- Report: #997210
Complaint Review: Budget Rent a Car - Las Vegas Nevada
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Author Confirmed
Why?
Budget Rent a Car
5757 Wayne Newton Boulevard Las Vegas, NV 89119 Las Vegas, 89119 Nevada, United States of America
Phone:
702-736-1212
Web:
budget.com
Categories:
Business Rating:
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Budget Rent a Car Sleazy charges, even crappier service! Las Vegas, Nevada
Thought I would save a few bucks and rented a car from Budget, instead of my usual rental company, for a recent trip to Vegas. What a mistake! First they gave me the wrong car. You don't find this out until you are exiting the garage and then the guy at the gate tells me I have to go back to the rental office and get them to straighten it out. Back at the rental office the staff didn't much care that I was in a hurry or that they had made a mistake. I waited over 15 more minutes while they straightened out their mistake. Not a "sorry for the mistake"... nor a "sorry about the delay"... nothing! When I finally received another car (which by the way had a very dirty interior!) they neglected to ask me for the keys back from the original car and as I was in an even bigger hurry I inadvertently took them with me. When I returned the car at the end of my trip I left both sets of keys in the car. My bill however was about double what the contract price was. So, I went to the counter to try and get the charge changed but the unhelpful clerk was simply intent on wasting my time - knowing that my flight was leaving soon and I'd have to give up. The clerk was most unhelpful and disappeared in the back for 10 minutes to "speak to a manager". Despite my pleas to get it resolved I ended up having to leave to catch my flight. I'm now awaiting a full credit and an apology from the company. From the other reports about Budget ripping off customers and my own experience I'm certainly not happy with this company!
