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  • Report:  #1493661

Complaint Review: Budget Truck Rental - Denver CO

Reported By:
Sharon - Henderson, United States
Submitted:
Updated:

Budget Truck Rental
3901 Quebec St Denver, 80207 CO, United States
Phone:
303-322-3212
Web:
www.Budget.com
Categories:
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I rented a truck from Budget Rental in Denver, CO on Quebec St. DO NOT RENT FROM THIS DEALER.  I picked up the truck,  and truck was driving funny.  Truck was dirty but the clerk said they do not wash the trucks when they come in.  the check engine light came on in the truck.  I took the truck back.  The clerk at the dealer said he had a seminar to get to and could not help me. 

He said if I need anything to call roadside.  He would not exchange the truck.  We were afraid so we stayed in a hotel that night.  Headed home to Las Vegas.  The truck would not hardly pull the car we were towing.  the engine was making a bad sound.  Ok so we get to Utah, the brakes on the truck are rubbing.  I make it to Cedar City Nevada.  The brakes are rubbing and I can hear metal to metal.  I call roadside.  They tell me to pull over and wait. 

Its trucks going by at 120 miles per hour so I didnt want to be on the side of the road and get hit by a truck.  Im doing 10 mph because the brakes just happen to go out (the master booster).  i get to a hotel.  Then Budget still will not bring me another truck.  They insisted I take the car off the tow dolly and drive it home when I told them I didn't want to because the car needed tires checked.  They tow the truck and the car to the mechanic to get it fixed. 

They wanted me to wait at the mechanic for the truck to be fixed.  I had already missed one day of work with this.  I had to get my daughter to come get me from 45 minutes away and drive me an hour to get a rent a car (no rent a car companies in Mesquite, NV), then drive home 2 hours in the rent a car.  I had to be to work and could not pick up the truck which still had the car on the tow dolly and all of my daughters things from moving in the truck.  i had to be to work. 

I could not stay another day and wait for the truck to be fixed. I went to work, so I had to rent a car.  The truck was ready Friday, I had to work and took the rent a car back on Saturday and went to pick up the truck.  The truck still did not drive like it should so I drove at 20 mph to get 100 miles to home.  In the end, Budget will not refund any of my mone.  They say it was my choice to rent a car and it was my choice to drive the truck.  This trip end up costing $1500.  At first they offered me $50 for my inconvenience, told them its not acceptable, and then $330 for a hotel and 30% of the truck rental (we spent $280 on hotels for 2 nights). 

They told me they dont refund rent a cars because it was my choice to rent one (to get back to work).  I told them $330 is not acceptable.  So now I have filed a complaint with the BBB.  I am getting emails from them as if they are in high school, basically blaming all this on me. I contacted the dealer on Facebook to let him know what happend.  He never acknowledged anything, told me to contact Budget Truck while on FB messenger.  He then blocked me on messenger.  Good thing is I was able to copy his messages he sent me.



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