Complaint Review: Budget Rent a Car - Nationwide

Above is the email from Priceline stating that your company budget made

an error and took advantage and used predatory means.  That is how I see

it and if you don't do the right thing I have all the time in the world

to involve as many people as possible including the media on this

matter.  I have witnesses and do not like being cheated.

You do what you are going to do.  As for me this is how I see it.  When

I came up to your company to do business with your staff member he was

involved in a conversation to the side with a young woman.  They were

laughing, etc. and she was asking him if he wanted anything to eat and

that kind of interaction.  He kept talking to her and gave me half of

his attention.  I told him that I had booked with priceline and could he

look up the account as I had paid 77,00 for insurance and he said that

he saw it and yes he could find it.  He was still carrying on with this

young lady as she was quite interested in him. 

So then he tells me it

is going to be 470.00 and I am like, wait a minute I booked this through

priceline and I just used your company a couple of weeks back and it

came to 266.00 for ten days through priceline.  He gave me a scenario

where he had gone through the same thing and he paid about the same for

ten days and then when he booked a short time later for four days it

cost the same as ten days.  So then I am upset and made a trip to the

airport and I am like this does not sound right but I have loads of

people coming for my dad's funeral and I have to have a car.  I booked

the lowest end vehicle which was a dodge dart.  Then he said do I want

the insurance and I said that I had already paid for insurance with

priceline and he said it wasn't the same and it wouldn't cover the car

and I am like wait a minute I just used this website two weeks ago and I

used the same insurance. 

So he tells me that I need additional coverage

that I am not covered and I asked him how much was this additional

coverage.  He said 30.00 and I said 30.00 total cost and he said yes and

I said are you sure I'm not covered and by this time he is eyeing the

clerk beside him like this lady is being such a jerk.  I said ok for

30.00 I can afford that and I said but I will tell you that I am going

to the corporate office and if I wasn't in a jam where people are

pouring in for my dad's funeral I would not even rent a car from you.

So then the car I get is flashing PSI lights the whole time and I do not

have time at all to deal with this car. 

I am in a strange city and I do

not know where to go and there is no time to call the company.  So for a

week I am asking everyone I am escorting is this safe?  So then I get

back there and this guy gives me a readout and I am like what? How can

this be 660.00.   There must be some mistake....Oh no, there was no

mistake the 30.00 was per day and they didn't even put the priceline so

I am like stuck with this huge bill.  So you do what you think is right

but I am going to follow this up and I will make a formal complaint and

open a case with the attorney general.   

I will never book a car through

Budget as from the 2nd rental the incompetence has been quite blatant.

I have all the correspondence and email after email and if you think you

can brush this under the rug you are mistaken.  I will also go to the

BBB and follow up with other complaints because you made my life that

difficult.  So you keep me posted and I will do what I am going to do.

Lisa PearceAbove is the email from Priceline stating that your company budget made

an error and took advantage and used predatory means.  That is how I see

it and if you don't do the right thing I have all the time in the world

to involve as many people as possible including the media on this

matter.  I have witnesses and do not like being cheated.

You do what you are going to do.  As for me this is how I see it.  When

I came up to your company to do business with your staff member he was

involved in a conversation to the side with a young woman.  They were

laughing, etc. and she was asking him if he wanted anything to eat and

that kind of interaction.  He kept talking to her and gave me half of

his attention.  I told him that I had booked with priceline and could he

look up the account as I had paid 77,00 for insurance and he said that

he saw it and yes he could find it. 

He was still carrying on with this

young lady as she was quite interested in him.  So then he tells me it

is going to be 470.00 and I am like, wait a minute I booked this through

priceline and I just used your company a couple of weeks back and it

came to 266.00 for ten days through priceline.  He gave me a scenario

where he had gone through the same thing and he paid about the same for

ten days and then when he booked a short time later for four days it

cost the same as ten days.  So then I am upset and made a trip to the

airport and I am like this does not sound right but I have loads of

people coming for my dad's funeral and I have to have a car.  I booked

the lowest end vehicle which was a dodge dart. 

Then he said do I want

the insurance and I said that I had already paid for insurance with

priceline and he said it wasn't the same and it wouldn't cover the car

and I am like wait a minute I just used this website two weeks ago and I

used the same insurance.  So he tells me that I need additional coverage

that I am not covered and I asked him how much was this additional

coverage.  He said 30.00 and I said 30.00 total cost and he said yes and

I said are you sure I'm not covered and by this time he is eyeing the

clerk beside him like this lady is being such a jerk. 

I said ok for 30.00 I can afford that and I said but I will tell you that I am going

to the corporate office and if I wasn't in a jam where people are

pouring in for my dad's funeral I would not even rent a car from you.

So then the car I get is flashing PSI lights the whole time and I do not

have time at all to deal with this car.  I am in a strange city and I do

not know where to go and there is no time to call the company.  So for a

week I am asking everyone I am escorting is this safe?  So then I get

back there and this guy gives me a readout and I am like what? How can

this be 660.00.   

There must be some mistake....Oh no, there was no

mistake the 30.00 was per day and they didn't even put the priceline so

I am like stuck with this huge bill.  So you do what you think is right

but I am going to follow this up and I will make a formal complaint and

open a case with the attorney general.   I will never book a car through

Budget as from the 2nd rental the incompetence has been quite blatant.

I have all the correspondence and email after email and if you think you

can brush this under the rug you are mistaken.  I will also go to the

BBB and follow up with other complaints because you made my life that

difficult.  So you keep me posted and I will do what I am going to do.

Lisa PearceAbove is the email from Priceline stating that your company budget made

an error and took advantage and used predatory means.  That is how I see

it and if you don't do the right thing I have all the time in the world

to involve as many people as possible including the media on this

matter.  I have witnesses and do not like being cheated.

You do what you are going to do.  As for me this is how I see it.  When

I came up to your company to do business with your staff member he was

involved in a conversation to the side with a young woman.  They were

laughing, etc. and she was asking him if he wanted anything to eat and

that kind of interaction.  He kept talking to her and gave me half of

his attention.  I told him that I had booked with priceline and could he

look up the account as I had paid 77,00 for insurance and he said that

he saw it and yes he could find it.  He was still carrying on with this

young lady as she was quite interested in him.  So then he tells me it

is going to be 470.00 and I am like, wait a minute I booked this through

priceline and I just used your company a couple of weeks back and it

came to 266.00 for ten days through priceline.  He gave me a scenario

where he had gone through the same thing and he paid about the same for

ten days and then when he booked a short time later for four days it

cost the same as ten days. 

So then I am upset and made a trip to the

airport and I am like this does not sound right but I have loads of

people coming for my dad's funeral and I have to have a car.  I booked

the lowest end vehicle which was a dodge dart.  Then he said do I want

the insurance and I said that I had already paid for insurance with

priceline and he said it wasn't the same and it wouldn't cover the car

and I am like wait a minute I just used this website two weeks ago and I

used the same insurance.  So he tells me that I need additional coverage

that I am not covered and I asked him how much was this additional

coverage.  He said 30.00 and I said 30.00 total cost and he said yes and

I said are you sure I'm not covered and by this time he is eyeing the

clerk beside him like this lady is being such a jerk. 

I said ok for 30.00 I can afford that and I said but I will tell you that I am going

to the corporate office and if I wasn't in a jam where people are

pouring in for my dad's funeral I would not even rent a car from you.

So then the car I get is flashing PSI lights the whole time and I do not

have time at all to deal with this car.  I am in a strange city and I do

not know where to go and there is no time to call the company.  So for a

week I am asking everyone I am escorting is this safe?  So then I get

back there and this guy gives me a readout and I am like what? How can

this be 660.00. 

There must be some mistake....Oh no, there was no

mistake the 30.00 was per day and they didn't even put the priceline so

I am like stuck with this huge bill.  So you do what you think is right

but I am going to follow this up and I will make a formal complaint and

open a case with the attorney general.   I will never book a car through

Budget as from the 2nd rental the incompetence has been quite blatant.

I have all the correspondence and email after email and if you think you

can brush this under the rug you are mistaken.  I will also go to the

BBB and follow up with other complaints because you made my life that

difficult.  So you keep me posted and I will do what I am going to do.

Lisa Pe