• Report:  #998473

Complaint Review: Compusa - Port Washington New York

Reported By:
Jennifer - Fort Lauderdale, Florida, United States of America

11 Harbor Park Drive Port Washington, 11050 New York, United States of America
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I purchased a 2 year warranty from Compusa in 2011 for $317 and now am having a problem with the computer. I called to make a claim and get the computer fixed (I'm within the warranty period). Compusa is now Tiger Direct. They told me that another company is handling the warranties and I need to contact them. I did and they said they only took over in late 2011 so I had to call a different company about it - Systemax, parent company of Tiger Direct.

Despite having the warranty invoice and purchase receipt in front of me, they claimed they had no record of me. I emailed them copies of the documents and have been completely blown off. Meanwhile, broken computer and warranty expiring in 3 wks. Total scam! I told myself I'd never go back to compusa when I purchased a computer there in the late 90s but I did...big mistake. Steer clear of all Systemax owned companies!

1 Updates & Rebuttals

Tiger direct pat

Dear Customer

#2UPDATE Employee

Fri, January 18, 2013

We do apologize for the inconvenience; so that we may
provide you with assistance pertaining to your issue please contact us at [email protected]  with your
order details. Once again we do apologize for the inconvenience in the matter
and hope this incident will not change your opinion of our company.

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