- Report: #998473
Complaint Review: Compusa - Port Washington New York
Reported By:
Jennifer -
Fort Lauderdale, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Compusa
11 Harbor Park Drive Port Washington, 11050 New York, United States of America
Phone:
516-608-7000
Web:
www.systemax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Compusa Systemax warranty not honored, never buy from Compusa or Tiger Direct! Port Washington, New York
I purchased a 2 year warranty from Compusa in 2011 for $317 and now am having a problem with the computer. I called to make a claim and get the computer fixed (I'm within the warranty period). Compusa is now Tiger Direct. They told me that another company is handling the warranties and I need to contact them. I did and they said they only took over in late 2011 so I had to call a different company about it - Systemax, parent company of Tiger Direct.
Despite having the warranty invoice and purchase receipt in front of me, they claimed they had no record of me. I emailed them copies of the documents and have been completely blown off. Meanwhile, broken computer and warranty expiring in 3 wks. Total scam! I told myself I'd never go back to compusa when I purchased a computer there in the late 90s but I did...big mistake. Steer clear of all Systemax owned companies!
Despite having the warranty invoice and purchase receipt in front of me, they claimed they had no record of me. I emailed them copies of the documents and have been completely blown off. Meanwhile, broken computer and warranty expiring in 3 wks. Total scam! I told myself I'd never go back to compusa when I purchased a computer there in the late 90s but I did...big mistake. Steer clear of all Systemax owned companies!
1 Updates & Rebuttals
Tiger direct pat
Miami,Florida,
U.S.A.
Dear Customer
#2UPDATE Employee
Fri, January 18, 2013
We do apologize for the inconvenience; so that we may
provide you with assistance pertaining to your issue please contact us at [email protected] with your
order details. Once again we do apologize for the inconvenience in the matter
and hope this incident will not change your opinion of our company.
