- Report: #1045192
Complaint Review: Choice Hotels / Days Inn - Jonesboro Arkansas
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Author Confirmed
Why?
Choice Hotels / Days Inn
2904 Phillips Dr Jonesboro, Arkansas, United States of America
Phone:
870-972-8686
Web:
http://www.daysinn.com/hotels/arkansas/jonesboro/days-inn-jonesboro-ar/hotel-overview
Categories:
Business Rating:
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Choice Hotels / Days Inn Will never stay at a Choice Hotels again. Hotel mgr lied about charges and I did not receive my refund / dirty musty old room. Called the complaint number several times and wrote an email but never re Jonesboro, Arkansas
Made reservations for a 2 night stay. Arrived after the night audit - 4am Sat. and was told they cancelled my reservation but would gladly give us a reservation for 1 night (Sat - Sun). When I went to check out on Sun I was charged for 2 nights. Hotel clerk called the Mgr and the Mgr said they would refund my debit card for 1 night later in the day. Returned back to the hotel 3 times. On the last visit I was told that I would not get a refund.
I called the compliant line and was then told that I would get a refund back. I was told that I would get a call back the next day and would be refunded the 1 night stay. I did not receive a call back. I called back to the complaint line to be told that I would not get my refund. I called on 3 more occasions being told that someone would return my call. No return call. I then emailed choice hotels with my complaint but have not received a response back. Choice Hotels lies.......
The hotel was old, dirty and had a musty smell. I also did not receive my rewards points from a previous stay at a Days Inn (Dulles Airport Virginia) where I had another unresolved complaint. I will never stay at another Choice Hotel.
I called the compliant line and was then told that I would get a refund back. I was told that I would get a call back the next day and would be refunded the 1 night stay. I did not receive a call back. I called back to the complaint line to be told that I would not get my refund. I called on 3 more occasions being told that someone would return my call. No return call. I then emailed choice hotels with my complaint but have not received a response back. Choice Hotels lies.......
The hotel was old, dirty and had a musty smell. I also did not receive my rewards points from a previous stay at a Days Inn (Dulles Airport Virginia) where I had another unresolved complaint. I will never stay at another Choice Hotel.
1 Updates & Rebuttals
K
Thornburg,Virginia,
Update: Econo Lodge Hotel not Days Inn
#2Author of original report
Tue, April 23, 2013
Apologies: The Choice Hotel was the Econo Lodge, not Days Inn
