Complaint Review: Brian Schultz - Texas Dallas

So it has nothing to do with these gift cards you can no longer use..you admit you are going to go back and use them.

You were trying to use what is apparently an EXPIRED coupon and had what looks like a hissy-fit when they refused.

You say that they said you could, but without the details one has to wonder when/how you inquired and if you were as detail oriented in asking them if they would honor a specific coupon as you were here in your report.  Because it is very likely you were given an incorrect answer based on how you did your inquiry.

. When we spoke - you asked me "how can we fix this" - my response was have a staff meeting and improve service and the cold food.

- You originally commented about the need to "fix the problem", which based on your update was the fact they refused to honor an expired coupon. You posted NOTHING about ever receiving cold food. So when you spoke where in the world would that comment come from?

If this is truly the worst customer experience you have ever encounted, and not just another exaggeration. Then you must truly have a great life.

By the way you seem to think that the people commenting are somehow associated with this company. But that is Standard when someone posts a response that doesn't match the narrative they are trying to portray. The fact is that no one who has posted has anything to do with this company and like you are just members of the general public.

For giving you the wrong information but since you filed multiple rebuttals as if you are a "victim" don't think I will. You went to the Spring Valley/75 theater which is a complete and utter DUMP so since you do not even live in the Dallas area (you posted from New York) you just based your review on ONE locations (there are multiple locations in Dallas). 

So IF you do live in Dallas - maybe you did not do your research on locations. If not, then I side with Studio Movie Grill which is a great Theater with good food and great service. I have been to multiple locations in my area with no problems at all. This business has the right to ask you not to come back because it is THEIR business not yours. 

I was sure there must me terms hidden somewhere and that is why I said that any terms which do not allow refund by the establishment not allowing useage is unfair.

I thank you for allowing me to use them. I hope we can rebuild a relationship here - I am not a naughty guy - I am a guy who cares about the service inoccent people receive and how staff should behave.

Thanks again for your time

Your response is evidence when people read this that your sttitude is poor.

You insult people and publically humiliate them by suggesting you are putting them on the "naughty list" for expressing disastifaction? My message above is clearly true. Making my voice heard has upset you.

it shouldnt be like that Sir. This is not what a professional establishment does to clients who are unhappy. I am pleased you put everything in writing on public forum. they can all see how childish the CEO of Studio Movie Grill really is.

My complaint is two fold.

1. The managers "egoistic and argumentative" approach to my perfectly legitimate and polite request to honour a 2019 coupon which I was told I may use. She refused. I felt that was unfair. She later said that she would have allowed it however, since I threatened to complain, she decided that i effectively "get lost" and welcomed me to complain and said she couldnt "care less if I did". 

Any decent business would agree that is rude. You may not.

2. When we spoke - you asked me "how can we fix this" - my response was have a staff meeting and improve service and the cold food.

Your response was that you are THE BEST venue of them all and if I am not happy then I am to stay away. 

it didnt seem like a choice - it was an order.

You even BLOCKED my emails and refused a refund. 

I am pleased though that you have now clarified you didnt bar me.

I will continue to enjoy the chairs which are GREAT, eat before I come and wont engage in conversation with staff.

I appreciate the opportunity to use my gift cards and after that we shall part ways. I will delete this post even though it proves my point totally that you are argumentative and not interested in helping. 

You have also not denied any of my allegations other than try to prove I AM WRONG TO COMPLAIN.

I have compained to 100 - 

I TOLD YOU CLEARLY I DONT WANT A FREE PIZZA - 

My motives were clear and I put in writing JUST IMPROVE YOUR ATTITUDE AND SERVICE 

If you take my advise - fine.

If not - thats also up to you.

I do again THANK YOU for honouring my gift card. I have THREE dates 2019 and I was I am able to use them - Please inform your managers to allow me the use of those and let me know 

I appreciate your response all the same - 

Thank You

You spent your entire report complaining about complaints, yet NOTHING on what your actual issue was. Well here is an original idea, why not post what your complaint about their service was. Mindblowing..I know. 

  You say this isn't about "free pizza". The fact that you made that comment likely means it was infact about "free pizza" in some form and you are now complaining because you didn't get what you asked for. So exactly what did you request of them?      I

was polite, courteous and informative about my complaint. - I hope you were more informative about your compalint in those e-mails than you were here.     regardless of their terms and conditions I ask the honourable court to view this fairly and morally, that if they are to dissallow me to shop at their store - then they must refund my outstanding credits which I am entitled to. -

That is hillarous so because the "terms and conditions" don't work for you now, you figure that they no longer need to apply to you. So I guess if you are speeding down the road and are running late that Stop Sign doesn't really apply to you either?     By the way this isn't a court, you haven't given us anything to "view", and you are "entitled" to exactly what is in the written terms of the gift card.    

So, if there is any business I would say WINS FOR BEING THE WORST EVER IN MY LIFES EXPERIENCE - Its this. Out of over 100 complaints in my life NOT ONE has barred me from their establishment. - What this tells us is the following. With over 100 complaints to businessess you appear to be a chronic complainer.

You either have a very bad history of deciding what businesses to patronize, or think of yourself as some "self entitled" individual. I wonder how many "complements" you spent as much time on?    By the way based on what little information you did post, it seems as of the choice to patronize them or not is totally up to you. So you could return and use up those Gift Cards.

It appears your complaint is that Studio Movie Grill didn’t offer you a free ride. Not all merchants give away freebies. You never stated your initial complaint other than, "Their food is also almost always cold…" Life must be good since that's your life's worst experience.

"I always insist that it is not about the 'free pizza'"

Always? That implies that you are a chronic complainer.

You were not barred from their establishment. You were told, "YOU ARE NOT WELCOME to visit us again if you feel we do not meet your satisfaction." The choice is yours but you are on the naughty list.

From their website

GIFT CARD TERMS AND CONDITIONS

​

1. General Terms
   
   Alamo Drafthouse Cinema Gift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting https://drafthouse.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these Gift Card terms and conditions ("Ts & Cs"). CashStar reserve the right to change these Ts & Cs from time to time in its discretion. Alamo Drafthouse Cinema Gift Cards are issued by Alamo Drafthouse Cinema LLC. Please refer to http://drafthouse.com/ for additional Terms and Conditions.
2. Gift Cards
   
   Alamo Drafthouse Cinema Gift Cards are redeemable at any accepted locations.
   
   Alamo Drafthouse Cinema Gift Cards are available for purchase here.
   
   No fees of any kind will be imposed on purchasers or recipients of Gift Cards.
3. Redemption
   
   Refer to http://drafthouse.com/ for Terms and Conditions of redemption.
4. View Your Balance
   
   To view your Gift Card balance, go to http://drafthouse.com/giftcards or call 1-888-549-8959.
5. Returns
   
   You may not return or cancel your Alamo Drafthouse Cinema Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support.
6. Lost or Stolen Gift Cards
   
   If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Gift Cards will not be replaced if lost or stolen without proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.
7. Limitations
   
   You may not use a Gift Card to purchase other Gift Cards.
   
   Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused Gift Cards may not be transferred.
8. Our Policies
   
   Gift Cards are subject to CashStar's Privacy Policy. CashStar and Alamo Drafthouse Cinema LLC may provide Gift Card purchasers with information about the redemption status of Gift Cards.
9. Risk of Loss
   
   Ownership and risk of loss of Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen Gift Cards. If you have any questions, please see the FAQs. GIFT CARD TERMS AND CONDITIONS

   ​FYI I do not work for them but they have taken a shopping area near my family and revitalized it! In DALLAS they are huge supporters of Police and Fire personnel and families, donate lots of money and hold free events to raise money.

10. SO WHAT is the real reason for your complaint? OH they have every right to block you if the company wants to. And they are right to state (in your own words) to say you are not welcome at their establishments because I think there is more to this complaint than you are stating.