;
  • Report:  #1031965

Complaint Review: Compuserve Internet Service Provider - Nationwide

Reported By:
- Florence, AL,
Submitted:
Updated:

Compuserve Internet Service Provider
Ohio Nationwide, U.S.A.
Phone:
800-848-8990
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Compuserve's computer supposedly went into my account all on it's own and changed my pricing plan from an unlimited access for $19.95 to a limited access plan of 22 minutes for $9.95 and extra charges for every minute over 22 without my knowledge or permission.

For 4 months they hugely overcharged my deit card for amounts as high as $157.00 a month, in turn this caused my bank account to overdraw. Compuserve agreed that due to a Quote "gliche in their computer that they cannot explain" and agreed to credit over $207.00 in overcharges back to my account.

But the overdraws that this caused cost me $150.00 in overdraft charges by my bank which Compuserve refuses to refund to me. This was a problem with their system that wiped out my account, and I am unemployed and cannot afford to lose 150.oo bucks.

They admitted their error but only partially compensated me for price that their mistake cost me. I am canceling Compuserve and looking for service that does not require access to my bank or credit card.

Lynn

Florence, Alabama


Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//