- Report: #1516393
Complaint Review: Citibank - New York New York
Reported By:
Anthony Raymond -
Baltimore, MD, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Citibank
399 Park Avenue New York, 10022 New York, United States
Phone:
800-374-9700
Web:
citicards.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Citibank Citi They lied and supported counterfeiting New York New York
BEWARE OF CITIBANK. THEY HAVE LIED TO ME, AND REFUSED TO CONTACT PAYPAL. THEIR ACTIONS ASSURED THAT I WOULD BE CHEATED BY A COUNTERFEITER! USE ANOTHER BANK THAT WILL PROVIDE SERVICE, AND WILL NOT CHEAT YOU! In December I purchased a coin from Singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both Paypal and Citibank.
Paypal asked me to provide to them proof of the coin being returned, as well as a copy of the postal receipt. They said they would reimburse me up to $100 for my cost to return the coin. I did so. They initially said I was refunded the $594.09 for the coin and $67.30 for the return postage. Then they informed me that since I complained to Citi, my complaint would be addressed by them. I asked what I should do. They said to cancel my complaint with Citi. I did so. I waited a few days and called them. They told me that since Citi had never informed them about any cancellation, Paypal was prohibited from addressing my complaint. I again called Citi. Citi told me that someone would contact Paypal. Citibank lied.
I waited another week and called Paypal. They said I should make another complaint with Citi. I did so. Initially Citi provided a refund of $594.09. I was told that my refund is listed as a permanent refund. Once again I was lied to by Citi. Permanent is supposed to be forever, not two weeks. Two weeks later, I received an email stating that since I canceled my complaint there is no longer any refund.
I once again called Paypal. They told me that since this issue began they have never had any contact from Citi, and my issues are with Citi. I use a credit card for protection and convenience. This experience has not been convenient, and Citi has refused to protect me from fraud and counterfeiting.
I am a victim of fraud and counterfeiting. Hopefully my complaints and reviews will ensure that other consumers will choose a bank and credit card that will actually represent their client's interests, and not assist in fraud and theft. Tony Raymond (((REDACTED))) Baltimore, MD (((REDACTED)))
