• Report:  #1524572

Complaint Review: Days Inn & Suites - San Diego California

Reported By:
Maggie - Spokane, United States

Days Inn & Suites
5343 Adobe Falls Road San Diego, 92120 California, United States
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I booked a Days Inn & Suites hotel in San Diego, CA through Priceline.com as they had advertised a hot tub in their amenities. During my entire stay the hot tub was out of service. I would ask about it every other day to staff and was told either "It will be fixed tomorrow", or "It will be fixed Monday", or "It will be fixed in a few days" etc. The hot tub was never repaired and I asked the woman at the front desk for a chance of a possible refund for the mis advertisement. She gave me a business card for Mike Patel General Manager whom I emailed several times and never received a reply. I passed the issue up to Days Inn Customer Care and was told to resolve the issue with Priceline.com. After emailing back and forth with Priceline.com they told me while they confirmed the hot tub was out of service, I would not be received any compensation. 

I feel it is wrong to advertise an amenity to customers and continuously lie about when it will be repaired. Had I known earlier, I would have booked a separate hotel. My total stay at the hotel was over $2000.

1 Updates & Rebuttals


Highlands Ranch,
United States

#2Consumer Comment

Thu, February 16, 2023

Is only available at this site. Just type in 476868 and it appears in Consumer Comment #43 at Ripoff Report #476868.

Thank you for sharing your Ripoff Report with everyone. Feel free to email a copy of your Ripoff Report to your Attorney General immediately.

Good luck to you!

*****URGENT GOVERNMENT ALERT: All Americans are strongly urged to type in 472051 at this site immediately and read Ripoff Report #472051 and all of the consumer comments for extremely important information!!!

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