Enough is enough!!! I’m a 12+ year customer. I dropped my vehicle off on Tuesday, October 4th at 7:30 AM, I was the very first person in line and the very first person to get helped. I was assisted by a short built, light skin, Mexican guy with tattoos all over his arms. He promised that my car would be ready at the end of the day.
Dropped my car off for an oil change, tire, rotation, tire balance and alignment. I specifically told the guy that I was dropping it off early so that I can have it back at the end of the day, because I was tired that every time I would drop my vehicle off before, they would call me right before they close to tell me they need to keep it overnight.
On Tuesday, October 4, 2022 at 6:30 PM. The same guy called me to tell me he was working on my car himself and that he was almost done and was going to have it ready tonight. I told the guy DO NOT rush the work, do it right and I’ll pick it up tomorrow. He replied by saying, "OK, thank you, come pick it up first thing in the morning when we open, it will be ready”.
On October 5, 2022, I was not able to pick up the vehicle when they first opened because I was hold up in meetings at work. I called at 10:30 AM on October 5, 2022 and the car was still not done. The same guy told me that the drain plug was not able to come out and that he didn’t want to start the oil change until the replacement drain cap came in (which he now had) and that he was going to have the vehicle ready by 2pm.
**Please note that on October 4, 2022 on my 6:30 PM call he told me the oil change was done**. I showed up at 2pm on October 5, 2022 to pick up the vehicle and the lady Sharey or Sheryl or whatever her name is, told me NOTHING was done to the car.
1. This employee (who should be fired) lied to me several times about my car being done
2. This lady had his back and altered the paperwork saying I "refused” service, really? I DID NOT. They did this to cover their backs
3. So obvious, really obvious some shity things are going on with these two and the Manager. Look at my photos and see ALL the complaints, repetitive patterns and the Manager is not doing anything. As a Marine and former Law Enforcement employee, I can 110% see how these people are lying to customers to lure them in so the location can make their sales goals….but doesn’t take a genius to figure this out.
They need to be investigated. NEVER in my Military career had anyone lie to me like that. I'm now wondering how many times I was charged and nothing was done to my car and other customers as well.