- Report: #1475330
Complaint Review: Eppicard - Dallas Texas
Reported By:
Maribeth -
Buffalo, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Eppicard
282NorthHaskell Dallas, 75204 Texas, United States
Phone:
8664614093
Web:
www.epicard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Eppicard is a debit card issued by Comerica Bank pursuant to license by Mastercard international FDIC coverage provided Eppi stold money out of my child support Dallas Texas
Eppicard took 40 dollars out of my child support money.I did not want my child support loaded on eppicard because I have seen them on the news for fraud and all over the internet .I recieved a letter in mail that 300 dollar in child support was collected .
It had a number to call for eppicard to receive money I called and told them I wanted my money to be deposited in my bank account they told me they couldn't do that and assured me that I would receive my money in full there would be no fees and by no means would any of my child support be taken .
I get my eppicard in mail activate it and 40 dollars is gone off the bat.I call the customer service number numerous times to be told that no one knows where my money went .Eventually I get a customer service representative who tells me 40 dollars was taken for charge of the card and for expired card I had in 2012 when I have never had a card with them in past and the paper they sent me clearly states no charge for replacement cards .
I asked to speak to a supervisor I was told by this extremely rude and argumentative customer service representative that he was as high up as they go and it was only 40 dollars to get over it because I would not be getting it back.I told him I wanted to file a complaint and I was told they do not take complaints.I asked for his name and job title and who told he didnt have to give me his name.
Maybe 40 dollars is not alot to them if they go around stealing single parents child support money they must make a killing but 40 dollars is alot to me .Every dollar of my child support is much needed.They are not entitled to take any of it.This is theft and by no means should they be allowed to do this.I have looked them up and am shocked at how many people they have stolen money from.When the rich steal they get richer when the poor steal they go to jail
