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  • Report:  #1520353

Complaint Review: Carchex - Cockysville Maryland

Reported By:
Shelbyll - Schertz, United States
Submitted:
Updated:

Carchex
118 Shawan Road # 210 Cockysville, 21030 Maryland, United States
Phone:
(410) 576-6550
Web:
www.carchex.com
Tell us has your experience with this business or person been good? What's this?

On June 21, 2022 I purchased a auto warranty from Carchex. There was a 30 day and 500 mile wait before I claim could be filled. I found the clean that was denied due to a manufacturer service bulletin. The bulletin involves an evaporator core which can cause air conditioning to malfunction.

I contacted the manufacturer and based on my VIN, my vehicle wasn't affected by this service bulletin. I contacted Carchex/American Auto Shield with his information and they requested a years worth of maintenance. I probably provided that information and I called more than 10 times to get feedback.

No one is contacting me and as far as I know, my claim is still denied. I explain even the contract is worded upgraded parts, the manufacture is a subject matter expert and they say my car is not affected by the bulletin.

I sent an email to higher authority in Carchex about This matter and no return contact to date. Since making the claim, I've driven four weeks without AC in 100° heat. I've spoken with several people within that organization most were rude. This is my complaint and I am not done with Carchex/American Auto



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