in my estimations for my state that I reside in. Now, for the people that are complaining about Excel ripping them off. I would like to talk with the representative that negotiated the deals. Everything should be in black and white, if you got anything else other than that I would question the IRs motives and sales tactics. Granted, from time to time, Excel does reserve the right to change the billing accordingly to federal mandates and standards, there is no telecommunications company that is immune to this, there is also documentation pertaining to this subject material available for the IRs and anyone in your upline. If the numbers are grossly different than what is expected it is a possibility that the IR could have outdated material, although I have never encountered that personally or professionally. If you think you have been wrongly billed or mistreated by a representative or direct employee of any telecommunications company, feel free to contact the Public Utilities Committee (PUC) of your state you reside in. You can file complaints about your troubles with the phone companies and their representatives there. An example of a PUC site in Minnesota can be found at this URL: http://www.puc.state.mn.us/ The reason why I am a former IR of Excel and not still with them is not because they lied to me nor did they leave me out to dry. I simply got too busy with my full time job to take on another position at the time. If I have the time like I did back in the year of 2001, I would take it up in a heartbeat again. If you would like more information on getting the PUC websites or numbers for your state, I can make arrangements to post all the PUC numbers to a public message board or drop a link that has all 50 states listed with the associated committees listed.


Alex

Minnetonka,
Minnesota,
U.S.A.
I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative

#4UPDATE EX-employee responds

Fri, November 14, 2003

About my time as an Independent Representative (IR) for Excel Telecommunications of Texas... I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative (IR) or up the ladder as the Vice President of your chain of command. They tell you ahead of time, "Don't lie to your clients, you would be destroying their trust in you and Excel Telecommunications". This is the very reason why I decided to come aboard as an Independent Representative. From the beginning of time through my service until my self termination of my consultancy with Excel there was never any trouble with Customer Service and no fraud was ever committed by myself nor was it on the part of Excel. While, I cannot speak for other members in my upline in Excel, I have not heard any complaints from them or of their customers that decided to become IRs under them. I can only draw this conclusion that if you mislead your clients in order to make money and hope that they will not scrutinize their bills, you're playing with fire. After all, it is our job to teach people how to read their bills and compare the figures. That is at the core of professional conduct for the IRs, to teach people about what is on their bills, what they can do about it, give them the numbers to call if there has been fraud committed on either the IR, the former phone company in which your client switch from, or both parties. What people don't seem to realize is that in the telecommunications industry there are individuals that muddy the waters for all the good people out there that do nothing wrong. My goals was not to sign up my whole family and all my friends. I would approach them if I heard they hated their phone service already and would ask to look at one of their bills, then with my material with me, I would compare the information / data with the most comparable service plan. Showing them the differences between the services, then allowing them to thumb through my material, if they found something they wanted to know more about, I would give them a copy of it and call Excel for more information if I didn't have it on hand (this was a rare case if I didn't have the material requested). The job of an IR is to find the most suitable plans for the clients, present it in a timely manner, and tell them how to compare other plans from other companies, what phone numbers to call, etc. In addition to being a honest sales person, you should be a consumer advocate as well. I will be honest, I came across a couple of people that had better plans than Excel had at the current time for long distance international calls during peak activity time (during the business day in the USA). I then would tell the clients that they had a really good deal, a few would ask if they could get a better deal if they went through me. I then called Excel Telecommunications in Texas to notify them of a potential client of theirs would like to know more about a business class international calling plan that would be quite constant and if we could reach an agreement and hammer out a contract to suit this person's needs. Excel had no trouble with this, I then handed my phone over to my client and gave them the contact information / numbers in case they needed to speak to Excel at another time. The deal went off without a hitch and my former client is still with Excel from what I hear. It has been over two years since I worked as an IR for Excel, apparently this person must be happy with the service and contract, and I have heard no complaints. The way I approached this position of being an IR is not to back myself in a corner being unemployed and forced to make sale to gain a descent income. What my upline told me to do is to find customers first that were interested in switching because they were fed up with their service and the way they were treated by their phone company's customer service. While getting other IRs below you was the ultimate way of building your income, 3 IRs at that time under you, would get you promoted to a SIR or Senior Independent Representative. Granted I never was a good motivator for getting people under me as IRs, I did however concentrate on the clients. I found this to be one of the finer points of being an IR, helping people get a better deal, and making a little bit of money on the side for everytime they used Excel's services. I was so happy with Excel, I signed myself up for their 7 cents a minute 24/7 plan for long distance. I have never had a problem with them and their customer service was excellent, even now when I have a question about their service, I get treated with the utmost respect in being the client this time around. I still have this plan activated on my account with Excel, I see no reason to switch when I compare the other deals that don't come close in my estimations for my state that I reside in. Now, for the people that are complaining about Excel ripping them off. I would like to talk with the representative that negotiated the deals. Everything should be in black and white, if you got anything else other than that I would question the IRs motives and sales tactics. Granted, from time to time, Excel does reserve the right to change the billing accordingly to federal mandates and standards, there is no telecommunications company that is immune to this, there is also documentation pertaining to this subject material available for the IRs and anyone in your upline. If the numbers are grossly different than what is expected it is a possibility that the IR could have outdated material, although I have never encountered that personally or professionally. If you think you have been wrongly billed or mistreated by a representative or direct employee of any telecommunications company, feel free to contact the Public Utilities Committee (PUC) of your state you reside in. You can file complaints about your troubles with the phone companies and their representatives there. An example of a PUC site in Minnesota can be found at this URL: http://www.puc.state.mn.us/ The reason why I am a former IR of Excel and not still with them is not because they lied to me nor did they leave me out to dry. I simply got too busy with my full time job to take on another position at the time. If I have the time like I did back in the year of 2001, I would take it up in a heartbeat again. If you would like more information on getting the PUC websites or numbers for your state, I can make arrangements to post all the PUC numbers to a public message board or drop a link that has all 50 states listed with the associated committees listed.


Alex

Minnetonka,
Minnesota,
U.S.A.
I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative

#5UPDATE EX-employee responds

Fri, November 14, 2003

About my time as an Independent Representative (IR) for Excel Telecommunications of Texas... I would like to clear the air here about Excel Telecommunications in Texas, specifically about being an Independent Representative (IR) or up the ladder as the Vice President of your chain of command. They tell you ahead of time, "Don't lie to your clients, you would be destroying their trust in you and Excel Telecommunications". This is the very reason why I decided to come aboard as an Independent Representative. From the beginning of time through my service until my self termination of my consultancy with Excel there was never any trouble with Customer Service and no fraud was ever committed by myself nor was it on the part of Excel. While, I cannot speak for other members in my upline in Excel, I have not heard any complaints from them or of their customers that decided to become IRs under them. I can only draw this conclusion that if you mislead your clients in order to make money and hope that they will not scrutinize their bills, you're playing with fire. After all, it is our job to teach people how to read their bills and compare the figures. That is at the core of professional conduct for the IRs, to teach people about what is on their bills, what they can do about it, give them the numbers to call if there has been fraud committed on either the IR, the former phone company in which your client switch from, or both parties. What people don't seem to realize is that in the telecommunications industry there are individuals that muddy the waters for all the good people out there that do nothing wrong. My goals was not to sign up my whole family and all my friends. I would approach them if I heard they hated their phone service already and would ask to look at one of their bills, then with my material with me, I would compare the information / data with the most comparable service plan. Showing them the differences between the services, then allowing them to thumb through my material, if they found something they wanted to know more about, I would give them a copy of it and call Excel for more information if I didn't have it on hand (this was a rare case if I didn't have the material requested). The job of an IR is to find the most suitable plans for the clients, present it in a timely manner, and tell them how to compare other plans from other companies, what phone numbers to call, etc. In addition to being a honest sales person, you should be a consumer advocate as well. I will be honest, I came across a couple of people that had better plans than Excel had at the current time for long distance international calls during peak activity time (during the business day in the USA). I then would tell the clients that they had a really good deal, a few would ask if they could get a better deal if they went through me. I then called Excel Telecommunications in Texas to notify them of a potential client of theirs would like to know more about a business class international calling plan that would be quite constant and if we could reach an agreement and hammer out a contract to suit this person's needs. Excel had no trouble with this, I then handed my phone over to my client and gave them the contact information / numbers in case they needed to speak to Excel at another time. The deal went off without a hitch and my former client is still with Excel from what I hear. It has been over two years since I worked as an IR for Excel, apparently this person must be happy with the service and contract, and I have heard no complaints. The way I approached this position of being an IR is not to back myself in a corner being unemployed and forced to make sale to gain a descent income. What my upline told me to do is to find customers first that were interested in switching because they were fed up with their service and the way they were treated by their phone company's customer service. While getting other IRs below you was the ultimate way of building your income, 3 IRs at that time under you, would get you promoted to a SIR or Senior Independent Representative. Granted I never was a good motivator for getting people under me as IRs, I did however concentrate on the clients. I found this to be one of the finer points of being an IR, helping people get a better deal, and making a little bit of money on the side for everytime they used Excel's services. I was so happy with Excel, I signed myself up for their 7 cents a minute 24/7 plan for long distance. I have never had a problem with them and their customer service was excellent, even now when I have a question about their service, I get treated with the utmost respect in being the client this time around. I still have this plan activated on my account with Excel, I see no reason to switch when I compare the other deals that don't come close in my estimations for my state that I reside in. Now, for the people that are complaining about Excel ripping them off. I would like to talk with the representative that negotiated the deals. Everything should be in black and white, if you got anything else other than that I would question the IRs motives and sales tactics. Granted, from time to time, Excel does reserve the right to change the billing accordingly to federal mandates and standards, there is no telecommunications company that is immune to this, there is also documentation pertaining to this subject material available for the IRs and anyone in your upline. If the numbers are grossly different than what is expected it is a possibility that the IR could have outdated material, although I have never encountered that personally or professionally. If you think you have been wrongly billed or mistreated by a representative or direct employee of any telecommunications company, feel free to contact the Public Utilities Committee (PUC) of your state you reside in. You can file complaints about your troubles with the phone companies and their representatives there. An example of a PUC site in Minnesota can be found at this URL: http://www.puc.state.mn.us/ The reason why I am a former IR of Excel and not still with them is not because they lied to me nor did they leave me out to dry. I simply got too busy with my full time job to take on another position at the time. If I have the time like I did back in the year of 2001, I would take it up in a heartbeat again. If you would like more information on getting the PUC websites or numbers for your state, I can make arrangements to post all the PUC numbers to a public message board or drop a link that has all 50 states listed with the associated committees listed.


Kyle

Oconomowoc,
Wisconsin,
U.S.A.
I'm very happy with Excel's Free Long Distance

#6UPDATE Employee

Fri, November 07, 2003

Paul, I'm very sorry to tell you but I am a rep with Excel and have had customers for nine months, I also have been a customer for nine months. My customers and I have all been very pleased with our service. My customers are so happy that they have been refering more to me without me asking them to do so. Also if the customer service is bad than you are saying that you are bad because the idea of Excel is to have the reps be customer service. I am very sorry if I bursted your bubble but you should look into what you are talking about a little more before you decide to put information on the internet about it. I hope this clears some up for you and hope you get a little more educated before you speak on a topic. Have a wonderful life of being someones employee, while I retire early because I am a business owner thanks to Excel. Thank You Very Much,


Kyle

Oconomowoc,
Wisconsin,
U.S.A.
I'm very happy with Excel's Free Long Distance

#7UPDATE Employee

Fri, November 07, 2003

Paul, I'm very sorry to tell you but I am a rep with Excel and have had customers for nine months, I also have been a customer for nine months. My customers and I have all been very pleased with our service. My customers are so happy that they have been refering more to me without me asking them to do so. Also if the customer service is bad than you are saying that you are bad because the idea of Excel is to have the reps be customer service. I am very sorry if I bursted your bubble but you should look into what you are talking about a little more before you decide to put information on the internet about it. I hope this clears some up for you and hope you get a little more educated before you speak on a topic. Have a wonderful life of being someones employee, while I retire early because I am a business owner thanks to Excel. Thank You Very Much,


Kyle

Oconomowoc,
Wisconsin,
U.S.A.
I'm very happy with Excel's Free Long Distance

#8UPDATE Employee

Fri, November 07, 2003

Paul, I'm very sorry to tell you but I am a rep with Excel and have had customers for nine months, I also have been a customer for nine months. My customers and I have all been very pleased with our service. My customers are so happy that they have been refering more to me without me asking them to do so. Also if the customer service is bad than you are saying that you are bad because the idea of Excel is to have the reps be customer service. I am very sorry if I bursted your bubble but you should look into what you are talking about a little more before you decide to put information on the internet about it. I hope this clears some up for you and hope you get a little more educated before you speak on a topic. Have a wonderful life of being someones employee, while I retire early because I am a business owner thanks to Excel. Thank You Very Much,


Kyle

Oconomowoc,
Wisconsin,
U.S.A.
I'm very happy with Excel's Free Long Distance

#9UPDATE Employee

Fri, November 07, 2003

Paul, I'm very sorry to tell you but I am a rep with Excel and have had customers for nine months, I also have been a customer for nine months. My customers and I have all been very pleased with our service. My customers are so happy that they have been refering more to me without me asking them to do so. Also if the customer service is bad than you are saying that you are bad because the idea of Excel is to have the reps be customer service. I am very sorry if I bursted your bubble but you should look into what you are talking about a little more before you decide to put information on the internet about it. I hope this clears some up for you and hope you get a little more educated before you speak on a topic. Have a wonderful life of being someones employee, while I retire early because I am a business owner thanks to Excel. Thank You Very Much,

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