- Report: #62447
Complaint Review: Compuserve - Jacksonville, Florida
-
Author Not Confirmed
Why?
Compuserve
P.O. Box 1700 Jacksonville,, 32245-7300 Florida, U.S.A.
Phone:
800-848-8990
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Compuserve ripoff the business that doesnt give a dam Jacksonville, Florida
Three years ago, I bought a computer and signed a three-year contract with compuserve in order to get the $400 rebate. I got the rebate at that time through the store that I had bought the computer in.
I called compuserve August 7, 2002, and talked with a costomer service representative who told me that the contract will end March 27, 2003. I told the representative at that time, that when the contract was up cancel the account. I was told that this would be done.
I called compuserve on June 30, to tell them that my credit card is still being charged for their service. I spoke with four representatives. The first one told me that basically I was out of luck and would have to pay for 10 more months of service because I had not cancelled the account the day before the contract ran out. When I asked to speak with a supervisor, I was told that I could not speak with one.
The second person I spoke with would not listen to what I had to say, refused to let me speak with a supervisor and told me to call the cancellation department.
The cancellation department was courteous. I was told that I am entitled to a refund of the monies that had been charged to my credit card account after the contract ran out. I was then transfered to the billing department.
The billing department told me that I am not entitled to a refund, and also refused to let me speak to a supervisor.
Ed
Mauk, Georgia
U.S.A.
I called compuserve August 7, 2002, and talked with a costomer service representative who told me that the contract will end March 27, 2003. I told the representative at that time, that when the contract was up cancel the account. I was told that this would be done.
I called compuserve on June 30, to tell them that my credit card is still being charged for their service. I spoke with four representatives. The first one told me that basically I was out of luck and would have to pay for 10 more months of service because I had not cancelled the account the day before the contract ran out. When I asked to speak with a supervisor, I was told that I could not speak with one.
The second person I spoke with would not listen to what I had to say, refused to let me speak with a supervisor and told me to call the cancellation department.
The cancellation department was courteous. I was told that I am entitled to a refund of the monies that had been charged to my credit card account after the contract ran out. I was then transfered to the billing department.
The billing department told me that I am not entitled to a refund, and also refused to let me speak to a supervisor.
Ed
Mauk, Georgia
U.S.A.
4 Updates & Rebuttals
Shawangunk
SOCKSVILLE,Nebraska,
U.S.A.
OH WHAT A BLODDY CROCK OF BULL
#2Consumer Suggestion
Wed, July 02, 2003
Your report makes no sense at all whatsoever. First you say that you agreed to a three-year contract with Compuserve. Then you say you signed up in 8/02 and tried to cancel in 3/03. That's not even one full year, let alone three!! Compuserve does not owe you any money!! You owe Compuserve for 2+ years of service. If you sign a three-year contract, you cannot cancel until AFTER your contract is up. That means, since it was 8/02 when you joined Compuserve, you must keep your service until 8/05!!! Obviously the customer service dept was just having fun with you by giving you the run-around. Customers that always want to get something for nothing are fun to jerk around sometimes.
Shawangunk
SOCKSVILLE,Nebraska,
U.S.A.
OH WHAT A BLODDY CROCK OF BULL
#3Consumer Suggestion
Wed, July 02, 2003
Your report makes no sense at all whatsoever. First you say that you agreed to a three-year contract with Compuserve. Then you say you signed up in 8/02 and tried to cancel in 3/03. That's not even one full year, let alone three!! Compuserve does not owe you any money!! You owe Compuserve for 2+ years of service. If you sign a three-year contract, you cannot cancel until AFTER your contract is up. That means, since it was 8/02 when you joined Compuserve, you must keep your service until 8/05!!! Obviously the customer service dept was just having fun with you by giving you the run-around. Customers that always want to get something for nothing are fun to jerk around sometimes.
Shawangunk
SOCKSVILLE,Nebraska,
U.S.A.
OH WHAT A BLODDY CROCK OF BULL
#4Consumer Suggestion
Wed, July 02, 2003
Your report makes no sense at all whatsoever. First you say that you agreed to a three-year contract with Compuserve. Then you say you signed up in 8/02 and tried to cancel in 3/03. That's not even one full year, let alone three!! Compuserve does not owe you any money!! You owe Compuserve for 2+ years of service. If you sign a three-year contract, you cannot cancel until AFTER your contract is up. That means, since it was 8/02 when you joined Compuserve, you must keep your service until 8/05!!! Obviously the customer service dept was just having fun with you by giving you the run-around. Customers that always want to get something for nothing are fun to jerk around sometimes.
Shawangunk
SOCKSVILLE,Nebraska,
U.S.A.
OH WHAT A BLODDY CROCK OF BULL
#5Consumer Suggestion
Wed, July 02, 2003
Your report makes no sense at all whatsoever. First you say that you agreed to a three-year contract with Compuserve. Then you say you signed up in 8/02 and tried to cancel in 3/03. That's not even one full year, let alone three!! Compuserve does not owe you any money!! You owe Compuserve for 2+ years of service. If you sign a three-year contract, you cannot cancel until AFTER your contract is up. That means, since it was 8/02 when you joined Compuserve, you must keep your service until 8/05!!! Obviously the customer service dept was just having fun with you by giving you the run-around. Customers that always want to get something for nothing are fun to jerk around sometimes.
