Tiger direct patMiami,
Thu, September 06, 2012
We sincerely do apologize for the inconvenience in the matter however please be advised that our retail locations do not provide accidental warranty coverage for laptops purchased under $500 and there is also signage on all our stores to clearly indicate the available Extended Warranty types we sell. Furthermore the sales receipt for the entire purchases list any purchased warranty as either a Depot Repair or Accidental.
From the details you have provided within your current posting it appears that a depot warranty has been issued on the laptop you have purchased. In order to better assist you with your claim we ask that you please contact us directly at customer[email protected] so we can better assist you.