- Report: #563773
Complaint Review: Circuit City - Circuitcity.com - Miami Florida
Reported By:
Alan -
Danville, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Circuit City - Circuitcity.com
7795 W Flagler Street, Miami, Florida 33144 Miami, 33144 Florida, United States of America
Phone:
Web:
www.circuitcity.com
Categories:
Business Rating:
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Circuit City - Circuitcity.com Abraheim.Al-Mudhi I placed an order on 12/23/09. As of 2/1/10 neither Circuit City nor the delivery company has any idea where my TV is, although they were able to deliver the Blu Ray DVD player and home theater system Miami, Florida
I placed an order at CircuitCity.com on 12/23/09 (order number W9253002). As of 2/2/10 neither CircuitCity.com nor the delivery company has any idea of where my TV is; although they were able to deliver the Blu Ray DVD player and home theater system I ordered at the same time as part of a bundle offer. They don't seem to care and don't even want to try and find where the TV, all of which makes me think this was a con to begin with.
4 Updates & Rebuttals
Abraheim a.
miami,Florida,
U.S.A.
We apologize for the delay
#2UPDATE Employee
Thu, March 25, 2010
We apologize for the inconvenience,
Your order was shipped and we handed the correct items to the trucking company to make the delivery of these products to you safely in a timely manner. Some where there may possibly been a mix up through the trucking company and you item was delayed/mis-routed. We have refunded you in full for the TV , and issued courier pickups to come and pickup the Bluray and Hometheatre system so they may be refunded in full back to warehouse.
Please let us know if there is anything else we may assist you with, feel free to contact me directly at :
800-955-1888 EXT 5384
Thank you
Alan
United States of Americabait and switch
#3Author of original report
Mon, March 22, 2010
there was no refused delivery - it was clearly an attempted case of bait and switch of behalf of CircuitCity. I ordered a Sony XBR9 tv and the delivery company initially advised me the Sony tv I ordered was delivered to someone else. When I called them several weeks later to get an update they still had no idea where my tv was. After I filed a complaint against with the BBB in Florida, I suddenly received a call from the delivery company advising they wanted to deliver a "Samsung" tv. I told the woman at the delivery company, let's be clear, I didn't order a Samsung tv, I ordered a Sony tv. The only solution she offered at that point was to return the tv - clearly this was an attempt of bait and switch.
Send the delivery company to pick up the equipment - it's of no value and I will strongly recommend to everyone I know they never attempt to purchase anything from your company as it's nothing more than a shell to scam people.
Tiger direct pat
Miami,Florida,
U.S.A.
Refused Delivery
#4REBUTTAL Owner of company
Mon, March 22, 2010
According to the trucking company your order was separated into 2 shipments. The Blue Ray Player and the Theater system were delivered first, and then they made an appointment and attempted delivery of the TV on Feb 2nd, which was refused at your delivery address.
We're sorry if the split shipment caused any inconvenience. If you'd like to also return the items you kept, please visit our website or call me directly at 800-955-1888 X 5384.
Thanks for the opportunity to serve you.
Abraheim a.
miami,Florida,
U.S.A.
POD
#5UPDATE Employee
Fri, March 12, 2010
We apologize for the inconvenience,
As per our records, the order was delivered and signed for as per the POD from the shipping company AIT. (POD Proof of delivery form) we will look into this matter further please allow 3 business days for follow up.
Thank you
