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  • Report:  #1524479

Complaint Review: Columbia Gorge Toyota - the dalles or

Reported By:
Jefg - 97058, OR, United States
Submitted:
Updated:

Columbia Gorge Toyota
1900 W 6th st the dalles, 97058 or, United States
Phone:
541-296-2271
Web:
https://www.columbiagorgetoyota.com/
Categories:
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Report Attachments
loaner car guarantee with original warranty
email guaranteeing warranty extension

My 2010 Toyota Prius is under warranty. The dealership has confirmed it is a warranty repair but denies the loaner car under the transportation assistance policy. My new car warranty guarantees a free rental car until my car is fixed.

The hybrid inverter assembly covered by the new vehicle limited warranty was extended for 15 years. This is outlined in the Toyota warranty policy bulletin (ZE3), The manager email and warranty enhancement notification sent out to the customers. It is very clear it's an extension of the new vehicle limited warranty. Not a different warranty.

In the email about the warranty enhancement program it also mentions that the warranty enhancement is subject to the same terms and conditions set forth in the Owners Warranty and Maintenance Guide. This guarantees a loaner car.

Columbia gorge Toyota denied the warranty repair until I brought the service bulletin. Now they are denying that I am entitled to a loaner car. I have spoken to three different service managers and the acting assistant manager. They all deny the loaner car. It is very clear in the warranty. Make sure you mind your P's and qs with this company.



1 Updates & Rebuttals

Karl

Highlands Ranch,
Colorado,
United States
SLUDGE POEM

#2Consumer Comment

Fri, February 10, 2023

Is only available at this site. Just type in 269840 and it is posted in Ripoff Report #269840.

Thank you for sharing your Ripoff Report with everyone. Feel free to email copies of your Ripoff Report to your Attorney General and to all of your Local TV News Stations. Put it to the attention of “Investigative Reporter”. Maybe someone will contact you and do a story on TV to alert others who might have the same problem.

Good luck to you!

*****URGENT GOVERNMENT ALERT: All Americans are strongly urged to type in 472051 at this site and read Ripoff Report #472051 and all of the consumer comments for extremely important information now!!!

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