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  • Report:  #168799

Complaint Review: Curcuit City - Tacoma Washington

Reported By:
- Federal Way, Washington,
Submitted:
Updated:

Curcuit City
4124 Tacoma Mall Boulevard, Tacoma, 98409 Washington, U.S.A.
Phone:
253-473-9330
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
Bought a Panisonic LV-50 DVD Player in June of 2003. I bought the extended service agreement. In Oct of 2005 the hinge of the unit broke After over a month I get a call from the repair company they imform me that the lid was not covered by the warrenty and that it would cost $50.00 to fix. I said great fix it. After over a month I get a call from the local store stateing that it was ready to picked up.. I stop by and they bring it out and the hinge is still broken... I ask why they didn't fix it and the store manager after 45 min's on the computer tell's me their tech say's it has "Corroson Damage" so they returned it to me unrepaired.. This is a comman scam they sell you the extended warrenty then if you ever try and use it you get one of these comman excuses why it is not covered

Corrosion damage

Abuse

These are the most comman "Blow Off's they are getting famous for.

Don't waste any money on the warrenties they are a scam and Curcit City will not honor them....

Michael

Federal Way, Washington
U.S.A.


10 Updates & Rebuttals

Marcie

Kirtland,
Ohio,
U.S.A.
Warranty

#2Consumer Suggestion

Thu, December 29, 2005

If you do get a warranty from a store like Circuit City or Best Buy, you should only get it on the products that their service centers wont try to repair like mp3 players, speakers, cellphones, etc. Anything that can be repaired isnt really worth it, in my opinion, but the I got the replacement plan on a few things and was glad I did because they broke after the manufacturers warranty expired and I still got a brand new replacement.


Marcie

Kirtland,
Ohio,
U.S.A.
Warranty

#3Consumer Suggestion

Thu, December 29, 2005

If you do get a warranty from a store like Circuit City or Best Buy, you should only get it on the products that their service centers wont try to repair like mp3 players, speakers, cellphones, etc. Anything that can be repaired isnt really worth it, in my opinion, but the I got the replacement plan on a few things and was glad I did because they broke after the manufacturers warranty expired and I still got a brand new replacement.


Marcie

Kirtland,
Ohio,
U.S.A.
Warranty

#4Consumer Suggestion

Thu, December 29, 2005

If you do get a warranty from a store like Circuit City or Best Buy, you should only get it on the products that their service centers wont try to repair like mp3 players, speakers, cellphones, etc. Anything that can be repaired isnt really worth it, in my opinion, but the I got the replacement plan on a few things and was glad I did because they broke after the manufacturers warranty expired and I still got a brand new replacement.


Sean

Portland,
Oregon,
U.S.A.
Everybody knows not to buy the warranty

#5Consumer Comment

Wed, December 28, 2005

Everyone on Earth knows the extended warranty is a scam. Nobody buys it, especially for a DVD player that is outdated. If mine breaks, I'm just going to spend $100 and buy a new, better DVD player.


Michael

Federal Way,
Washington,
U.S.A.
Follow on

#6REBUTTAL Individual responds

Wed, December 28, 2005

After bringing the unit to a Panasonic service center to have them look at it. They determined that they detemined that there was no signs of any corrosion or water damage as was quoted as the reason to not repair it. As prviously dicribed the Circuit City Protection Plan represeitive called and quoted $50.00 to replace the broken lid which I agreed to. The Panasonic service center quoted $30.00 to fix the lid and charged $30.00 to dianosis the unit for the stated "Water and Corrosion Damage". The old water and corrosion damage claim is a scam to blow the customer off for min cost to Circuit City.


Michael

Federal Way,
Washington,
U.S.A.
Follow on

#7REBUTTAL Individual responds

Wed, December 28, 2005

After bringing the unit to a Panasonic service center to have them look at it. They determined that they detemined that there was no signs of any corrosion or water damage as was quoted as the reason to not repair it. As prviously dicribed the Circuit City Protection Plan represeitive called and quoted $50.00 to replace the broken lid which I agreed to. The Panasonic service center quoted $30.00 to fix the lid and charged $30.00 to dianosis the unit for the stated "Water and Corrosion Damage". The old water and corrosion damage claim is a scam to blow the customer off for min cost to Circuit City.


Michael

Federal Way,
Washington,
U.S.A.
Follow on

#8REBUTTAL Individual responds

Wed, December 28, 2005

After bringing the unit to a Panasonic service center to have them look at it. They determined that they detemined that there was no signs of any corrosion or water damage as was quoted as the reason to not repair it. As prviously dicribed the Circuit City Protection Plan represeitive called and quoted $50.00 to replace the broken lid which I agreed to. The Panasonic service center quoted $30.00 to fix the lid and charged $30.00 to dianosis the unit for the stated "Water and Corrosion Damage". The old water and corrosion damage claim is a scam to blow the customer off for min cost to Circuit City.


Michael

Federal Way,
Washington,
U.S.A.
Follow on

#9REBUTTAL Individual responds

Wed, December 28, 2005

After bringing the unit to a Panasonic service center to have them look at it. They determined that they detemined that there was no signs of any corrosion or water damage as was quoted as the reason to not repair it. As prviously dicribed the Circuit City Protection Plan represeitive called and quoted $50.00 to replace the broken lid which I agreed to. The Panasonic service center quoted $30.00 to fix the lid and charged $30.00 to dianosis the unit for the stated "Water and Corrosion Damage". The old water and corrosion damage claim is a scam to blow the customer off for min cost to Circuit City.


Jason

Crystal Lake,
Illinois,
U.S.A.
Please Finish...

#10UPDATE Employee

Fri, December 23, 2005

so you were going on a story there and you skipped to the end? did they charge you? the broken hinge is not covered under the warrenty? and if they didnt fix or charge you for the hinge... why are you complaining again?


Russell

Thomson,
Georgia,
U.S.A.
Circuit City doesn't sell electronics for profits, just for warranties!

#11Consumer Comment

Fri, December 23, 2005

I see where 100 percent of Circuit City's annual profits come from the sale of extended warranties. Which means the store is just a front to sell warranties. The only worthwhile item to ever get a warranty on is a costly treadmill.

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