Abraheim A.
Miami,#2UPDATE Employee
Tue, April 14, 2009
We apologize for the inconvenience, CompUSA is under a new owner ship, and when you placed your order it was under a whole different system and company. TAPS is not part of CompUSA nor do we handle anything directly with them especially now that compUSA is under new owner ship. There is very little to no control over how their company handles their processing methods. This order was placed before CompUSA was bought by Systemax and therefore it was placed in their old system. Unfortunately, we here at Customer Service have limited access to the old system. For this issue, you will have to contact the team that is still dealing with the warranty issues pertaining to the old CompUSA system at their email: [email protected] or call the TAP service team at the following numbers: Platinum/Premium Tech Plans: 800.827.0975, available 24/7 International Service Plans (laptops only): 011.972.919.7591, available 24/7 Puerto Rico Customers (all plans): 866.394.2815, available Monday-Saturday, 9 a.m. to 9 p.m., Eastern. Sincerely, Abraheim A. Customer Service Dept. CompUSA.com