• Report:  #1514316

Complaint Review: eBay Corporate Office - San Jose California

Reported By:
Tony - Durand, Michigan, United States

eBay Corporate Office
2065 Hamilton Ave San Jose, 95125-5904 California, United States
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eBay has had more than most experienced difficulty in customer relations and the consumers using the online retailer. Ebay is inconsistent in it's resolve seller false advertising, misrepresentation of products and marketing towards consumers promising in policy and rules that it often fails to adhere to or uphold. There is several complaints of which I have had to lodge because of violations of FTC internet marketing or our State Consumer Protection laws.

Ebay has a tendency to placate and patronize customers when lodging consumer complaints. Ebay tends to use generalized prescripted response when complaining to consumer protection entitle, case in point Better Business Bureau. Ebay offers consumer coupons credits and then when the very issue for which credit was initiated such as false marketing or inaccurate description once items are received by consumer, the consumer uses that credit to order simulacra item from different seller and again runs into the same false advertising when items is relieved, drastically different from what the seller claims in marketing.

If the consumer returns the items having used a coupon, that coupon is forever lost and never credited back to use towards a replacement, therefore consumers having received actually "NOTHING" for being disadvantaged and out of the product initiated in the transaction and this all being time consuming. ebay has a A+ rating with BBB not because they are such a good company, but ratings are based on several factors such as how company responses, timely responses, effort made in resolving issues complained...Not because that are good.

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Eventually enough consumers will complain to the FTC and this will result in action, but FTC does not put-forth action on individual complaints, so when eBay acts improperly, file a FTC complaint. One last thing, Corporate offices assigns some person to call and apologetic and patronizing. When the issue arises again and if you file with BBB, ebay uses the BB platform to respond in credulous claims such as I have left message and no return call, even though the Corporate agent leaves no way to contact. eBay will claim numerous coupons credits, but remember my earlier statement how the coupon is never really redeemed once you return the item for false advertising or defective product.

The short is that eBay has no respect for consumer or their interest are misaligned for profit, not buyers, but sellers, not resolution by silencing the disgruntled, who rightfully so, initiate appropriate consumer action against them. Read Better Business Complaints: https://www.bbb.org/us/ca/san-jose/profile/online-shopping/ebay-inc-1216-204015/customer-reviews. Consumers please familiarize yourself with FTC internet Market Rules, and also the Postal Inspectors privy in fraud through marketing using USP for delivery ( which why many sellers use UPS or FedEx) and also your state Consumer protection laws, and don't simply gripe, but to words your frustration by complaint.

One last thing, notice how eBay has removed access to calling customer support? Consumers are hard press to effectuate complaint via the site that appropriately address individual concerns, but instead eBay has set up the messaging method for generic issues that may not apply.  

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