- Report: #460215
Complaint Review: Computer Associates - Miami Florida
-
Author Confirmed
Why?
Computer Associates
PO Box 028516 Miami, 33102-8516 Florida, U.S.A.
Web:
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Computer Associates And Tiger Direct - CompUSA Computer Associates Lies About Rebate Miami Florida
In February, 2009, I purchased CA Internet Security Suite 2009 at CompUSA which had an $80.00 rebate offer.
I made the necessary copies, filled out the form, and sent it with the receipts and bar code to the rebate address.
After several week and receiving no confirmation, I sent the following inquiry on their rebate website:
> Rebate For: CA INTERNET SECURITY SUITE PLUS 2009 5-USER
> How can we help: Error
> Comments: I submitted my rebate about 4 weeks ago and it is not showing
> up.
> I did an internet search and found this:
> http://www.ripoffreport.com/reports/0/248/RipOff0248229.htm
> Apparently, there is a lot of not so good news about CA rebates and Tiger
> Direct. Convience me I should not be concerned.
>
On March 22, I received:
>> On Sun, Mar 22, 2009 at 12:22 PM, Computer Associates > [email protected]> wrote:
>>
>>
> >>> Dear William:
> >>>
> >>> Thank you for your rebate inquiry. In order to provide you with accurate
> >>> information, we need to know the promotion code or rebate offer. The
> >>> promotion code is located on the rebate form and starts with 07-, 08-, or
> >>> 09- followed by five numbers. 09-59664 is an example of a promotion code.
> >>>
> >>> Once we receive the promotion code for this offer, we can answer any
> >>> questions you may have about the rebate.
> >>>
> >>> We appreciate your participation in this promotion. If there is anything
> >>> else we can do to assist you, please contact us at [email protected].
> >>>
> >>> Stephen
> >>> Promotions Customer Service
> >>>
And sent:
On March 23rd I received thi:
Sent: Mar 23, 2009 10:25:28 AM
>> Subject: Re: Computer Associates Rebates (#6596-128686200-4519)
>>
>> The rebate code I am inquiring about is 08-43221.
>>
>> Thank you
>>
I then received this:
Sent: Mar 25, 2009 1:14:33 PM
> Subject: Re: Re: Computer Associates Rebates (#6596-128686200-4519)
>
> On Mon, Mar 23, 2009 at 10:57 PM, Computer Associates [email protected]> wrote:
>
>
> >> Dear Bill :
> >>
> >> Thank you for your rebate inquiry. We are having some difficulty locating
> >> your record. Would you please provide the information requested below?
> >>
> >> Name: William
> >> Address: xxxxxt
> >> City, State: xxxx Florida
> >> Zip/Postal Code: 33xxx
> >> Product Purchased: CA Internet Security Suite Plus 2009
> >> Manufacturer: C/A
> >> Rebate Value: $80.00
> >> Approximate Date of Submission: 2 March 2009
> >> Tracking Number (on the postcard we sent you, below the bar code): I did
> >> not receive a Postcard, that is what got me to start this inquiry
> >> The address where the original submission was mailed: xxxxxx
> >> xxxxx, FL 33xxxx
> >> Reason for Inquiry (what you want to know): I sent in my rebate, have not
> >> received a Postcard, or Check, or anything from C/A
> >>
> >> Once we receive this information, we will research and respond to you
> >> quickly.
> >>
> >> We appreciate your participation in this promotion. If there is anything
> >> else we can do to assist you, please contact us at
> >> [email protected] . We are always happy to help.
> >>
> >> You can also track the status of your rebate at www.carebatecenter.com .
> >>
> >> Isaac
> >> Promotions Customer Service
> >>
I also received:
Dear Bill :
>
> Thank you for your rebate inquiry. We apologize, but we are unable to locate your submission in our database. Your rebate submission may have been misdirected or lost in the mail. If it has been longer than four weeks since you sent in your rebate request, please mail a copy of your UPC barcode, sales receipt, and rebate form to:
>
> Rebate Special Services
> PO Box 028516
> Miami FL 33102-8516
>
>
> Please understand that you are resubmitting your original rebate request, so it will take up to 8 weeks to receive your rebate.
>
> Also, if your initial submission was not sent to our processing centers in Texas or Florida, you should contact the store where you made your original purchase to locate the correct rebate processing center.
>
> We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
>
> Be sure to visit our website at www.RebatesHQ.com for future rebate opportunities.
>
> Trey
> Promotions Customer Service
>
I sent this information in once gain.
After another 6 weeks I sent another inquiry and copies by email:
Sent: Apr 25, 2009 3:28:40 PM
Subject: Re: Computer Associates Rebates (#6596-128686200-4519)
Dear Stephen -
Well, apparently my second submission also got lost in the mail, even
though I live not too far from the zip code I sent it to. I still ave
not received a nitificatin rhat my rebate was eeceived, much less that
it was accepted, or even approved, much less receiving a check.
You know, I am really trying to give CA the benefit of the doubt and
placing the blame on the US Postal Service because surely a fine company
like CA would not mislead their customers with a promise of a rebate and
not fulfill it.
So, I have attached the following:
1) Completed rebate form
2) Copy of my receipt of purchase
3) Copy of screen shots of qualifying product
4) Copy of Product Purchase Bar Code
5) Copy of disk sleeve showing license key
I now put it in your hands to resolve this matter expediously. I
purchased this product in good faith, from a company that has been
around for a while and that has a good reputation, and I believe that
this is just a small mis-communications that I am sure you will be able
to clear up very easily within a week or so.
Thank you for your assistance and I will be expecting my rebate check in
the very near future, sine it has been over 2 months since I purchased
this product and orginally applied for the rebate.
Sincerely
William
Well, that got some ttention because I got a tracking number:
Dear William: Tracking number: 336115429
Thank you for your rebate inquiry. You are a valued Computer Associates customer, so we are pleased to inform you that we have updated your record. Your rebate submission is now valid. The rebate check should be mailed in the next 4-6 weeks.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
You can also track the status of your rebate, using the Tracking number above, at www.carebatecenter.com.
Lori
Promotions Customer Service
Checking this tracking number, it said:
Your rebate is valid and is scheduled for final processing.
Well, after several more weeks, no check, so I wrote again:
Sent: May 29, 2009 11:08:24 AM
Subject: Re: Re: Re: Computer Associates Rebates (#6596-128686200-4519)
Hi Trey -
Well, here it is, almost the first of June, and I still have not received
the rebate for the CA product I purchased on 02/22/09 and submitteed the
rebate shortly after that.
We have had several emails go back and forth concerning this rebate. The
last one I received was that my rebate was accepted on 25 April and I got a
tracking code of 336115429. Checking this code at the
www.carebatecenter.com website
shows that my rebate is waiting to be sent. Well, that was over 5 weeks ago.
For some reason, I think that this rebate will remain in their black hole
for many weeks, if not months or years. It sure did not take me this long to
purchase your product, in fact, I think that time can be measured in
minutes.
Anyway, I have concluded that I won't be receiving this rebate. It does not
surprise me at all. In fact, when I see rebates anymore, I just laugh at all
the fools who think they will really receive the money.
To be fair, I am going to give CA one more week (for the total of 6 weeks,
although its really been about 16 weeks since I first applied. Then, I will
post my story about dealing with CA and their rebate program on the several
sites that talk about rebate scams, such as this one:
http://www.ripoffreport.com/reports/0/248/RipOff0248229.htm
Now, don't take me wrong, I will only state the facts, about how the first
rebate submission was conviently lost in the mail, how I had to wait and
then resend everything, how that one was also lost in the mail, and how
after several more weeks of waiting and correspondence, my rebate was
magically approved but no money was sent. I'm sure that other CA customers
would like to be made aware of this process so they do not get their hopes
up. And also, it will do CA a great service, since there will probably be a
lot less people sending in rebate requests, so you won't have to be bothered
by us pesky customers.
Have a wonderful day, Trey, and watch out for the rebate scams.
and received:
Dear Bill: Tracking number: 336115429
Thank you for your rebate inquiry. We are pleased to inform you that your submission has been received and validated, and it is in the final stages of processing. Your rebate check should be mailed by June 06, 209.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
You can also track the status of your rebate, using the Tracking number above, at www.carebatecenter.com.
Edgar
Promotions Customer Service
Well, here it is, 9 June, no rebate check and the status still says:
Your rebate is valid and is scheduled for final processing.
It seems CA does not send out rebate checks as promised. They give you the carrot and stick, and empty promises. There is no reason it should take 5 months to process a rebate unless of course the do not intend to full fill it.
I recommend people do not buy CA products under the hope they will receive a rebate. The bad part of this deal is you must remove a competitors product to install this product so you can get information for the rebate you will not get. Now you are doubly screwed.
Use your money to buy from reputable company like (((REDACTED))).
Rippedoffbycomputerassociates
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Tamarac, Florida
U.S.A.
I made the necessary copies, filled out the form, and sent it with the receipts and bar code to the rebate address.
After several week and receiving no confirmation, I sent the following inquiry on their rebate website:
> Rebate For: CA INTERNET SECURITY SUITE PLUS 2009 5-USER
> How can we help: Error
> Comments: I submitted my rebate about 4 weeks ago and it is not showing
> up.
> I did an internet search and found this:
> http://www.ripoffreport.com/reports/0/248/RipOff0248229.htm
> Apparently, there is a lot of not so good news about CA rebates and Tiger
> Direct. Convience me I should not be concerned.
>
On March 22, I received:
>> On Sun, Mar 22, 2009 at 12:22 PM, Computer Associates > [email protected]> wrote:
>>
>>
> >>> Dear William:
> >>>
> >>> Thank you for your rebate inquiry. In order to provide you with accurate
> >>> information, we need to know the promotion code or rebate offer. The
> >>> promotion code is located on the rebate form and starts with 07-, 08-, or
> >>> 09- followed by five numbers. 09-59664 is an example of a promotion code.
> >>>
> >>> Once we receive the promotion code for this offer, we can answer any
> >>> questions you may have about the rebate.
> >>>
> >>> We appreciate your participation in this promotion. If there is anything
> >>> else we can do to assist you, please contact us at [email protected].
> >>>
> >>> Stephen
> >>> Promotions Customer Service
> >>>
And sent:
On March 23rd I received thi:
Sent: Mar 23, 2009 10:25:28 AM
>> Subject: Re: Computer Associates Rebates (#6596-128686200-4519)
>>
>> The rebate code I am inquiring about is 08-43221.
>>
>> Thank you
>>
I then received this:
Sent: Mar 25, 2009 1:14:33 PM
> Subject: Re: Re: Computer Associates Rebates (#6596-128686200-4519)
>
> On Mon, Mar 23, 2009 at 10:57 PM, Computer Associates [email protected]> wrote:
>
>
> >> Dear Bill :
> >>
> >> Thank you for your rebate inquiry. We are having some difficulty locating
> >> your record. Would you please provide the information requested below?
> >>
> >> Name: William
> >> Address: xxxxxt
> >> City, State: xxxx Florida
> >> Zip/Postal Code: 33xxx
> >> Product Purchased: CA Internet Security Suite Plus 2009
> >> Manufacturer: C/A
> >> Rebate Value: $80.00
> >> Approximate Date of Submission: 2 March 2009
> >> Tracking Number (on the postcard we sent you, below the bar code): I did
> >> not receive a Postcard, that is what got me to start this inquiry
> >> The address where the original submission was mailed: xxxxxx
> >> xxxxx, FL 33xxxx
> >> Reason for Inquiry (what you want to know): I sent in my rebate, have not
> >> received a Postcard, or Check, or anything from C/A
> >>
> >> Once we receive this information, we will research and respond to you
> >> quickly.
> >>
> >> We appreciate your participation in this promotion. If there is anything
> >> else we can do to assist you, please contact us at
> >> [email protected] . We are always happy to help.
> >>
> >> You can also track the status of your rebate at www.carebatecenter.com .
> >>
> >> Isaac
> >> Promotions Customer Service
> >>
I also received:
Dear Bill :
>
> Thank you for your rebate inquiry. We apologize, but we are unable to locate your submission in our database. Your rebate submission may have been misdirected or lost in the mail. If it has been longer than four weeks since you sent in your rebate request, please mail a copy of your UPC barcode, sales receipt, and rebate form to:
>
> Rebate Special Services
> PO Box 028516
> Miami FL 33102-8516
>
>
> Please understand that you are resubmitting your original rebate request, so it will take up to 8 weeks to receive your rebate.
>
> Also, if your initial submission was not sent to our processing centers in Texas or Florida, you should contact the store where you made your original purchase to locate the correct rebate processing center.
>
> We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
>
> Be sure to visit our website at www.RebatesHQ.com for future rebate opportunities.
>
> Trey
> Promotions Customer Service
>
I sent this information in once gain.
After another 6 weeks I sent another inquiry and copies by email:
Sent: Apr 25, 2009 3:28:40 PM
Subject: Re: Computer Associates Rebates (#6596-128686200-4519)
Dear Stephen -
Well, apparently my second submission also got lost in the mail, even
though I live not too far from the zip code I sent it to. I still ave
not received a nitificatin rhat my rebate was eeceived, much less that
it was accepted, or even approved, much less receiving a check.
You know, I am really trying to give CA the benefit of the doubt and
placing the blame on the US Postal Service because surely a fine company
like CA would not mislead their customers with a promise of a rebate and
not fulfill it.
So, I have attached the following:
1) Completed rebate form
2) Copy of my receipt of purchase
3) Copy of screen shots of qualifying product
4) Copy of Product Purchase Bar Code
5) Copy of disk sleeve showing license key
I now put it in your hands to resolve this matter expediously. I
purchased this product in good faith, from a company that has been
around for a while and that has a good reputation, and I believe that
this is just a small mis-communications that I am sure you will be able
to clear up very easily within a week or so.
Thank you for your assistance and I will be expecting my rebate check in
the very near future, sine it has been over 2 months since I purchased
this product and orginally applied for the rebate.
Sincerely
William
Well, that got some ttention because I got a tracking number:
Dear William: Tracking number: 336115429
Thank you for your rebate inquiry. You are a valued Computer Associates customer, so we are pleased to inform you that we have updated your record. Your rebate submission is now valid. The rebate check should be mailed in the next 4-6 weeks.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
You can also track the status of your rebate, using the Tracking number above, at www.carebatecenter.com.
Lori
Promotions Customer Service
Checking this tracking number, it said:
Your rebate is valid and is scheduled for final processing.
Well, after several more weeks, no check, so I wrote again:
Sent: May 29, 2009 11:08:24 AM
Subject: Re: Re: Re: Computer Associates Rebates (#6596-128686200-4519)
Hi Trey -
Well, here it is, almost the first of June, and I still have not received
the rebate for the CA product I purchased on 02/22/09 and submitteed the
rebate shortly after that.
We have had several emails go back and forth concerning this rebate. The
last one I received was that my rebate was accepted on 25 April and I got a
tracking code of 336115429. Checking this code at the
www.carebatecenter.com website
shows that my rebate is waiting to be sent. Well, that was over 5 weeks ago.
For some reason, I think that this rebate will remain in their black hole
for many weeks, if not months or years. It sure did not take me this long to
purchase your product, in fact, I think that time can be measured in
minutes.
Anyway, I have concluded that I won't be receiving this rebate. It does not
surprise me at all. In fact, when I see rebates anymore, I just laugh at all
the fools who think they will really receive the money.
To be fair, I am going to give CA one more week (for the total of 6 weeks,
although its really been about 16 weeks since I first applied. Then, I will
post my story about dealing with CA and their rebate program on the several
sites that talk about rebate scams, such as this one:
http://www.ripoffreport.com/reports/0/248/RipOff0248229.htm
Now, don't take me wrong, I will only state the facts, about how the first
rebate submission was conviently lost in the mail, how I had to wait and
then resend everything, how that one was also lost in the mail, and how
after several more weeks of waiting and correspondence, my rebate was
magically approved but no money was sent. I'm sure that other CA customers
would like to be made aware of this process so they do not get their hopes
up. And also, it will do CA a great service, since there will probably be a
lot less people sending in rebate requests, so you won't have to be bothered
by us pesky customers.
Have a wonderful day, Trey, and watch out for the rebate scams.
and received:
Dear Bill: Tracking number: 336115429
Thank you for your rebate inquiry. We are pleased to inform you that your submission has been received and validated, and it is in the final stages of processing. Your rebate check should be mailed by June 06, 209.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
You can also track the status of your rebate, using the Tracking number above, at www.carebatecenter.com.
Edgar
Promotions Customer Service
Well, here it is, 9 June, no rebate check and the status still says:
Your rebate is valid and is scheduled for final processing.
It seems CA does not send out rebate checks as promised. They give you the carrot and stick, and empty promises. There is no reason it should take 5 months to process a rebate unless of course the do not intend to full fill it.
I recommend people do not buy CA products under the hope they will receive a rebate. The bad part of this deal is you must remove a competitors product to install this product so you can get information for the rebate you will not get. Now you are doubly screwed.
Use your money to buy from reputable company like (((REDACTED))).
Rippedoffbycomputerassociates
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Tamarac, Florida
U.S.A.
4 Updates & Rebuttals
Abraheim A.
Miami,Florida,
U.S.A.
CA Rebate Escalation
#2UPDATE Employee
Tue, June 16, 2009
Dear valued customer, We apologize for the inconvenience and hassles you have ran into in regards to your CA rebate, we sell many of these CA products which most include rebates and have very few complaints in regards to not getting the rebate back. We apologize that your rebate may have not been processed or received properly by CA , please note these rebates are not approved/denied or processed by CompUSA.com in any way, they are simply included with the products we sell as assigned to them by the manufacturer and promotion company. Now as for escalating this issue for you , please contact me directly and i need you to e-mail me the following so we can get your rebate processed for you : My e-mail: [email protected] 1) All copies of the documents you sent to the company 2) Order number 3) Current address you sent the rebate from 4) Any Denial e-mails and or mail from CA and any affiliates in regards to the rebate being lost or not processed/denied to you. 5) any other documentation or proof of denial that you feel is necessary to include in the e-mail to me. Once all this information is gathered we will escalate the issue for you and reclaim your CA Rebate. Once again we apologize for the inconvenience, we hope to have you as a future customer, and that this did not change your opinion of us here at CompUSA.com Thank you Abraheim A. Customer Service CompUSA.com
Abraheim A.
Miami,Florida,
U.S.A.
CA Rebate Escalation
#3UPDATE Employee
Tue, June 16, 2009
Dear valued customer, We apologize for the inconvenience and hassles you have ran into in regards to your CA rebate, we sell many of these CA products which most include rebates and have very few complaints in regards to not getting the rebate back. We apologize that your rebate may have not been processed or received properly by CA , please note these rebates are not approved/denied or processed by CompUSA.com in any way, they are simply included with the products we sell as assigned to them by the manufacturer and promotion company. Now as for escalating this issue for you , please contact me directly and i need you to e-mail me the following so we can get your rebate processed for you : My e-mail: [email protected] 1) All copies of the documents you sent to the company 2) Order number 3) Current address you sent the rebate from 4) Any Denial e-mails and or mail from CA and any affiliates in regards to the rebate being lost or not processed/denied to you. 5) any other documentation or proof of denial that you feel is necessary to include in the e-mail to me. Once all this information is gathered we will escalate the issue for you and reclaim your CA Rebate. Once again we apologize for the inconvenience, we hope to have you as a future customer, and that this did not change your opinion of us here at CompUSA.com Thank you Abraheim A. Customer Service CompUSA.com
Abraheim A.
Miami,Florida,
U.S.A.
CA Rebate Escalation
#4UPDATE Employee
Tue, June 16, 2009
Dear valued customer, We apologize for the inconvenience and hassles you have ran into in regards to your CA rebate, we sell many of these CA products which most include rebates and have very few complaints in regards to not getting the rebate back. We apologize that your rebate may have not been processed or received properly by CA , please note these rebates are not approved/denied or processed by CompUSA.com in any way, they are simply included with the products we sell as assigned to them by the manufacturer and promotion company. Now as for escalating this issue for you , please contact me directly and i need you to e-mail me the following so we can get your rebate processed for you : My e-mail: [email protected] 1) All copies of the documents you sent to the company 2) Order number 3) Current address you sent the rebate from 4) Any Denial e-mails and or mail from CA and any affiliates in regards to the rebate being lost or not processed/denied to you. 5) any other documentation or proof of denial that you feel is necessary to include in the e-mail to me. Once all this information is gathered we will escalate the issue for you and reclaim your CA Rebate. Once again we apologize for the inconvenience, we hope to have you as a future customer, and that this did not change your opinion of us here at CompUSA.com Thank you Abraheim A. Customer Service CompUSA.com
Abraheim A.
Miami,Florida,
U.S.A.
CA Rebate Escalation
#5UPDATE Employee
Tue, June 16, 2009
Dear valued customer, We apologize for the inconvenience and hassles you have ran into in regards to your CA rebate, we sell many of these CA products which most include rebates and have very few complaints in regards to not getting the rebate back. We apologize that your rebate may have not been processed or received properly by CA , please note these rebates are not approved/denied or processed by CompUSA.com in any way, they are simply included with the products we sell as assigned to them by the manufacturer and promotion company. Now as for escalating this issue for you , please contact me directly and i need you to e-mail me the following so we can get your rebate processed for you : My e-mail: [email protected] 1) All copies of the documents you sent to the company 2) Order number 3) Current address you sent the rebate from 4) Any Denial e-mails and or mail from CA and any affiliates in regards to the rebate being lost or not processed/denied to you. 5) any other documentation or proof of denial that you feel is necessary to include in the e-mail to me. Once all this information is gathered we will escalate the issue for you and reclaim your CA Rebate. Once again we apologize for the inconvenience, we hope to have you as a future customer, and that this did not change your opinion of us here at CompUSA.com Thank you Abraheim A. Customer Service CompUSA.com
