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Customer By Email (Donna Chatman) (04/02/2015 11.35 PM)
To Whom It May Concern:
A couple of months ago, my husband and I booked a ONE night reservation at the Days Inn located at 1700 W. Broward Blvd, Ft. Lauderdale, FL from January 24 - 25, 2015. We stayed there because we were told it was close to the Port Everglades Pier. To begin with, we called for a shuttle to that location and when the shuttle arrived, it took us to the Days Inn at 2601 N. 29th Ave, Hollywood, FL. When we arrived at the N 29th Ave location, we presented our reservation and Alina who was at the reservation desk at the time, handed it back to us and abruptly told us we were at the wrong hotel. Then we went to the driver (Mauricio) who refused to take us to the right hotel, which resulted in us having to pay for cab fare ($20-30) to go to the hotel on W. Broward. The only person at the hotel on N 29th Ave who had any kind of personality was Bill. He was a breath of fresh air. When we arrived at the W. Broward Ave location, we stood in a huge line, most of which was outside and upon checking in, we presented our reservation again and were told it was given away so they would just put us wherever they could find a spot. We stayed in room 213, which was evidently on the 2nd floor of a 5 floor hotel. My husband and I both believe this was a recently acquired hotel that was being renovated from the top down because the only suitable rooms were apparently on the 5th floor. We got this information from a couple of guests who stayed on the 5th floor and got clean decent rooms. The room we stayed in was nothing short of ghetto - disgusting, filthy, missing parts of walls, no closet bar to hang anything on, as well as a moldy and mildewed bathroom, among other things. We found it so cockroach-like that we slept in our clothes on top the beds - yes I said beds as in TWO! We were afraid to touch anything because everything was so filthy and we were leaving on a cruise on the 25th. This hotel is located in a barren wasteland with absolutely nothing around (as in a restaurant to eat in). We had to ask if there was somewhere we could call for takeout and ended up getting pizza. We did not even stay an entire night - thank GOD! This room was not even worth a plug nickel let alone what we actually paid. As a result, we were told we would be refunded for what we paid and to date, we don't know whether we were or not. What should have happened was the clerk should have refunded us at the time we informed him of the room conditions, but instead he told us we would be refunded through Expedia. If you're going on a cruise, I would stay anywhere but at this hotel or at least demand to stay on the 5th floor.
Food for thought!
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