- Report: #1324939
Complaint Review: Budget Rent A Car - Orlando Florida
-
Author Not Confirmed
Why?
Budget Rent A Car
MCO Orlando, 32801 Florida, USA
Phone:
1-800-352-7900
Web:
http://www.budget.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Budget Rent A Car Budget Rent-A-Car Price-gouging for gasoline Orlando Florida
Rented an economy car from Budget Renta A Car at Orlando International Airport location. Rental rate of $24.02 per day (including tax). Asked counter attendant about refueling in case I was rushed to catch return flight. She said that Budget would refill for cost of gasoline only. The local fuel rate is < $2/gal.
The car that I drove, less than 120 hours, has a combined gas mileage of 31 mpg. So, used less than 4 gallons of gasoline. I even brought the car back same day, more than 13 hours early. Brought car straight back to airport hoping in a rush to catch an earlier flight, the last for the night. Wasn't able to, but wasn't able to then take the rental car to top off for gasoline.
Budget charged $9.90 per gallon for gas! That is price-gouging plain and simple. No where in the policies (e.g., online) does it state that rate. And, morever, when I specifically asked about the Budget representative about refueling she did _NOT_ disclose that price.* One might assume they'd charge a bit more for gas (would assume no more than $1 per gallon above market rate), but $9.90 per gallon?!
*Well, she was busy texting on her smartphone while "attending" to me, so I can see where too much information would have caused inconvenience to her.
1 Updates & Rebuttals
Jim
Florida,USA
PLEASE Do This!
#2Consumer Comment
Sat, August 27, 2016
Don't play doormat on this! Go above their heads to the regional level and explain what happened. PLEASE include as much as possible in regards to this female who felt texting some nonsense, no doubt, was more important than serving a customer. Include in an email as much of a description of this female as possible so she can be identified. Once you send it off to a higher authority, send a copy to her boss. No customer needs to be treated this way. Any employee who is texting or on a personal call while with a customer DESERVES TO BE FIRED!
