Complaint Review: eBay - San Jose California

I made a purchase of 12 oil & gas signs for my collection.  I have purchased from this seller prior to COVID without a hitch.  I spent $424.55 on 12 signs and received a message from the seller that he could not ship from India because they were on lock down. I completely understood because was the cause of a world-wide pandemic and especially in India.

So I waited and waited, until July when I was told by eBay to make an attempt to contact the seller, and so I did.  However, due to a stroke I had 7 years ago when I was 60 yrs old I'm left with no short term memory, therefore I forgot to follow up.  I did however remember among all the commotion of COVID in October and tried to message them again through eBay, but there was never a reply.  I finally left my home in Florida in June of 2021 to fly back to my home in NJ and saw a note on my monitor to contact eBay - my wife had recalled that I never received the signs, so the post it was my reminder.

Much to my dismay, after ciontacting eBay, they stated to try and message the seller again and this time to contact them back if I hadn't heard back from the seller - well, no contact, therefore I called I messaged eBay to call me back and they did.  I spent 1 hour & 56 minutes (nearly 2 hours) explaining my case.  They claimed that they could see that the seller did get paid and that there was no tracking provided, which meant that the seller never shipped the items.  eBay went on to  tell me that it was eBay's policy to NOT communicate on behalf of their buyers if a case wasn't opened up within the 30 days of the purchase.

How bogus is it, that eBay makes a buyer and seller register for an account and eBay will only communicate with the seller *ONLY IF* the buyer opens a case within 30 days of the purchase.  Remember, it was MARCH 16, 2020 when COVID was striking the globe hard -- no one was in their offices, communication was scarce,  nor would any reasonable person file a claim, even if I knew you had to based on the seller explaining to me they were on lock down and could ship.  I verified it and it was true, so as a responible person I accepted it.

Now eBay tells me that I am basically out of luck, out of my money, and out of signs - despite all of the overwhelming evidence that eBay has.

WHERE IS THE JUSTICE?

eBay does NOT stand up for their buyers, however they shield their sellers.  After reviewing the sellers profile, eBay learned that the seller turned off the ability to leave a review. How does eBay leave this in the hands of their precious sellers?

eBay stands behind their B.S. policy of no case opened within 30 days of the purchase and the seller is S.O.L. Again I ask you - WHERE IS THE JUSTICE? Mind you, the seller now has 52 complaints within the last 12 months - hmmmm - they were COVID months. Prior to that had 1 or 2, which gave me the confidence of placing the first order which I received and then second order which I didn't.

DO NOT BUY ANYTHING FROM THIS SELLER ON eBay: oldprosesantique

AND BUYER BEWARE: File a case within the first 30 days and they will contact the seller - if NOT it's a lost cause, dispite the overwhelming proof eBay has onfile.