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  • Report:  #1523668

Complaint Review: Chrysler Dodge Jeep Ram of Englewood Cliffs - Englewood Cliffs New Jersey

Reported By:
Osiris Crispin - Englewood Cliffs, NJ, United States
Submitted:
Updated:

Chrysler Dodge Jeep Ram of Englewood Cliffs
100 Sylvan Ave Englewood Cliffs, 07632 New Jersey, United States
Phone:
201-431-0148
Web:
https://www.chryslerdodgejeepramofenglewoodcliffs.com
Categories:
Tell us has your experience with this business or person been good? What's this?

On June 14th 2022 I took my 2006 Chrysler 300 Hemi to Chrysler Dodge Jeep Ram of Englewood Cliffs for service. Two days later on June 16th 2022 i received a text from Service Advisor 5272 LOCHAN LATCHMAN (RAJ) telling me that based on his Master Mechanic MANNY my car needed to have 3 items replaced. 1) Fuel Level Sender Unit 2) Gas Pump 3) Gas Tank and Seals and that the fee to repair would be $2750.00 plus tax. He explained this total, reflected a 20% discount they advertised on their website. The receipt does not show i received a 20% discount. After 5 weeks on July 19th when i went to get car up from Service Advisor 5272 LOCHAN LATCHMAN (RAJ) walks me out to where my car hands me the keys without providing me with a receipt. When i requested one i was told that their receipts are sent to a different location in New Jersey and that in order to get it i would have to wait  more than ONE HOUR AND A HALF which i could not believe!!! He proceeded to tell me not to worry and that he would email it to me later. When he sent email with receipt 4 hours later after i called again to request it, i noticed that Service Advisor 5272 LOCHAN LATCHMAN (RAJ) added other services. We did not discuss any of them and i did not authorized them. The receipt he emailed me was for a total of $3,680. Receipt does not show the gas pump at all which was one of the 3 main services they needed to complete. They overcharged me and did not complete the 3 services we had agreed upon. I tried multiple times to get in contact with DOMINICK BAGLIONE (SERVICE MANAGER) and Service Advisor 5272 LOCHAN LATCHMAN (RAJ) to get my receipt and charges corrected and they simply just do not return any of my calls or messages. They were dishonest and engaging in illegal business practices by over charging customers.



2 Updates & Rebuttals

Irv

United States
Why Did You Even Go There?

#2Consumer Comment

Wed, January 04, 2023

 This was NON-WARRANTY work. Why on earth did you set yourself up for this crap? The FRAUD and DECEPTION which is RAMPANT in sales and finance is now a mainstay in the shops of the Sleazy American Car Business! Find and use a good independent shop where you will find much better customer service, no price gouging, less FRAUD and DECEPTION as well as REAL MECHANICS and not just parts changers. You don't need this trash in your life. The SLEAZY CAR BUSINESS is choking on the stench of its own deception.


coast

United States
Obvious Questions

#3Consumer Comment

Wed, January 04, 2023

Why didn't you complain about the provided service and cost discrepancy at the time of payment? Why didn't you request a receipt at the time of payment instead of later when you were retrieving your car?

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