- Report: #374620
Complaint Review: Cellular One - Dobson Cellular / Warranty Department - Overland Park, KS 66223 Kansas
-
Author Confirmed
Why?
Cellular One - Dobson Cellular / Warranty Department
6864 W. 153rd Street Overland Park, KS 66223, 66223 Kansas, U.S.A.
Phone:
800-470-5128
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellular One - Dobson Cellular / Warranty DepartmentCellular One - Dobson Cellular / Warranty Department 10 months waiting for a warranty replacement for an HP IPAQ hw6945 handheld PC - and still waiting Overland Park, KS 66223 Kansas
On 1/25/2008 I sent in my "HP IPAQ hw6945" handheld PC for warranty repair. On 3/29/2008 I received a replacement unit which was even more defective then my original, and mailed it right back to Cellular One's Warranty department. They received it according to their own records on 4/4/2008. Somehow the unit did not get forwarded to HP until 5/29/2008!
Since then the unit disappeared in kind of a Bermuda Triangle. Nobody at Cellular One seems to care. Repeated phone calls yield no results. I always get told that they would "elevate" the case and a supervisor would contact me. Only once did I receive a call back from a supervisor (?), just to tell me that I am just to damned impacient!!!! After about 8 months being deprived of my phone, I am impacient!!! Since then I have called repeatedly with the same effect - nothing is being done!
After I filed a complaint with the FCC, AT&T has made some substantial compensation to my account in consideration of me not being able to use that (expensive) handheld PC/Phone, with the specific understanding that I will still receive my phone back from Cellular One.
Cellular One has since merged with AT&T.
Let me make one thing perfectly clear - Any and all compensations have been made by AT&T even though it wasn't their mess in the first place!
Cellular One's Warranty Department to this date has failed to send me a replacement phone. To this date they just don't give a d**n!
Sam xxxxxx
Fort Mohave, Arizona
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Since then the unit disappeared in kind of a Bermuda Triangle. Nobody at Cellular One seems to care. Repeated phone calls yield no results. I always get told that they would "elevate" the case and a supervisor would contact me. Only once did I receive a call back from a supervisor (?), just to tell me that I am just to damned impacient!!!! After about 8 months being deprived of my phone, I am impacient!!! Since then I have called repeatedly with the same effect - nothing is being done!
After I filed a complaint with the FCC, AT&T has made some substantial compensation to my account in consideration of me not being able to use that (expensive) handheld PC/Phone, with the specific understanding that I will still receive my phone back from Cellular One.
Cellular One has since merged with AT&T.
Let me make one thing perfectly clear - Any and all compensations have been made by AT&T even though it wasn't their mess in the first place!
Cellular One's Warranty Department to this date has failed to send me a replacement phone. To this date they just don't give a d**n!
Sam xxxxxx
Fort Mohave, Arizona
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Sam Hawkins
Fort Mohave,Arizona,
U.S.A.
Cellular One - Dobson Cellular / Warranty DepartmentCellular One - Dobson Cellular / Warranty Department
#2Author of original report
Thu, February 26, 2009
I am still waiting! Meanwhile they lost the phone and/or claim they never got it!
