Avoid this company at all costs. They are impossible to deal with. They don't have professional plumbers, electricians, and repair people to handle the claim. I just filed a complaint with the NY Attorney Generals' office and filing with Florida AG also.
I would suggest you visit the ConsumersAdvocate site and read the complaints. They sell a bill of goods and over promise and under deliver. My advice is AVOID, AVOID, AVOID. You will have nothing but aggravation.