• Report:  #926035

Complaint Review: CompUSA.com - Internet

Reported By:
Lynne - Idaho Falls, Idaho, United States of America

Internet, United States of America
Tell us has your experience with this business or person been good? What's this?
8/1/12 someone breeched GE Money Bank security and frauduently charged $495.65.  This was reported 8/2.  8/9 said company faxed a refund form to your fraud department.  Still no money.  What gives?  You are extremely prompt to withdraw funds, but extremely slow to correct frauds.  This money should not have "charged" because according to the company, it was "approval" not a purchase.  What gives?

Next, the same person charged $221.? on 8/1 at approximately 3:30 a.m. to Kitbag.  I was told to "contact them".  You don't have a number and I couldn't find any listing in Middleton, MA only in England and Australia.  On 8/2 customer service told me the security number didn't match.  8/9 who knows how or why customer service said the numbers matched.

Finally, 8/1 the same person tried to charge about $115 to Justice Brothers.  They told me it was a "Scott Reeves".  They attempted to get this charge approved twice, but it couldn't be approved, so they cancelled.  Why hasn't this money been put back into my account. 
We're now approaching two weeks that I've been out approximately $800.00. 

When this is cleared up, every time I get a direct deposit (twice per month) I'm taking all the money out except $100 for incidental purchases.

1 Updates & Rebuttals

Tiger direct pat

Please contact our staff

#2UPDATE Employee

Tue, August 21, 2012

We do apologize for the inconvenience, so that we may provide you with assistance pertaining to your issue please contact us at [email protected] with your order details. Once  again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.

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