- Report: #1223319
Complaint Review: Days Inn - Colorado Springs Colorado
Reported By:
astr8upwoman -
Colorado Springs, Colorado, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Days Inn
2850 S. Circle Dr Colorado Springs, 80906 Colorado, USA
Phone:
719-527-0800
Web:
N/A
Categories:
Business Rating:
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Days Inn; Days Inn/Super 8 I DARE U... REVIEW THE PHOTOS, READ MANAGERS RESPONSE & TELL ME WHAT U WOULD DO Colorado Springs Colorado
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A smoking room was rented at the Days Inn on S. Circle in Colorado Springs by me for a friend who was visiting & lost their ID. My intentions were to relax there as well but I do not smoke, my friend does. Since they funded the room, I felt her needs should be accommodated.
With minimal time to get to where we had to be we went to drop off the luggage in the room & leave. What we saw was disgusting & had paid @$90(+/-). Realizing I couldn't explain the filth, as it was horrific, I took photos first. I should have complained first, attempted to resolve the situation but, I feel, I was in disbelief this room was not condemned!
My friend took her luggage back to the vehicle & returned to help me by pointing out what she saw for me to photograph. With so much to photograph, we found ourselves running late to the dinner/BBQ at my house with friends (& my roommates) so we opted to go to the front desk afterwards. We wanted to go in person with the pictures. Unfortunately, we were both exhausted & after dinner fell asleep.
I complained the next day online & since we failed to the same day, I had asked for nothing back nor anticipated getting anything other than an apology. I received a reply to my online complaint that the GM or manager (cant recall at moment, referred to as "He or Him" since its a male) would be in contact with me. I received a reply from him, which I will include if I can along with the pictures. The reply was unprofessional, distasteful and just as disgusting as the room he rented and defended. I was offered half my $ back & tho I asked for nothing, I took it. I took it BC I never received an apology. If he had not been so disrespectful, rude, blaming me, making excuses but sympathetic, kind & understanding I wouldn't have taken it. If he had been professional & asked me what I had hoped to see happen or what I wanted, I would have informed him to do what is right, that I expected nothing (I am 1 who can admit fault, take my share of the blame for falling asleep & unable to remedy the situation. What was right, to me, at that time would have been to get the room right or not rent it.) However, he almost got his feelings hurt for being so ignorant, unprofessional & disrespectful. I opted to walk away to cool off.
There is NO WAY THIS DOESNT VIOLATE any health codes. In the pictures, look close!! You will see BUGS, BLOOD, MOLD, WATER DAMAGE, POOR REPAIR JOBS, HOLES IN WALLS, LAYERS & LAYERS OF DIRT BUILT UP & MUCH MORE. I don't believe this room had been cleaned in years..no joke.. You be the judge, of course, if you can make it through the pictures without getting sick.
Look for yourself, read the response I received...without being furious..I dare you! Then ask yourself.. What would you do about this?! I need advice on this one!
BC I was furious, I walked away & as time passed was even going to let it go. Then I showed a few people what I'm sharing with you & they refused to allow me to continue without taking some sort of action! To those just as upset as I was but refused to let it go...THANK YOU!
"If we don't stand for something, we fall for anything!" Right is right & wrong is wrong...and this is beyond wrong! I'd rather give a compliment than complain but I refuse to allow anyone else to be subjected to such filth & treatment.
Therefore, I'm taking this stand. That is how we stop the wrongs being done to us...standing together. "United we stand, divided we fall."..so true! Stay away from this place!!
Ive been told a picture says a 1000 words...but when those words are negative..its probably an indication of something we are better off without!
IF BELIEVING IS SEEING, SEE FOR YOURSELF!
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Here is what you should do...
#2Consumer Comment
Sun, April 19, 2015
So you want to know what to do. To paraphrase a very popular song.."Let it go..."
You say it is outragous and horrible. Yet instead of spending the few minutes to go down to the office to complain after you got in the room, what did you do? You took a dozen pictures. Now, after you took the pictures did you go and complain? NO..you didn't want to be late for a BBQ so you left.
Now, did you find this outragous and important enough to go and complain after the BBQ. No..you fell asleep.
We now get to the next day, where did you find it outragous enough to go back and complain. NO...you wrote an on-line complaint.
So onto the managers response. Well for one we have no idea what YOU wrote. Perhaps it had a certain tone that would be seen as offensive and horrible and you weren't as "cooled off" as you may think you were. Where in that case the managers response would be very understandable and actually considered reserved.
You got 50% more than you were asking for...and you STILL post a complaint.
Since you didn't complain when you got there, there is ZERO proof of how it looked when you got there. For all they know you and your friend did all of those things. Regardless of if you did or not. The "worst" thing he did was put you on the No Rent List, which is is 100% in his authority and has the right to do because it is private property.
