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  • Report:  #1512147

Complaint Review: choice home warranty - Edison New Jersey

Reported By:
michael - ORLANDO, FL, United States
Submitted:
Updated:

choice home warranty
2147 Route 27 South 4th Floor Edison, NJ Edison, 08817 New Jersey, United States
Phone:
8008162688
Web:
www.choicehomewarranty.com
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Wednesday September 22nd, 2021 Claim 134651661 7253 White Trillium Cir Orlando FL 32818-1283 Dear Michael and Betty Carroll, This letter is in reference to your Microwave claim. We have carefully reviewed the details of the claim and a coverage determination has been reached. During the coverage period, our sole responsibility will be to arrange for a qualified service contractor to repair or replace, at our expense, the systems and components mentioned as "Included" in accordance with the terms and conditions of your contract so long as such systems and components: Are located inside the confines of the main foundation of the home or attached or detached garage (with the exception of the exterior pool/spa, well pump, septic tank pumping and air conditioner);and Become inoperative due to normal wear and tear; and Are in place and in proper working order on the effective date of this home warranty contract.

This Contract provides coverage for unknown/undetectable pre-existing conditions so long as the malfunction could not, or would not, have been detected by a visual inspection or simple mechanical test. Your claim was submitted on 09/20/21 and was assigned to BEN F LOGAN & SON APPLIANCE on 09/21/21. On 09/22/21 the technician submitted details pertaining to your system failure. It has been determined that the outer panel of the door broke off, resulting in the need to replace the door assembly. This is not a failure that occurs under normal wear and tear conditions.

Please refer to your terms and conditions section A number 2; which require systems become inoperative due to normal wear and tear. Your policy provides coverage for failures that are the result of normal wear and tear. Failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage. Appeal Rights You may request a review of this claim in writing by visiting https://www.choicehomewarranty.com/cads/claimreview.php?ccid=AgTurW7SM870-dwzDoYuSjoYaMdQhweK4atJ1S7Uo90 .

The request for review must be sent within 7 days of receipt of this letter and state the reasons why you feel your claim should have been approved. Nothing contained in this letter should be construed as a waiver of any rights or defenses under the policy. This determination has been made in good faith and without prejudice under the terms and conditions of the contract, whether or not specifically mentioned herein.

Thank you for choosing Choice Home Warranty to be part of protecting your home from unexpected covered repairs. Sincerely, Team CHW * Please log in to the account center to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties. Claim Determination #1346516612 Yahoo / Inbox CHOICE Warranty Wednesday September 22nd, 2021 Claim 134651661 7253 White Trillium Cir Orlando FL 32818-1283 Dear Michael and Betty Carroll, This letter is in reference to your Microwave claim. We have carefully reviewed the details of the claim and a coverage determination has been reached.

During the coverage period, our sole responsibility will be to arrange for a qualified service contractor to repair or replace, at our expense, the systems and components mentioned as "Included" in accordance with the terms and conditi Wed, Sep 22 at 4:14 PM Michael Carroll To: CHOICE Warranty Wed, Sep 22 at 5:08 PM After both getting my repair request( Claim 134651661) turned down and talking to your rep, it is very clear to me and my wife that your company cherry picks submitted requests by your customers.

Your decisions to service or not service an order is possibly made by unqualified bean counters with no experience when to the particulars of some repair requests. This is bureaucratical bullshit and an unexpectable company practice. This microwave was in proper working order when bought this "AND" your warranty. If anything, choice failed to inspect the appliances prior to excepting the funds used to start this warranty program. Plastic pieces from the microwave's door are falling out and without "ANY" pictures to attempt to justify you're decision, choice home warranty turns down the repair request. But you don't have a problem excepting the money this company is receiving from my account.

This is not right and you as*holes know it. Now I see why Choice home warranty have so many complaints (315 and county) This company don't keep it's word. I've a few friends and relatives that had problems with other home warranty companies that told me if they take care of you like you say they do we'll sign up with choice too, but now I'll be telling them all to stay as far away from this company as possible. If any of them get a call from choice home warranty tell them to f**k off and hang their phone up. Michael J, Carroll Sr. Homeowner Hide original message On Wednesday, September 22, 2021, 04:14:39 PM 



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