i reserved a car on dec 20, 2013 to take a road trip for 7 days. I was quoted $750. When i got to the rental counter i was told a different price and that the car i reserved wasnt available, i wasn't happy i had no choice than to take the other car but told the lady in the counter i would most likely bring the car back, she said call costumer service and explain to them and they will credit your account when you bring the car back early. So i called and was reassured that i would get refunded if i brought the car back. I cancelled my trip and took the car back 3 days later because of work only to be met with another counter clerk telling me to call costumer service since he couldn't refund my money. Till this day i haven't seen any refunds and costumer service is extremely rude and useless. this company has 407 bad reviews and complaints including an ex employee speaking out about budget's scams and a you tube video exposing them. There is also a lawsuit against them at ada.org. Beware of these con artists with license to operate. run run run.