- Report: #1516134
Complaint Review: CoAmerica-Direct Express Debit Card - Antonio TX
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Author Confirmed
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CoAmerica-Direct Express Debit Card
Antonio, TX, United States
Phone:
(888)741-1115
Web:
https://www.usdirectexpress.com/
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Business Rating:
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CoAmerica-Direct Express Debit Card They never gave me a provisional credit and denied my fraud claim Antonio TX
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On December 5th I went to an ATM to withdraw cash and the machine kept giving me a message that i did not have enough funds. So I called the number on my Direct Express card and that's when I became aware of someone withdrawing cash totaling $1012 on December 3rd. 2 withdraws of $506. When I got home I went online and I could see that this fraudster had withdrawn from an ATM in North Hollywood. Just 7 minutes after I had used my card at a liquor store 30 miles from that location. There is no way I could get to a location that is 30 miles away in 7 min.
I reported the incident right away by calling Direct Express. The investigators with Direct Express drug their feet. I never got a provisional credit. A representative tried to help me by requesting a hardship provisional credit and that was declined. The investigation went on for almost 60 days and they never sent me anything in the mail with their decision. They just closed the case and noted not fraud.
All the reps I spoke to at Direct Express agreed with me and said it was obvious fraud and 2 of them sent an appeal and both times it was denied. I am not giving up on this. I did not do those withdraws. I just need some assistance as to what to do next. I am behind on bills and may lose my house. Please help.
My husband had passed away just a few months prior to this happening to me. I lost his income. I was collecting unemployment but that came to an end the day before my husband passed away. My only income is my daughters survivors benefits. I am still having a very diffucult time accepting that my husband is gone and this isn't helping me and my daughter.
Best Regards,
