Complaint Review: Days Inn & Suites Tempe by Wyndham - TEMPE AZ

ATTENTION: WYNDHAM HOTELS & RESORTS (CORPORATE OFFICE)

ATTENTION: WYNDHAM BOARD OF DIRECTORS

ATTENTION: WYNDHAM SHAREHOLDERS

AND TO THE ATTENTION OF:

- STATE ATTORNEY GENERALS' OFFICES

- MARICOPA COUNTY ENVIRONMENTAL SERVICES

- FEDERAL TRADE COMMISSION

- OTHER FEDERAL, STATE, AND LOCAL REGULATORY & ADMINISTRATIVE AGENCIES

WYNDHAM can freely access the Internet just as easily as any other business or consumer in order to review comments posted about them or other businesses associated under the WYNDHAM umbrella.

Did WYNDHAM do their "due diligence", not only when they first granted, but for the period continuing after a "Franchise License" was issued to the independent owner(s)/operator(s) of the DAYS INN & SUITES BY WYNDHAM TEMPE? ("DAYS INN").

There are numerous long-standing consumer complaints about the DAYS INN'S fitness for habitability for guests, the horrific and abusive treatment of guests, the unlawful, fraudulent, deceptive business practices and acts committed against guests that have been for years openly allowed to continue. Where was WYNDHAM? It can be presumed since the DAYS INN is still actively operating that WYNDHAM has been idling standing by, doing nothing to stop its continuance, when WYNDHAM should have, at minimum, permanently revoked the "DAYS INN Franchise License."

For years WYNDHAM has led the public to believe they are the hotel industry's "crème de la crème."

Guests from around the world have come to know, and be very familiar with the WYNDHAM Brand. With that, expecting a certain "level of standards" across the board no matter what the franchisee(s) "star rating" is, whether its a "budget" or "elite hotel."

Guests paying money and putting a "blind faith" trust in their brand resulting from their promotional advertising, publicly claimed reputation, that also includes their "Mission & Values Statements."

Where does WYNDHAM's loyalties lie? In my opinion, its with the "Franchisee(s)" who earns WYNDHAM money?

What priority and weight is given to the health, welfare, safety, and overall care and concern of the guests? Again, in my opinion WYNDHAM values money first, guests last. Why? If guests were WYNDHAM'S number one priority they would have immediately jumped in long ago to STOP "SLUM HOTELS" from operating under their brand; revoking their "Franchise License(s)!"

My hope is that ALL WYNDHAM Executive Assistants intentionally book their Corporate Executives, Board of Directors, Management Teams etc., including their families into one or several of their franchisees' "SLUM HOTEL(S)" so they can be subjected to the same direct experiences and treatment thousands of other guests have been, for years.

Since they will most likely be recognized it is suggestive they stay at these hotels "incognito" in the same way CEO's/Owners have done on the TV Show "UNDERCOVER BOSS!"

INFORMATION & COMMUNICATIONS

Wyndham has been changed read as WYNDHAM

Certain text from original communications has been "modified"

"capitalized", "bolded" and/or "underlined" for emphasis only

For "privacy" reasons certain communication text has been "redacted" with an x.

* BACKGROUND:

There were several Email communications and/or phone calls made by me to WYNDHAM Customer Service; "WYNDHAM Diamond Customer Service", the DAYS INN (formerly Hotel Tempe), and the PROPERTY OWNER(S). Details of some of those communications, conversations, including my notes, and comments are as follows:

October 23, 2018 when I was finally allowed to check in to the DAYS INN, the hotel's on-duty desk clerk ("CLERK") essentially warned me to keep anything about my situation private. I was not to tell any other staff, or owners. An odd request by a Clerk to a guest of the hotel.

Individuals I was warned of in particular were the managers Niti and Ash, and Mona (she was a fairly new hiring at the hotel and is related to other staff already working there). They are very manipulative, fake people.

If any staff in the senior positions take a disliking to you they will use anything you say, twist it, fabricate, claim you said it or did it, create conflict to give themselves a reason to kick you out, when you've done nothing wrong.

Clerk said they have done this to other guests so be careful. Other "Guests' Reviews" posted on the Internet reveal the same and/or similar experiences.

Staff with NO seniority will participate in the acts even if they know its wrong, fraudulent, or untruthful. Compliance for fear of being fired since many have come from the same "Motherland." I was told some of the staff are related, or close friends with several of them living and working on the property.

Malicious games, patterns of behaviors, and actions DAYS INN staff used to get me unjustifiably, without reason, or cause, kicked out of hotel. Actions that were malicious, manipulative, deceptive, fraudulent, and unlawful.

1. Claim they did NOT get the fax or Email communication(s) to authorize and confirm your paid or rewards points reservation.

2. Claim they did NOT receive written authorization to bill a credit card if a party is paying on behalf of the guest staying at the hotel.

3. Claim the identification presented ie. Driver's License and/or Credit /Bank Card is NOT clear enough though it is the exact same photos (front and back) the paying party sent, previously. Information previously accepted by the staff numerous times before. Then, out of the blue state "its NOT clear enough."

4. Claim your credit card is NOT working and keeps repeatedly getting declined, though you know there is plenty of credit available to cover charges. Facts the card holder's credit card company confirms by saying there is NO problem on their end. There is nothing wrong with the card; or any other reasonable reason that would cause the card to be declined.

   Payment(s) should go through just fine BUT for some reason they do not. Credit card company further states the issue is on the Vendor's end.

5. Claim your credit card is declined again when in fact neither the credit card company nor the credit card holder's records show that an attempt to charge the card was even done.

6. Clerk will intentionally run the credit card multiple times in a repetitive sequence to cause the card holder's card to become disabled, and declined, so it can't be used to pay for the booking. Why? Cause the systems on the banks' or credit cards' end thinks the card usage is fraudulent.

7. Claim the hotel is full so you are unable to book a room, or extend the booking for your existing room when in fact what they are claiming is a bald-faced lie. Clerk claimed this so I sat at their "Business Center's" computer located in clear eye shot view of the front desk. The booking was made for the DAYS INN and for the same dates the Clerk claimed were not available cause they were full.

8. Intentionally inform you that your room rate is now almost double the price from the original price they agreed to charge when you first checked in. This was typical especially since the staff knew that during that time I had little to no funds. I was being assisted and relying on the help of others to pay my room due to the circumstances. You witness and overhear the Clerks talking with other long-term guests. Their rates did NOT change; their flat rate remained.

9. If you complain about anything regarding the hotel ie. monies paid for hotel stay being excessive (direct booking with hotel), an unexpected room rate jump if they agreed to only charge you a specific rate, being overcharged room fees, having to pay a large deposit in comparison to what another guest paid, the room is filthy, or you've been mistreated by another staff they tell you to get out of their hotel, off the property immediately, or they will call the police and have you arrested and charged with trespassing.

10. Run a person's credit card for payment without written authorization being first received. This happened more than once to 3 people who were paying my room.

11. Do test transactions on cards currently or previously used in association with your current stay to see if there is/was credit available on your card. Process a payment even though the card holder's card they charged did NOT give authorization and was NOT the party paying for that specified time.

What the Clerk initially warned me of started to happen not too long after.

In late December 2018 senior staff with support of the owner(s) unjustifiably, without reason, or cause, kicked me out though my room was paid for and had been continually paid for throughout my stay.

The following communications details many of the facts of how WYNDHAM and/or DAYS INN handled my overall situation, including how I was treated, the conditions of the hotel, and my "complaint" which is supported by hundreds+ of other "consumer complaints."

In reality WYNDHAM nor DAYS INN gave a s**t in how I was treated. When I complained they "passed the buck" between each other, though in fact, this DAYS INN is under the "umbrella" of the WYNDHAM brand. Ultimately they are both responsible in dealing with and resolving consumer complaints, as well, fully dealing with a property under their "umbrella" and "brand" that is a "SLUM!", for starters

In my experience, it was appalling that WYNDHAM supported them because they did NOT STOP the DAYS INN staff, managers, and owners of this "SLUM HOTEL."

* INTRODUCTION:

The following is an example of one of several Emails sent to the DAYS INN from a party who was taking turns paying for my room.

Card holder's Email provided the required information the Clerk stated was the DAYS INN'S policies. There was NO clear, visible signage posted to notify and inform guests of the DAYS INN's policies and requirements regarding the photocopying of the front/back of valid DL and credit card being used, the type of authorization(s) required to bill the card holder's credit card, and the time-frame or specific dates being paid for.

THIS EMAIL MAY NOT APPEAR IMPORTANT BUT IT IS BECAUSE THE DAYS INN CLAIMED THEY NEEDED TO HAVE AUTHORIZATIONS AND OTHER INFORMATION IN ORDER TO PROCESS CREDIT CARD PAYMENTS.

There were several times throughout my stay the Clerk was NOT given authorization to bill a card holder's credit card, BUT did so anyways. It happened to three (3) different people paying my room.

The Clerks' actions were NOT a mere one-time mistake. They were repeat offenses. Examples of some of those incidents are contained in this summary.

* NOVEMBER 16, 2019 – 1; EMAIL TO DAYS INN GIVING AUTHORIZATION:

Subject: Payment for Room

From: xxxxxxxx xxxxxxxxxx ([email protected])

To: [email protected]

Date: Friday, November 16, 2018, 06:04 PM MST

 

Days Inn:

Please accept my authorization of my credit card to be billed for xxxxxxx xxxxxxxxx, who has been staying in room xxx.  I am paying for 4 days (Nov. 16-17 until checkout on the 21st), at the rate she has being paying since checking into the DAYS INN.

Because the attached photos might be unclear, the information is as follows:

My name: xxxxxx xxxxxxx, DOB 19xx/xx/xx

Driver's License: xxxxxxxxx, Exp. xxxx/xx/xx (xxxxxxxx)

VISA: xxxx xxxx xxxx xxxx (674), Exp. xx/xx

Please confirm - thank you,

xxxxxx xxxxxxx

* NOVEMBER 23, 2018 – 1; DAYS INN RAN CREDIT CARD W/O AUTHORIZATION:

On this date I received an Email from the same party who previously gave DAYS INN written authorization to pay my room from November 16 to checkout being November 21, 2019.

THEIR CURRENT EMAIL WAS TO INFORM ME THAT THEIR BANK SENT NOTIFICATION THAT THE DAYS INN BILLED THEIR CREDIT CARD WITHOUT AUTHORIZATION!

----- Forwarded Message -----

From: xxxxxxxxxxxxxxxxxxBank Alerts <[email protected]>

To: "[email protected]" <[email protected]>

Sent: Friday, November 23, 2018, 6:21:55 a.m. AST

Subject: Large Transaction Warning

Dear xxxxxx,

A purchase of $88.75 was made on your credit card account xxxxxx******xxxx. The full details of this transaction are below:

Account: ***************4

Purchase Amount: $88.75

Transaction Date: November 23, 2018

Transaction Description: DAYS INN & SUITES TEMPE

Available credit: xxxxxxxx

I went to the front desk and talked to the Clerk currently on shift. I explained the notification received regarding a "fraudulent transaction" done without the card holder's authorization.

Clerk said the transaction was done by the previous Clerk, Mona.

I told the Clerk that NO more charges were to be billed to this credit card unless xxxxxx sends an Email confirming authorization and the dates being paid for. Their card is NOT to be billed or they will report the fraudulent transaction to their bank.

I asked the Clerk how this happened. They said they were not sure. She went on to say that when a "new" credit card is entered into their system it kicks the previous information out. I thought this was interesting because a different person paid my room for the dates of the 21st and 22nd, so how was the DAYS INN able to use xxxxxx'x credit card if that information was supposedly kicked out.

A SITUATION THAT HAPPENED AGAIN.

On my daughter's card who was also paying my room, the DAYS INN did test transactions on her account, without authorization. This is confirmed by an Email notification sent to her, by the bank. The transaction was viewed as fraudulent activity requiring verification.

A COPY OF HER BANK'S NOTIFICATION WILL BE POSTED WITH THIS REPORT.

* NOVEMBER 30, 2018 – 1; INCIDENT WITH DAYS INN FRONT DESK:

Clerk was claiming the DL photos accompanying the Email authorization were NOT acceptable. They said the DL photo was too distorted so they could NOT process the payment until a clearer picture was received.

What is interesting about this, now claim, is its the same person sending the same information they had done previously. There was NO issue then, but there suddenly is now?

Several re-submissions were made in attempts to satisfy the Clerk. Each time the Clerk said they couldn't clearly see the photo. She proceeded to tell me the DAYS INN just changed their policies and they were only following the rules. No clear visible signage at front desk regarding any of this. Then the issue came with the name on the DL could not be clearly read even with them zooming in.

After several re-submissions the Clerk said they were NOT acceptable. Clerk said she would process the payment for now, BUT would cancel it if a better picture was NOT received by the following day. If I did not comply I would have to leave the DAYS INN, immediately.

* DECEMBER 9, 2018 – 1; NOTATION:

Syeda is a DAYS INN Clerk who usually works afternoons to late evenings. Sydeda told me she understood my situation because a similar one happened to a long-time friend of hers. This friend too had her home, cars, money, and personal possessions fraudulently stolen by someone her friend knew.Further that it took several months to get only a portion of her situation resolved.

* DECEMBER 10, 2018 – 1; INCIDENT WITH DAYS INN FRONT DESK:

Clerk is telling me the card holder's card is NOT working. It keeps getting declined. Same old same old pattern of behaviors. That if I did NOT get the issue resolved, I have to leave the DAYS INN, immediately.

I called the friend paying my room to explain what was happening. My friend checked their online account in addition to calling their credit card company. Upon review of the online records the credit card company also confirmed that there were no transactions to indicate the credit card had been used, or declined. Both stated the problem was on the DAYS INN'S end.

EMAIL PROOF FROM CARD HOLDER THAT WHAT THE CLERK WAS CLAIMING, WAS NOT FACTUALLY TRUE:

Re: Your credit card declined for room payment

From: xxxxxxxxxxxx xxxxxxxxxx ([email protected])

To: [email protected])

Date: Monday, December 10, 2018, 10:41 AM MST

"I called xxx, and was told that nothing is showing to indicate either a declining or an attempted transaction regarding Days Inn, so that the problem must be on the hotel's end."

Clerk kept saying card was being declined each time they tried billing it. I sensed they were still lying to me, so I told Clerk I would book my room using the DAYS INN's "Business Center's" computer located in the lobby, right in front of them.

While there, Clerk repeatedly said the card is, declined. I sternly asked them to stop as I'm trying to book my room online.

My room was immediately booked and paid for from December 10, 2018 to checkout being December 15, 2018, without any problem. I printed the confirmation and handed to the Clerk proving there nothing was nothing wrong with card as they had been claiming.

Thankfully, the card didn't freeze, which it should have given the number of times the Clerk was repeatedly trying to bill it.

Later that day I asked a different Clerk who heard about this incident. They said the previous Clerk ran the card approximately 20 times hoping I would not be able to pay for my room so they could force me to leave the DAYS INN.

A FOLLOW-UP EMAIL WAS SENT BY MY FRIEND WHO WAS PAYING MY ROOM. THE SAME PARTY THE CLERK WAS REPEATEDLY TRYING TO RUN THEIR CREDIT CARD AND CLAIMING EACH TIME THAT IT HAD BEEN DECLINED:

Fw: Hotels.com booking confirmation xxxxxxxxxxxx861 - Days Inn & Suites by WYNDHAM Tempe - Tempe

From: xxxxxxxxxxxx xxxxxxxxxx ([email protected])

To: [email protected])

Date: Monday, December 10, 2018, 12:23 PM MST

So you were able to book online, but not at the hotel desk?

* DECEMBER 15, 2018 – 1; INCIDENT WITH DAYS INN FRONT DESK:

The same game happened on this day too. Clerk claimed the credit card was NOT working and repeatedly being declined. As before we booked and paid for my room online.

* DECEMBER 16, 2018 – 1; EMAIL TO DAYS INN FRONT DESK

Hi Front Desk: xxxxxxxxxxxxx

I am forwarding a copy of my booking for December 16 to December 17, 2018. My room was paid for by utilizing my "Diamond Member" WYNDHAM Rewards points.

* DECEMBER 17 to DECEMBER 29, 2018 – INCIDENTS WITH DAYS INN:

The games by several Clerks were continuing throughout this period too. It was extremely stressful and traumatic. I had to refrain from complaining or risk being kicked out.

The intentional infliction of further trauma, by now, several Clerks behaviors and actions is downright despicable, especially a paying guest, since I was already going through another traumatic situation regarding the recent theft of all my property.

Other staff who became aware of the situation asked me "why are they doing this when you are a paying customer, and a great guest to have stay here?" I could not answer them because I was asking myself the same question.

* DECEMBER 29, 2018 – 1; EMAIL TO DAYS INN FRONT DESK:

Dear Front Desk:

[email protected]

* DECEMBER 30, 2018 – 1; PHONE CALLS WITH DAYS INN & WYNDHAM:

Received a call mid-morning from the Clerk asking if I was extending my stay. They claimed during the conversation that the rooms were almost all booked.

I said I was staying, and would be down shortly. Approximately 20 minutes later I arrived at the DAYS INN lobby. Clerk was dealing with other guests so I waited. When they were finished I approached the counter. Clerk said there were NO rooms available to extend my stay so, I had to leave immediately leave the DAYS INN.

My daughter and I went online to check third party websites for room availability. Hotels.com had my type of room available. The price was a bit higher from what I normally paid so, I used a free night and paid for the others. The checkout date was now set for January 2, 2019.

* DECEMBER 31, 2018 – 1; EMAIL FROM WYNDHAM CUSTOMER CARE:

DAY 41630 xxxxx12 xxxxxxxxx

From: [email protected]

To: xxxxxxxx xxxxxxxxxx ([email protected])

Date: Monday, December 31, 2018, 08:37 AM MST

xxxxxxx xxxxxxxxx

xxxxxxxxxxx

xxxxxxxxx

Case # xxxxx12

Site # 41630

Dear xxxxxxx xxxxxxxxx,

Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn were not met.

While Days Inn is solely the franchisor of the Days Inn trademarks and service marks to independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees.

You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond, please direct any further communications to:

Parimal Parmar

1660 West Elliot Road

Days Inn & Suites

Tempe, AZ, 85284

(310) 691-4117

Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.

Sincerely,

WYNDHAM Hotels and Resorts Customer Care

* DECEMBER 31, 2018 - 2; EMAIL TO DAYS INN FRONT DESK:

DAY 41630 xxxxx12 xxxxxxxxx

From: xxxxxxxx xxxxxxxxxx ([email protected])

To: [email protected]

Date: Monday, December 31, 2018, 08:58 AM MST

Dear Ash:

As you know from speaking with me today and to WYNDHAM.  I've also explained about yesterday and my booking already paid through hotels.com thru to January 2, 2018.

Further, I did call Parimal Parmar a few moments ago whose contact information is at the bottom of this Email and left a voicemail for them to contact me back.  I briefly explained my exigent situation in the voicemail.

Sincerely,

xxxxxxx

* DECEMBER 31, 2018 - 3; EMAIL TO WYNDHAM CORPORATE

Fw: Attention: Dave at WYNDHAM Corporate Office for the President Regarding Case #xxxxx12; site 41630

From: xxxxxxxx xxxxxxxxxx ([email protected])

To: [email protected]

Date: Monday, December 31, 2018, 11:09 AM MST

Hi Dave:

As I mentioned on the phone again a few minutes ago, I have been left in my room even though I have paid and my booking through hotels.com is still valid and not cancelled like Ash told me it was.

I am forwarding what I showed the hotel...message is forwarded to you below because I tried to reply to the Email your Email to me came from but it bounced back.

Please confirm when you have a moment that you received this, thank you.

Sincerely,

xxxxxxx

----- Forwarded Message -----

From: xxxxxxxx xxxxxxxxxx ([email protected])

To: [email protected] <[email protected]>

Sent: Monday, December 31, 2018, 10:50:31 AM MST

Subject: Attention: Dave at WYNDHAM Corporate Office for the President Regarding Case #xxxxx12; site 41630

Dear Dave:

I wanted to pass on this information that I showed to hotel yesterday because this is all I have for now in the replacement of all my xxxxxxxxxx and US ID stolen.

My AZ driver's license picture is one I found from an old Email.  And my xxxxxxx Aboriginal (Indigenous Card) is because I am American Cherokee.

Syeda who worked front desk last night took pictures and said she was Emailing to her boss Dave to see if he would accept this.  About 20 minutes later his response was NO but gave NO reason except that they need a valid Driver's License they can swipe.  I have NOT ever seen the hotel swipe a Driver's License only a Credit Card.

One important note is with all the identity theft going on what does the hotel do with this information they print off.  Do they shred it with a cross-cut shredder, they have NO policy posted about this and nothing stated.

Sincerely,

xxxxxxx

NOTE: Attached to my Email above was a copy of the DAYS INN's POLICY. Their policy does NOT say that a Driver's License has to be swipeable. Nor does it say one has to be produced.

The information below was captured October 12, 2019 at 12:03 PM MST. It is the exact same information captured in a December 2018 photo. DAYS INN policy then and now has NOT changed at all.

Hotel Policies

CHECK IN 3:00 p.m.

CHECK OUT 11:00 a.m.

CHILDREN STAY FREE POLICY Children 17 and under stay free.

PET POLICY 1 pet with a maximum weight of 25lbs is welcome for a non-refundable charge of 10.00 USD per pet per night. Pet Sanitation Fee is 50.00 USD if applicable. ADA defined service animals are welcome at this hotel.

SMOKING POLICY Smoking is permitted at this hotel. Please be sure to select your guest room preference.

GENERAL INFORMATION Please Note: All Guest must be 18 years of age or older to register. A valid credit card or cash as well as a security deposit for up to 150.00 USD for incidentals will be required upon check-in. We thank you for your understanding.

* DECEMBER 31, 2018 – 4; PHONE CALL TO WYNDHAM CORPORATE:

This morning I called WYNDHAM's Corporate office and spoke to Dave. He said he really couldn't do much cause the DAYS INN are independent but said he has submitted my complaint to them and would contact the DAYS INN.

Front desk called my room while I was on my cell phone with Dave. He could hear everything. Ash a manager said that if I did NOT get out he was going to call the cops. I told Ash I have done nothing wrong and my room is paid for.

Dave gave me Parimal Parmar's phone number as he is an owner of DAYS INN I called Parimal and left a voicemail explaining the urgent situation and requested that he contact me back.

Before Dave ended the call he said he's done everything he can and really feels for me.

NOTE: Parimal Parmar did NOT contact me back. A party who had been paying for my room also called him too. Parimal did NOT return their call either.

* DECEMBER 31, 2018 – 5; EMAIL TO WYNDHAM CORPORATE:

Sent an Email to WYNDHAM Corporate Office and it bounced back.

From:Mail Delivery Subsystem ([email protected])

To: xxxxxxxxxxxxxxxxx

Date:Monday, December 31, 2018, 10:55 AM MST

The original message was received at Mon, 31 Dec 2018 12:50:37 -0500

from m0146871.ppops.net [127.0.0.1]

  ----- The following addresses had permanent fatal errors -----

<[email protected]>

    (reason: 550 5.4.1 [[email protected]]: Recipient address rejected: Access denied [BL2NAM02FT003.eop-nam02.prod.protection.outlook.com])----- Transcript of session follows -----... while talking to whgo365.mail.protection.outlook.com.:>>> DATA<<< 550 5.4.1 [[email protected]]: Recipient address rejected: Access denied [BL2NAM02FT003.eop-nam02.prod.protection.outlook.com] 550 5.1.1 <[email protected]>... User unknown<<< 503 5.5.2 Need rcpt command [BL2NAM02FT003.eop-nam02.prod.protection.outlook.com]

* DECEMBER 31, 2018 – 6; EMAIL TO DAYS INN:

Dear Ash:

As you know from speaking with me today and to WYNDHAM. I've also explained about yesterday and my booking already paid through hotels.com thru to January 2, 2018.

Further, I did call Parimal Parmar a few moments ago whose contact information is at the bottom of this Email and left a voicemail for them to contact me back. I briefly explained my exigent situation in the voicemail.

Sincerely,

xxxxxxx

* DECEMBER 31, 2018 – 7; EMAIL FROM WYNDHAM CS

From: [email protected]

To: xxxxxxx xxxxxxxxx<[email protected]>

Date: Monday, December 31, 2018, 08:37 AM MST

xxxxxxx xxxxxxxx

xxxxxxxxxx

xxxxxxx, AZ, xxxxx

Case # xxxxxx12

Site # 41630

Dear xxxxxxxx xxxxxxxxx,

Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn were not met.

While Days Inn is solely the franchisor of the Days Inn trademarks and service marks to independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees.

You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond, please direct any further communications to:

Parimal Parmar

1660 West Elliot Road

Days Inn & Suites

Tempe, AZ, 85284

(310) 691-4117

Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.

Sincerely,

WYNDHAM Hotels and Resorts Customer Care

* DECEMBER 31, 2018 – 8; NOTATION:

Below is the information I was sent from my complaint to WYNDHAM Corporate office and I forwarded it to Ash at the front desk.

* DECEMBER 31, 2018 – 9; EMAIL FROM WYNDHAM CORPORATE:

From:Executive ([email protected])

To: xxxxxxx xxxxxxxxx<[email protected]>

Date:Monday, December 31, 2018, 12:35 PM MST

Hello xxxxxxx

Thanks for the date

Dave

Presidential Office, Customer Care

WYNDHAM Hotels & Resorts, Inc.

Office: 888-329-7543

--Original Message--

From: xxxxxxx xxxxxxxxx<[email protected]>

Date: 12/31/2018 02:09 PM

To: [email protected]

Subject: Fw: Attention: Dave at WYNDHAM Corporate Office for the President Regarding Case #xxxxx12; site 41630

This e-mail is from an external source. Use caution when opening attachments or clicking on links

Hi Dave:

As I mentioned on the phone again a few minutes ago, I have been left in my room even though I have paid and my booking through hotels.com is still valid and not cancelled like Ash told me it was.

I am forwarding what I showed the hotel...message is forwarded to you below because I tried to reply to the Email your Email to me came from but it bounced back.

Please confirm when you have a moment that you received this, thank you.

Sincerely,

xxxxxxx

* MAY 3, 2019 – 1; EMAIL TO WYNDHAM CORPORATE:

Dear Dave:

I was going through my Emails regarding WYNDHAM (Days Inn & Suites). The case number assigned was #xxxxx12 site 41630. I am forwarding the message again from the forwarded message I also sent to my daughter xxxxxxx since she paid for hotel stays too. It was her Bank of xxxxxxx account that Days Inn & Suites had done several $1.00 charges throughout my stay even when she wasn't the person booking consistently. It was either xxxxxxxxx or xxxxxx with a few other payors.

I'm surprised I have not heard from you on this by now, however, I look forward to speaking to you about this.

Sincerely,

xxxxxxx

PS: After my stay at the Days Inn & Suites I ended up with a severe case of pneumonia that lasted for approximately a month. I am very sensitive to Black and other molds.

NOTE: MY EMAIL SENT TO DAVE CONTAINED PHOTO ATTACHMENTS.

* MAY 11, 2019 – 1; EMAIL FROM DAYS INN:

Days Inn Tempe George Kaufmann GM <[email protected]>

To: [email protected]

May 11 at 4:36 PM

Ms xxxxxxx xxxxxxxxx,

Once again, I thank you for reaching out to us concerning your stay previous stay at our hotel. We have concluded our investigation and unfortunately, the property was within its right, to ask you not extend you stay. After interviewing several staff and reviewing your reservation, we cannot find any instance of folly or discrimination on the hotel's end. You were previously awarded points from the customer care team and a number of nights were already adjusted off the stay and there will be no further compensation will be awarded. Our hope is that every guest has a great stay with us and I do apologize from the bottom of my heart, that you feel that was not the case. Thank you and please, make it a great day!

George Kaufmann

General Manager

480-345-8585

Days Inn & Suites by WYNDHAM Tempe

1660 W Elliot Rd

Tempe, AZ 85284

* JUNE 4, 2019 – 1; EMAIL TO DAYS INN & WYNDHAM CORPORATE:

xxxxxxx xxxxxxxxx<[email protected]>

To: Days Inn Tempe George Kaufmann GM

Cc: Executive

Jun 4 at 8:18 AM

Dear George:

Thank you for response back so I can pass it on to the WYNDHAM Corporate Office, their Board of Directors and Shareholders.

I do have two final questions:

1. You stated in our telephone conversation that you were the new GM at the Days Inn & Suites Tempe. Were you directly sent to be the GM for this property by WYNDHAM Corporate Office?

2. Or were you directly hired for employment as the GM by the private owners of the Days Inn & Suites Tempe?

I look forward to receiving your written response so I can get my compilation package of information off to the WYNDHAM Corporate Office for distribution to their Board of Directors and Shareholders and other third parties.

Sincerely,

xxxxxxx

PS. Dave from WYNDHAM is being cc'd on this communication.

* AUGUST 28, 2019 – 1; EMAIL TO WYNDHAM CORPORATE & DAYS INN:

xxxxxxx xxxxxxxxx<[email protected]>

To: [email protected]

Cc: [email protected]

Aug 28 at 8:16 AM

Dear Dave at WYNDHAM Corporate Office, with cc going to George Kaufman, GM Days Inn & Suites Tempe:

On Tuesday, June 4, 2019, 08:18:41 AM MST I sent an Email to both of you requesting direct answers to the questions but received NO response back. This Email has been forwarded to both of you again, today requesting those written answers by Email. It has been approximately 2 1/2 months since that request was made and neither of you have provided me with a written response by Email.

I am following up again so I can prepare and submit my complaint report to the WYNDHAM CEO, Board of Directors, and Shareholders regarding all the events that transpired pre/post stay, my exigent circumstances at that time, how I was treated, the slum conditions (pictures in complaint will be submitted), being kicked out though my stay was paid for, the game-playing by staff at the hotel etc. while I was staying at the Days Inn & Suites, Tempe, AZ.

In closing, I look forward to receiving these written responses as soon as possible. In the event these simple questions are not provided, please advise why so I can include that response in my complaint, thank you.

Respectfully Submitted,

xxxxxxx

* AUGUST 28, 2019 – 2; AUTO-RESPONSE FROM WYNDHAM CORPORATE:

Executive <[email protected]>

To: [email protected]

Aug 28 at 8:18 AM

Thank you! We've received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.

* AUGUST 28, 2019 – 3; EMAIL FROM WYNDHAM CORPORATE:

Re: Fw: Customer Care Case #: xxxxx12 [#1605621]

From: Executive ([email protected])

To: [email protected]

Date: Wednesday, August 28, 2019, 09:04 AM MST

Hello xxxxxxx,

Thank you for contacting WYNDHAM Hotels and Resorts Executive Offices.

I apologize I was unable to reach you via phone, today. Please reply with a good time to reach you,as well as a contact number and our office will contact you at that time.

We look forward to speaking with you.

Cherie

Presidential Office, Customer Care

WYNDHAM Hotels & Resorts, Inc.

Office: 888-329-7543

* AUGUST 29, 2019 – 1; EMAIL FROM DAYS INN:

Days Inn Tempe George Kaufmann GM<[email protected]>

To: [email protected]

Cc: [email protected],[email protected]

Aug 29 at 1:55 PM

xxxxxxx,

Once again, I am very sorry that you had these issues with your stay. I have made several attempts to reach out to you and you actually replied telling me, "you wanted nothing from the hotel" I do want to work this out and would love to have a conversation with you over the phone; please give me a call at your earliest convenience 480-345-8585.

George Kaufmann

General Manager

480-345-8585

Days Inn & Suites by WYNDHAM Tempe

1660 W Elliot Rd

Tempe, AZ 85284

* AUGUST 29, 2019 – 2; EMAIL TO DAYS INN & WYNDHAM CORPORATE:

xxxxxxx xxxxxxxxx<[email protected]>

To: Days Inn Tempe George Kaufmann GM

Cc: [email protected],[email protected]

Aug 29 at 6:55 PM

Dear George, Dave & GM Hotline WYNDHAM:

It is very interesting from George's response where he is making a bald-faced lie statement. Fortunately at the times George and I talked on the phone I had it on speaker phone and another witness present. The other times it was through written Email communication.

It is reprehensible and despicable that George goes to those depths in fabricating lies and making untruthful statements.

This is a slum hotel. Second, it is extremely important that the WYNDHAM CEO, Board of Directors, and Shareholders know the truthful facts of this matter and how I was treated. The events that occurred. Additionally, how WYNDHAM Corporate handled this matter and the same goes for the hotel.

Not the intentional misrepresentations being made by George Kaufman. At minimum, I believe the WYNDHAM CEO, Board of Directors, and Shareholders would be very interested in knowing the facts of the situation. George was not at the hotel during my stay he began working there long after I was unjustifiably kicked out of the hotel though my stay was paid for. I was a Diamond Member of WYNDHAM.

WYNDHAM Corporate, Board of Directors, and Shareholders need to review the historical complaints of this hotel as they are compelling ie bed bugs, blood on the towels, sheets, walls, no hot water, filthy carpets that you need bleach to clean your feet, lamps falling apart.

In one of my communications these are only a few things WYNDHAM Corporate et al must be aware of when they have a slum hotel representing their brand unless of course this is the image WYNDHAM desires for its guest.

For example:

"...I had been in the hotel long enough to see how the poor guy was run ragged. He worked very long days. I saw how polite he was with the guests and would do everything possible to help a guest in need no matter what it was.

1. The property is extremely run down and not maintained. I noticed several of the wood railings loose and/or rotten which are a potential fall hazard (second and third levels of hotel). The railings could fail and a person could fall to the pavement or on a vehicle parked below.

2. Concrete along the edges of the floor walkways is not only cracked. It appears to possibly be pulling away from the reinforcements contained within the concrete.

3. Exterior air conditioner covers are kicked in.

4. Exterior lighting is burned out in areas of the stairs and other locations around the parking lot that should be lit for the safety of the guests.

5. Deep cleans for hotel rooms on a rotational basis have not been done for what appears to be months or several years. Again this should not be blamed on the housekeeping staff because they can only work within the time allowed by the management of the hotel. ie. If they are only allowed a specific amount of time for each room that's all they are allowed to do. The housekeeping staff that I saw work their hearts out to ensure the guest is satisfied. If they do not have all the tools or the time they can only do what they can without getting into trouble by the management. In my objective opinion they are not respected or treated as they should be and that is a valued employee; more like alleged slave labor.

6. My room was disgustingly filthy and that filth has been there for a very long time which proves that no deep cleans had been done.

7. The carpet turned my feet black that I literally had to buy bleach and soak my feet in the tub to remove the embedded dirt.

8. In my shower there was a large patch of what was water damage. There was a ring of what appears to be the pink mold but also dots of black mold which I can pretty much guarantee if the ceiling drywall was removed the black mold would be extensive.

9. The lights were wobbly and some had duct tape around the neck of the lamp to hold the broken fixture from tipping over. The lamp shades were in disrepair.

10. The clock radio had its wires exposed in the back which is a potential fire and shock hazard.

11. The cover on the air conditioner inside the room was cracked and separated.

12. The fridge had an enormous build up of ice that had been accumulated over an extensive period of time.

13. The closet rod was missing screws and not repaired.

14. The tracks for the closet door had filth and dirt that was so built up for several years.

15. The table holding the phone and other things in the room had several large pieces of the laminate missing.

16. The drain underneath the sink must had leaked in the past because the water leak stain was large and had been present there for a long time.

17. The sink drains, shower and tub fixtures are rusted in several spots and peeling.

18. The carpet is black with filth (the picture I took does not show the true color which is black, sticky filth but a picture of my foot shows the reality which was an everyday occurrence if I did not wear shoes in my room).

19. In the food area where breakfast is served the cabinets have dried on food and liquids dried on the outside doors. Same for the locations where the garbage cans are.

20. The barbecue by the pool is completely rusted out and the handles missing rendering it unusable..."

Note: I have attached only a few of the customer reviews for this place and similar reviews as mine with your new guy George Kaufman. There are extensive reviews again with same and/or similar issues plus many others and in this response Email I have only touched the surface.

In closing, I have repeatedly asked George and Dave at WYNDHAM to confirm a few questions that I recently forwarded to them again in an Email. Both gentleman have evaded answering and when first sent there was no response back.

I am requesting written answers to these two questions so I can add them to my complaint with the WYNDHAM CEO, Board of Directors, and Shareholders.

Respectfully Submitted,

xxxxxxx

PS. Any communications sent to me will only be responded to in writing so that both parties have a hard copy and nothing can be misconstrued, or fabricated as it was in George Kaufman's response.

* AUGUST 29, 2019 – 3; AUTO-RESPONSE FROM WYNDHAM GM HOTLINE:

GM Inquiries <[email protected]>

To: xxxxxxx xxxxxxxxx<[email protected]>

Aug 29 at 7:03 PM

Thank you! We've received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.

This e-mail is from an external source. Use caution when opening attachments or clicking on links.

* AUGUST 29, 2019 – 4; AUTO-RESPONSE FROM WYNDHAM CORPORATE:

Executive<[email protected]>

To: [email protected]

Aug 29 at 7:04 PM

Thank you! We've received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.

* AUGUST 31, 2019 – 1; EMAIL TO DAYS INN & WYNDHAM CORPORATE:

Re: Fw: Customer Care Case #: xxxxx12

From: xxxxxxx xxxxxxxxx<[email protected]>

To: [email protected]

Cc: [email protected]

Date:Saturday, August 31, 2019, 09:25 AM MST

George:

I did not say that, whatsoever!! Nice try how you fabricate something that was not said at all. What a bald-faced lie. Thankfully I had a witness to the call as you were on speaker phone when we did talk on the phone. Our other communications were in writing. Second you have not reached out to me numerous times. In fact after my last Email to you and Dave with those questions, neither of responded.

Third if you wish to discuss something with me you can do it in writing that way we both have copies of the conversation and I can include it with my complaint.

Fourth, would you kindly answer the questions in writing so I can submit my complaint to the WYNDHAM CEO, Board if Directors, and Shareholders.

Sincerely,

xxxxxxx

* AUGUST 31, 2019 – 2; AUTO-RESPONSE FROM WYNDHAM CORPORATE:

Executive<[email protected]>

To: [email protected]

Aug 31 at 9:27 AM

Thank you! We've received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.

* SEPTEMBER 5, 2019 – 1; EMAIL TO WYNDHAM GM HOTLINE:

xxxxxxx xxxxxxxxx<[email protected]>

To: [email protected]

Sep 5 at 10:57 AM

Dear GM Hotline, WYNDHAM:

I am following up to the communication I sent you on August 29, 2019. It has passed the 72 hours your auto-response Email sent back and I have heard nothing from you.

Let it be noted for the record, due to the nature of this situation I will only accept and receive responses from you by Email. Thank you in advance for respecting this request.

Sincerely,

xxxxxxx

* SEPTEMBER 5, 2019 – 2; EMAIL TO WYNDHAM CORPORATE:

xxxxxxx xxxxxxxxx<[email protected]>

To: Executive

Sep 5 at 10:59 AM

Dear Dave:

I am following up to the communication I sent you on August 29, 2019. It has passed the 72 hours your auto-response Email sent back and I have heard nothing from you.

Let it be noted for the record, due to the nature of this situation I will only accept and receive responses from you by Email. Thank you in advance for respecting this request.

Sincerely,

xxxxxxx

* SEPTEMBER 5, 2019 – 3; AUTO-RESPONSE FROM WYNDHAM GM HOTLINE:

GM Inquiries<[email protected]>

To: xxxxxxx xxxxxxxxx<[email protected]>m

Sep 5 at 11:03 AM

Thank you! We've received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.

* SEPTEMBER 5, 2019 – 4; AUTO-RESPONSE FROM WYNDHAM CORPORATE:

Executive<[email protected]>

To: xxxxxxx xxxxxxxxx<[email protected]>

Sep 5 at 11:44 AM

Hello xxxxxxx,

Thank you for contacting the Executive Office of WYNDHAM Hotels and Resorts.

Due to the nature of this situation, questions regarding the Days Inn and Suites would be best answered by contacting the property directly at 480-359-3041.The hotel management will be happy to assist with questions regarding your stay.

Cherie

Presidential Office, Customer Care

WYNDHAM Hotels & Resorts, Inc.

Office: 888-329-7543

SUMMARY NOTES:

1. I have been a WYNDHAM rewards member since AUGUST 22, 2008.

2. NO communications from a "live person" were ever received back from the GM Inquiries<[email protected]> only auto-response messages.

3. In the communication received from Cherie at the WYNDHAM corporate office. The patterns of behaviors in dealing with and resolving my complaint including the following communcations were similar to other responses. It was pass the buck like a "ping-pong" match without resolve.

4. I have included references from my cell phone records showing several of the dates, times, and phone numbers contacted regarding my communications with WYNDHAM CORPORATE OFFICE, WYNDHAM DIAMOND AND GENERAL CUSTOMER SERVICE, AS WELL AS, DAYS INN.

5. In the online "consumer reviews" from numerous sites you will see responses from the "manager/general manager" claiming the DAYS INN & SUITES BY WYNDHAM TEMPE is under "new management!":

Response from Days I, Manager at Days Inn & Suites by WYNDHAM Tempe

Responded Feb 26, 2019

"We are very sorry for your experience, the hotel is under new management now and will work hard to fix the issues you experienced."

The owners of this DAYS INN are the same and have been for several years. The staff such as Ash and Niti, that previously held manger titles are still working as staff at the DAYS INN. George Kaufmann, is a "new employee" there and assigned the GM title.

If you search the "Arizona Corporation Commission's" website you will find that Parimal Parmar et al is connected with ownership/operating other "SLUM HOTELS" in Arizona along with the DAYS INN.

Some of Parimal Parmar's other "Transient Lodging Businesses" include, but are not limited to:

• RED ROOF INN located at 1625 Main Street, Mesa, AZ 85203. Arizona Corporation Commission has "Redmain Group LLC" associated with this business location.

• BUDGET MOTEL located at 2836 E. Van Buren Street, Phoenix, AZ 85008. Arizona Corporation Commission has "PSW Kings LLC and LA Hotel Group LLC" associated with this business location.

• PARADISE MOTEL located at 2433 E. Van Buren Street, Phoenix, AZ 85008. Arizona Corporation Commission has "P&S International LLC" associated with this business location.

• WESTERN LODGE located at 3725 E. Van Buren Street, Phoenix, AZ 85008. Arizona Corporation Commission has "AJ International LLC" associated with this business location.

SEE the "customer reviews" posted online regarding their other properties. The reviews express the same/similar experiences and treatment as that of the DAYS INN.

WYNDHAM & DAYS INN'S PHONE NUMBERS CALLED:

• 866.996.7937

• 866.443.6181

• 506.640.8392

• 800.577.9390

• 310.691.4117

• 480.359.3041

• 800.466.1589

• 877.999.3223

• 888.329.7543

• 480.345.8585

DATES OF THOSE CALLS:

• October 23, 2018 at 4:04 PM (check-in date)

• November 2, 2018 at 7:57 AM

• November 15, 2018 at 1:02 PM

• November 15, 2018 at 1:43 PM

• December 6, 2018 at 8:48 AM

• December 10, 2018 at 10:43 AM

• December 10, 2018 at 10:49 AM

• December 10, 2018 at 1:20 PM

• December 10, 2018 at 2:07 PM

• December 15, 2018 at 8:37 AM

• December 15, 2018 at 8:39 AM

• December 15, 2018 at 8:41 AM

• December 15, 2018 at 8:43 AM

• December 15, 2018 at 8:53 AM

• December 15, 2018 at 9:10 AM

• December 15, 2018 at 9:13 AM

• December 18, 2018 at 12:12 AM

• December 28, 2018 at 9:47 AM

• December 30, 2018 at 11:33 AM

• December 31, 2018 at 8:09 AM

• December 31, 2018 at 8:48 AM

• December 31, 2018 at 11:02 AM

• December 31, 2018 at 3:52 PM

http://www.azlta.com/wp-content/uploads/2014/01/2014-AZ-Law-Manual-Rev-Jul-2014.pdf

Dear Consumer Commentors:

I am responding to both of your comments and the statements made.  First is "War and Peace".  You stated in your comment:

"If you want somebody to take your complaint seriously, LEARN how to condense it down to ONE PAGE! Nobody wants to read your version of "War and Peace"! Nobody has time for all this and wasting somebody's time DOES NOT make your complaint sound reasonable and that's a FACT!"

My Response:  When facts of a complaint are being presented a "one pager" is not always possible.  If you felt this complaint was wasting your time, why did you read it and take the time to respond?  Actions like this on your part are voluntary and by choice.

Supporting evidence does give strong weight and credibility especially when the same and/or similar situations have happened to other guests of the companies named herein.  And those experiences show a pattern of behaviors and actions that span for years without change.

Good thing for me that two of the people who were paying my room, one is a JD, legal researcher and advocate, and the other is a Criminology, Human Rights, and Social Justice Professor who were direct parties to the events that occurred to me during my stay at the Days Inn & Suites.   In addition, I have other witnesses who can attest to what happened.  Does a Days Inn employee(s) count?  I believe they do.

Now to respond to "This doesn't add up."  The facts are the facts and the truth is the truth.  It may be hard for you to grasp but when hundreds to thousands write and post about the same or similar experiences.  These clearly show patterns of behaviors and actions.

 If you want somebody to take your complaint seriously, LEARN how to condense it down to ONE PAGE! Nobody wants to read your version of "War and Peace"! Nobody has time for all this and wasting somebody's time DOES NOT make your complaint sound reasonable and that's a FACT!

The only option left was to call hotels, especially the ones I had been a long-time rewards member with.

No. Even if everyting you claim is 100% truthful, unless your house was on wheels and hauled away the house would still be there.   Instead of spending money on a Hotel, you could have easily used your friends money to buy a simple bed, a couple of cheep appliances, and keep your house stocked with food.  Which would have negated any need to stay at a hotel for an extended period.

You or your daughter's job would not have been stolen which means money would still be coming in. Your bank would have sent you a new debit card to the house address. I can do any transaction with my banks by phone or online. None require me to have an ID. In fact with many banks you could use an app on your phone you can use any of their ATM's to get money out of your account or make a purchase in a store. Since you say you both had your cell phones there should be no reason you wouldn't have access to money.

You claim that your ID, Credit & Debit Cards were stolen. Yet you still had your phones? When people leave their house they take these things with them. Why would both of you leave all of your ID's and cards at home? If you say you were at home, why would these criminals not take your phones?

Your choice of terminology is quite interesting.  The house was "unlawfully" and "fraudulenty" broken into?  Is there really any other type of break-in?   Do you know the people that broke into it?  You had 3 cars stolen along with all your bank cards, and pets.  Did the police recover ANYTHING?

If your daughter owned the house outright, what about homeowners and auto insurance? They would have both covered any losses she had.

Even with absolutely no ID it would take only a few weeks to get those back(yes with work..but it can be done). So still being stuck in a hotel over 3 months later again does not add up if you were just lacking an ID.

So what's the full story here.

By the way since it is now almost a year since they kicked you out do you have your ID's back and where are you staying?

A continuation of all the parts of this complaint.  When you review these written complaints by consumers and the other links provided in earlier posting you will see that others who stayed at the hotel during the time I was there have the same and/or similar experiences.

BOOKING.COM CUSTOMER REVIEWS

Howard United States of America  2.9  Reviewed: September 3, 2019  Very Poor

ROOM WAS AWFUL. THE PAINT WAS SO STAINED AND DISGUSTING. THERE WAS AN INCH GAP UNDER MY DOOR THAT NEEDED TO HAVE A TOWEL TO SEAL THE HOT AIR FROM COMING IN. MICE COULDV'E GOTTEN IN THE ROOM IT WAS SO BIG.  Stayed in September 2019

 

Alex United States of America  2.5  Reviewed: August 27, 2019  Very Poor

Nothing Everything  Stayed in August 2019

 

Anonymous United States of America  2.5  Reviewed: July 13, 2019  Very Poor

I had to switch rooms 3 times and then I was charged 4 different rates  Stayed in July 2019

 

Joshua United States of America  2.5  Reviewed: June 1, 2019  Very Poor

Nothing The rude staff.  Stayed in May 2019

 

Anonymous United States of America  2.5  Reviewed: May 23, 2019  Very Poor

There are no comments available for this review  Stayed in May 2019

 

Karen United States of America  2.5  Reviewed: May 10, 2019  Very Poor

Huge cash deposit Huge cash deposit  Stayed in April 2019

 

Juan South Korea  2.9  Reviewed: April 26, 2019  Very Poor

Nothing  Every room they had had insects on the pillows the walls were sticky and the carpets looked stained and soggy never again we left and didn’t even use their room went to the front desk and all they could do was an upgrade gave them another chance and same thing bugs on the pillows SAVE YOUR TIME!!!! DO NOT COME HERE !!! Spent 20 dollars more for a better one it’s way worth it  Stayed in April 2019

 

Nicole United States of America  2.5  Reviewed: April 11, 2019  Very Poor

I wasn't told that there would be a $100.00 Deposit when I booked it so I didn't stay.

Information given to customers  Stayed in April 2019

 

 Hotel response:

I am so sorry there was confusion about your reservation. We do require either a cash deposit or an incidental hold on your Credit card to stay with us. I will … Continue reading

 

Jersey United States of America  2.5  Reviewed: March 6, 2019

Never again !!  Nothing sad to say

Room was disgusting.. The rug was black you can see the walk path from the door the the bathroom.Needs to be cleaned good. Tub wouldn't drain Room had a smell to it when you walked in the room. You can see where they patched holes in the wall didn't pInt just left the spackle showing. Overall just poor maintenance. Would rather stay at a motel 6.. Stayed in March 2019

 

Samantha United States of America  2.9  Reviewed: March 3, 2019

Very dirty, and not worth the money.

There are no comments available for this review  Stayed in March 2019

 

Mariann United States of America  2.5  Reviewed: February 21, 2019  Very Poor

There are no comments available for this review  Stayed in February 2019

 

Shawn United States of America  2.5  Reviewed: February 19, 2019  Very Poor

Nothing at all!!! I wouldn't recommend this place for homeless people!!!!

All of it!!!!  Stayed in January 2019

 

Ronald United States of America  2.9  Reviewed: February 16, 2019

Worst hotel I've ever stayed in, plus they are rip-offs.

Nothing

Paid $20 more per night than what I booked for. Carpet was filthy, soles of my feet were black after 1 day. I killed 2 roaches in the bathroom. Breakfast sucked. Disgusting motel and staff  Stayed in February 2019

 

Anonymous United States of America  2.9  Reviewed: February 9, 2019

Website took me to the wrong hotel and completely in the wrong location. Hotel was an embaresment

Location was good if you want to be in Tempe

Check in was terrible. The whole place is below standards.  Stayed in February 2019

 

William United States of America 2.5  Reviewed: February 1, 2019 Very Poor

There are no comments available for this review  Stayed in January 2019

 

Manuel United States of America  2.5  Reviewed: January 22, 2019

days inn  The location. The outside looks good, but the inside is bad. pictures on website don't show true vision.  The rooms were old, torn sheets, towels had mold, room smelled bad, furniture falling apart.  Stayed in January 2019

1 person found this review helpful.

 

Lynnette United States of America  2.5  Reviewed: January 20, 2019  Very Poor

The beds weren’t made the room was dirty and it looked like blood stains on the mattress. We did not stay. I did the mistake of not taking pictures.  Stayed in January 2019

1 person found this review helpful.

 

Ariana United States of America  2.9  Reviewed: January 1, 2019  Very Poor

Nothing

The floors were stained, a lot of broken wood, room was dirty.  Stayed in January 2019

 

Kimberly United States of America  2.9  Reviewed: December 20, 2018  Very Poor

There was nothing about this property that I liked.

The staff, with the exception of housekeeping, was absolutely rude. I also ended up contracting Viral Bronchitis. The fan in the bathroom didn’t work properly.  Stayed in December 2018

 

Karrie United States of America  2.5  Reviewed: November 29, 2018

A cluster of epic proportions! Customer service as nobody should ever see in the united states!!

You didn't have a third party credit card authorization form, so you let my brother sleep in his car! Rather than contact me as explicitely stated in the notes. I am going to take this to the highest corporate offices in both Booking.com and DaysInn. I don't give a crap what your "small print" says. This was inhumane to turn a human being into the night.   Stayed in November 2018

 

THESE ARE JUST A FEW MORE REVIEWS THERE ARE HUNDREDS OF OTHERS!

DAYS INN & SUITES TEMPE, AZ

 

 

A franchised property of WYNDHAM:

 

Information found on the Arizona Corporation Commission's Website

Entity ID: L20563265

 

TEMPE HOTEL GROUP, LLC

 

Incorporation Date: December 28, 2015

 

Manager: DIPAKKUMAR CHAUHAN; 1939 W VAN BUREN STREET, PHOENIX, AZ, 85009

Date of Taking Office: December 28, 2015

 

Information found on the Arizona Secretary of State's website:

File ID: 636479

 

Date of First Use:

January 4, 2016

 

Date Registered:

January 4, 2016

 

Expiration Date:

January 4, 2021

 

Trade Name Application Filed:

January 4, 2016

 

Applicants:

TEMPE HOTEL GROUP, LLC (Limited Liability Company)

Registration Received: January 4, 2016

Registration Expires: January 4, 2021

 

Nature of Business:

Transit Lodging

 

Mailing Address:

1660 W. Elliott Road

Tempe, AZ

Phone: 310.691.4117

 

PALIMAR PARMAR – OWNER information was given to me by Dave at WYNDHAM Corporate Office. I am to the understanding that he owns other hotels as well with the same issues as this one.

WYNDHAM

WHO THEY ARE?

WHAT THEY PUBLICLY CLAIM TO VALUE & SUPPORT

INTRODUCTION:

WYNDHAM Worldwide is the owner of the international hotel brand WYNDHAM. It is currently one of the largest hospitality chains in the world. The company embodies WYNDHAM Hotel Group with over 7,000 hotels, WYNDHAM Vacation Ownership and Group RCI. In 2009, WYNDHAM made the list of "Fortune Magazine's" most admired companies.

 

WHAT HOTELS ARE OWNED BY WYNDHAM?:

On August 1, 2006, all Cendant hotel brands became part of WYNDHAM Worldwide. WYNDHAM Worldwide consists of the following brands of hotels: Baymont Inn & Suites, Days Inn, Howard Johnson's, Microtel, Ramada, Super 8, Travelodge, WYNDHAM, WYNDHAM Garden Hotels, Hawthorn Suites, and Wingate by WYNDHAM.

 

MESSAGE FROM THE WYNDHAM PRESIDENT & CEO:

A brief portion of what the CEO says - "At WYNDHAM Hotels & Resorts, we are committed to providing places to stay that are socially, ethically, and environmentally responsible. With a footprint that spans hundreds of communities around the world, we engage team members, owners and partners to uphold our core values in thinking globally and executing locally.

As we frame our foundation as an independent, public company, we are pleased to showcase how we are building upon the legacy of our former parent company, WYNDHAM Worldwide. We remain guided by our core values, consistently aligning our business and financial performance with the responsible way we operate. Our core values are: Integrity, Accountability, Inclusivity, Caring and Fun.

Based on our history of leadership in Social Responsibility, we are committed to continuing our service-driven culture. We are dedicated to valuing diversity and inclusion, protecting human rights, supporting our communities, and fostering environmental sustainability..."

 

WYNDHAM'S MISSION STATEMENT:

Our 'why' at WYNDHAM guides every decision we make, and provides clarity of purpose for everyone who works here, and for all of our owners.

 

WYNDHAM'S CLAIMED MISSION:

Our mission is to make hotel travel possible for all people. Wherever they go, WYNDHAM will be there to welcome them. Our owners play a critical role by putting this mission to work in real time, in hotels all over the world.

 

WYNDHAM'S CLAIMED VALUES:

Our values represent the principles that we use to guide each decision. They define our culture and help us to lead with strength.

Integrity: We hold ourselves to high standards and operate with truth and transparency.

Accountability: We honor our commitments and deliver results.

Inclusive: We welcome all, respecting differences in people, cultures, ideas, and experiences.

Caring: We generously give our time, attention, and action.

Fun: We love what we do, and we pass that feeling on to our guests and owners.

 

THE WYNDHAM'S CLAIMED WELCOME:

At WYNDHAM, we care about connecting with people, responding to their needs, and finding solutions to challenges.

The WYNDHAM Welcome is the way we articulate this connection. It is the outcome of the actions from each and every member of our dedicated WYNDHAM team around the globe. It's the way our owners and staff provide a heartfelt greeting at the beginning of our guests' time with us, and the kindness that comforts them through their stay.

For you, our owners, it's the attentiveness we've embedded into every layer of support, from the moment you join us. It's the team we've put together to make your experience profitable and enjoyable.

The WYNDHAM Welcome is everything that makes owners, staff, and guests feel special, and it's why everyone looks forward to being welcomed in and welcomed back.

 

WYNDHAM AWARDS

 

WYNDHAM HOTELS & RESORTS AWARDS:

• Named one of Ethisphere's “2019 World's Most Ethical Companies”

• A Best Places to Work by the Human Rights Campaign F(2015-2018)

• Named Best Hotel Rewards Program Across All Levels of Spend by WalletHub (2015-2018)

• Ranked #1 Most Generous Hotel Rewards Program by IdeaWorks (2017)

• Ranked #2 Best Hotel Rewards program

 

WYNDHAM RECOGNITION & AWARDS:

Named #1 Best Hotel Loyalty Program in the 2018 USA Today 10Best Readers' Choice Awards

• Named one of the Best Travel Rewards for Hotels by U.S. News and World Report (2015-2018)

• Named Best Hotel Rewards Program Across All Levels of Spend by WalletHub (2015-2018)

• Ranked #1 Most Generous Hotel Rewards Program by IdeaWorks (2017)

• Ranked #2 Best Hotel Rewards program by The Points Guy (2017)

• WYNDHAM Rewards® Visa® Card named #1 Best Co-Branded Credit Card by USA TODAY (2017)

 

ANOTHER ONE OF WYNDHAM'S CLAIMS:

WYNDHAM Hotels & Resorts is committed to operating in a way that puts people first—providing the best experiences for those we serve through places to stay that are socially, ethically and environmentally responsible. Our teams and brands have earned industry-leading recognition for our successful alignment of growth and performance with a responsible approach to people and the world around us.

 

MY RESPONSE MESSAGE TO WYNDHAM CEO et al:

"WYNDHAM" and their franchisee(s) "DAYS INN & SUITES" located at 1660 W. Elliott Road, Tempe, AZ 85284; Phone: 480.359.3041; Web: www.wyndhamhotels.com/days-inn/tempe-arizona/days-inn-and-suites-tempe/overview

 

From my recent personal experiences..."Stop blowing hot air out of your a*s!" "Practice What You Publicly Preach, Claim And Advertise", "Walk the Walk When You Talk the Talk!" Read the thousands of guests reviews located on the Internet. Take those to Heart. Then take positive, proactive action to learn from the mistakes, gain insight and implement positive change if you truly value and appreciate your guests cause at the end of the day, it is those guests that pay your salary and enable you to earn those big fat bonuses you pay yourself.

When issues are with a franchisee(s) your people claim they can't get involved or really help though they represent your brand. Take responsibility for allowing them into the WYNDHAM portfolio. Hold them accountable when laws are continually being violated and people harmed. Run your business ethically and with integrity, at all times. Actions you claim to do, but do you really follow all the way. Hold your franchisee(s) accountable for their patterns of behaviors and actions which includes, if need be, permanently pulling their franchise, without question.

STOP franchisee(s) from operating "SLUM HOTEL(S)." Ones who violate State, Federal Consumer Protection Laws, and State and local Health Regulations and Ordinances.

Its nice to know that agencies and organizations alike "REWARD A COMPANY" "WYNDHAM" who fully supports their franchisee(s), who for years have operated and are still operating "SLUM HOTEL(S)!" to the detriment of consumers, guests, hotel travelers.

(WYNDHAM) standing behind and fully supporting their owners of the "SLUM HOTEL(S)." who are known to mistreat their guests, are in repeated violations of the law, operate an establishment(s) that poses ongoing serious health risks for its guests and/or employees, engage in fraudulent deceptive business practices "BAIT & SWITCH" etc.

FOR YEARS THE PICTURES AND REVIEWS POSTED BY GUESTS ON THE INTERNET TELL THE REAL TRUTH.

As they say "A Picture Is Worth A Thousand Words!" Its undeniable and speaks volumes to the reality and factual truths, not how a company(ies) would lead you to, or want you to believe.

This is another continuation from the main report already posted.  It contains Consumer Review photos for the 2017, 2016, and 2015 periods.

This is another continuation from the main report already posted.  This is part 2 containing Consumer Review photos for the 2018 period. Part 1 is for the 2019 period.

The series of these parts is to show consumers, travelers, and guests that this hotel has been a "SLUM HOTEL" for years and WYNDHAM CORPORATE has been in full support of this franchisee(s) operations.  If they were not, this hotel would have been shut down and their Franchise licensing pulled since it is part of the WYNDHAM BRAND.

This report is a continuation from the main report already posted.  The links for numerous "Consumer Reviews" of this "SLUM HOTEL" (supported by WYNDHAM CORPORATE) including photos. 

Trip Advisor Consumer Reviews

Yelp Consumer Reviews

Expedia Consumer Reviews