• Report:  #94496

Complaint Review: CompuServe - Jacksonville Florida

Reported By:
- Philadelphia, Pennsylvania,

Po Box 28650 Jacksonville, 32226-8650 Florida, U.S.A.
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I am writing this letter about my CompuServe account where they say I owe $ 43.90. I do not believe I owe this money.

I have had this account since September of 1999. I have never missed a payment or was late on a payment. My contract ended on September of 2003. This account has been paid in full. After that, I was on a month-to-month arrangement. On October 10, 2003, I called CompuServe to cancel the account and the representative that I spoke with gave me three months free. I was under the assumption that I had October, November, and December free. I called again in January to cancel the account so I wouldn't be billed again. The representative gave me one extra month free and told me that if I continued I would only be billed for $14.95 per month. I called again in February (verified by a customer service rep on June 4, 2004) and cancelled again.

Never once, not at all once did any representative tell me that I was delinquent on my account because I never was. I paid my account faithfully for four years. I hardly ever used the account except for checking emails. They never wrote me anything telling me I owed money and I KEPT CALLING TO CANCEL. If I owed money, why would they keep making arrangements with me to receive free access? If I owed money, why would I call to CANCEL my account? If I owed money, why would they not say that to me when I called up and spoke with a LIVE PERSON when they had access to my account and then they tell me I could keep my account and never mention anything about me owing them any money? I never received a letter from them, never received an email about not paying my account and never received a phone call and when I called them, they NOT ONCE said anything about me owing money. The first I heard about this was the collection letter.

They tried to keep me as their customer, and I didn't want to be. Now they are trying to get money from me that they are not entitled to.

I was a faithful customer of theirs and now after this, I will never recommend them or ever get their service ever again.

*On 6/11 I called CompuServe customer service to get the address and telephone number of the collection agency that CompuServe gave my account information to as I had misplaced the collection letter at home. I was going to send them this letter.

*Alistair Conway on 6/11 says my Visa expired on 10/01 and that's why I owe Jan and Feb totaling $43.90. He says he cannot give me information about collection agency.

*I spoke with Sharon Simon, who says her complete title is Supervisor and at first she says I owe Jan and Feb. When I told her a previous rep told me I owe Dec and Jan, (on 6/4/04) she says, Oh yeah, that's right. You owe Dec. and Jan. She says no one in the billing department has information about the collection agency. I asked her what dept. has that information and she says no department has that information. I asked to speak to her supervisor and she said she doesn't have a supervisor. When asked who she reports to, she could only give me the name of Joel Davidson and his fax number. When asked for his phone number, she says she only has a fax number. I say, By the way, I called last week and a rep told me that I called on February 21st to cancel my account. She says there is no record of me calling in February.

As you can see, I do not believe I owe any money to CompuServe. I am getting a complete run-around from every representative that I talk to. I don't even know who I am supposed to talk to. I am sending this fax to Joel Davidson, but how do I know that is the right person to speak with regarding this?


Philadelphia, Pennsylvania

1 Updates & Rebuttals


Can't cancel Compuserve

#2Consumer Comment

Fri, June 11, 2004

I finally had to report my credit card lost to stop Compuserve from billing me every month. The credit card company said they couldn't stop the charge because I had authorized it and Compuserve wouldn't stop the charge. They quit billing me once the credit card wasn't valid. :-)

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