- Report: #1501202
Complaint Review: easeUS - Chengdu, Sichuan Province, China Chengdu, Sichuan Province, China
Reported By:
Billy vs China company -
Louisiana, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
easeUS
2 F, Building 1, Idealism Center, No. 38 Tian Yi Street, Hi-tech Zone, Chengdu, Sichuan Province, China, 610041 Chengdu, Sichuan Province, China, China
Phone:
800-570-4634
Web:
https://www.easeus.com/
Categories:
Business Rating:
(0)
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easeUS Cleverbridge I explained my situation before purchase. After collecting fees they said they couldn't complete request or give refund with refund guarantee. Chengdu, Sichuan Province, China Chengdu, Sichuan Province, China
Report Attachments
pre purchase email
I lost all data on my desktop after a windows update. Not sure if it could be recovered, I tried a couple of free programs that didn't work. I decided to try easeUS a company I now know is in China. I emailed the company before purchasing their software. I explained in detail what I did. I had explained that a Microsoft technician had me install windows again as part of the message.
They emailed me back answering my questions including about the 30-day refund if they couldn't retrieve my data. I ran the software with no success. I then got assistance from their tech support that also failed after having control of my computer. After one day of having the software, I was told I would not get a refund based on a technicality that says the software did not malfunction. Bait and switch from China.
