• Report:  #935838

Complaint Review: CompUsa - Dover Delaware

Reported By:
Compusa_ripoff - Burkburnett, Texas, United States of America
Sat, September 01, 2012

1350 North Dupont Highway Dover, 19901 Delaware, United States of America
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I purchased an Acer Laptop from CompUsa in Dover, De two years ago. When purchasing my laptop I inquired about an extended warranty, the sales associate sold me an extended warranty and promised that the extended warranty would cover absolutely "ANY" damage that may occur with the laptop whether it be a manufactures defect or physical damage.

A couple of months ago I turned on my laptop and when it loaded up there was a diagnal line accross the screen and the bottom part of the diagnal line was completely black and the upper portion of the line it looked like the regular screen with some horizontal lines going across. I contacted the warranty company and sent my laptop to their repair company. The repair company diagnosed my laptop screen as having accidental damage and the warranty company refuses to pay for the screen replacement because they say that the warranty the CompUsa sales associate sold me does not cover that type of damage or repair.

Let start off by saying that I DID NOT cause any physical damage to my laptop and secondly I am extremely dissappointed that the sales associate sold me a faultly warranty and completely misinformed me! Now the repair company wants me to pay $85 just to ship it back to me without repair or $300 to repair it and ship it back to me. I don't feel that I should have to pay for anything since I purchased a $200 warranty from CompUsa with the sales associate promising me that it would cover everything and anything that could possibly happen to my laptop. Had the associate given me the correct information I would have purchased the correct warranty.

I am extremely disappointment and now have not had my laptop for two months in dealing with the repair company, the Dover, Delaware store manager, and the warranty company, and noone seems to wants to correct this issue. I am appalled by this whole situation and CompUsa should train their associates to provide the constomer with correct information and stand by their word and product. I don't feel I should have to pay for the repair or the shipping fee due to CompUsa negligence!

1 Updates & Rebuttals

Tiger direct pat

Please provide us with more information in order to assist you

#2UPDATE Employee

Thu, September 06, 2012

We sincerely do apologize for the inconvenience in the matter however please be advised that our  retail locations do not provide accidental warranty coverage for laptops purchased under $500 and  there is also signage on all our stores to clearly indicate the available Extended Warranty types  we sell.  Furthermore the sales receipt for the entire purchases list any purchased warranty as either a Depot Repair or Accidental. 
From the details you have provided within your current posting it appears that a depot warranty has  been issued on the laptop you have purchased. In order to better assist you with your claim we ask  that you please contact us directly at customer[email protected] so we can better assist  you.

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