- Report: #1521718
Complaint Review: BSF Fitness - Ventura California
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Author Not Confirmed
Why?
BSF Fitness
4580 Market St Ventura, 93003 California, United States
Phone:
8059859161
Web:
Bsfgym.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
BSF Fitness Gym services and nutritional supplement sales Ventura California
Unfortunately the day has come that I’m forced to write this review. I’m sure it will be met with a snarky response - but people deserve to hear the truth. I spent $820+ on some supplements based on a really great recommendation from a relative. I purchased them; paid the cost.
I was misshipped from the company. I was missing one of the products I paid for, but it wasn’t shipped out. I notified them. They shipped out around 56-60 extra containers, it wasn’t just an oopsie.
I wanted to send them back to them - but I also needed what I had ordered and paid for. Fair? Right.
I received multiple texts to send the bulk items back. I wasn’t willing to pay upfront for the shipping and be reimbursed when I hadn’t received the original order. When I asked, “we are working on it” - ok. BAU for me, a patient customer. Well, here’s where things turn ugly.
They start messaging the relative that referred me, demanding the stuff be shipped back. I invited them to ONLY communicate with me and refrain from defamatory contact with someone who wasn’t me - To keep this professional. I have been bullied and harassed. I have been threatened.
UPS has custody of the item they confirm that over the phone. The label/tracking says delivery date pending. However, they are threatening to charge the card on file for their mistake. All while I have asked the status of the “extra” product they sent me for compensation and never heard anything. I didn’t have to return the box but I did.
I don’t want 30lbs of junk supplements rotting in my garage. I’m attaching redacted photos. Please be cautious about doing any business with these people. I have filed FTC complaints. They have been an absolute nightmare. I had to have UPS pickup the giant box from my residence Saturday.
I have four kids in car seats and I’m not sure where the box would fit in my car. I was honestly extremely nice until I was threatened. He has text my relatives to say, “tell Sarah to do the right thing” - excuse me? The right thing is fulfilling a customer order.
I was generous to return extra product. Threatening to charge me was where I draw the line. What a disrespectful way to handle business. I provided video of me leaving my house, driving to the UPS store and them retrieving the package from hold. Still, no apology. I was a paying customer of over $820? Horrible humans.
Please beware. They will treat you like garbage. I still to this day do not have any compensation for my order being delayed. They have accused me of “stealing” - and said I even signed for packages. I never did. Not my signature.
To be accused of stealing when I was a paying customer. Wow. I didn’t even ask for anything for free… All photos attached for proof.
