brettsevans
Philadelphia,#2Author of original report
Wed, October 05, 2011
Nice try, Circuit City, but get the facts straight. You stated that the television which I "requested" to be substituted was over $1000 under your cost price. This is completely wrong and typical of companies that try bait and switch techniques. If you read my review you would have seen that I did not "request" a substituted television ... it was OFFERED to me and then subsequently taken back as soon as I went to place the order.
You should definitely go back and "review your records to ensure that your calls were handled
professionally and efficiently" because then you would have seen and heard that every word I stated in my first complaint was 100% true. Go dig up the tapes and listen. I urge you to and then report back to here. In fact, I give you full permission to write out word for word the dialogue of all of my conversations (with John and the other "managers"). But you won't ... because you're liars and cowards.
Stop trying to make me sound like the bad guy here.
To repeat, I did not "request" a TV. A TV was OFFERED to me at a price, I accepted the deal and then the deal got yanked out from under me like a rug. Then, I was told I could buy another TV at almost 2x the cost. Like I said, bait and switch.
You can save your "free shipping" offer for someone else because after you tried to scam me I went out and purchased over $4000 worth of equipment from a more reputable dealer who knows the meaning of customer service. Like I said, none of my family, friends or business associates will EVER deal with your company thanks to this instance.
Ernie E.
MIAMI,#3UPDATE Employee
Wed, October 05, 2011
Dear Customer,
I am terribly sorry to hear about your negative experience with our company. I have looked into your case and unfortunately the television that you requested to be substituted was over $1000 under our cost price and we were unable to fulfill this offer.
We're sorry about any inconvenience this may have caused you and we will review our records to ensure that your calls were handled professionally and efficiently. We would be more than happy to work with you on getting a better deal on any TV we currently sell on our website with free shipping, please contact us back if you would like to take advantage of this offer.
Best Regards.