Complaint Review: BRANSON TRAVEL OFFICE - Branson Missouri

BTO (Branson Travel Office) promised us a $100 refund after attending a sales presentation for a time share/vacation club at wg(westgate)(which we attempted to attend to full fill our obligation.  Also Part of the qualification was not owning a wg time share, in 2016 we bought a wg timeshare & cancelled the transaction within the 5 business day requirement because they tried to defraud us. wg refused to refund our $100 & sent us to bto across town. At bto I spoke w/Jeremia Froyland owner/manager at bto & he refused to refund my $100 & became very belligerent & rude to me. By now I have about 2 hours invested in attending the meeting at wg & driving back & forth to bto & discussing this issue w/various personnel.  VERY frustrating!  here is a copy/paste of their terms & conditions from their website:

https://traveloffice.org/branson/limited-time-vacation-package-deal/

Special Promotion Price Terms & Conditions

We work with a local travel club (it's not a timeshare) and can offer you some amazing deals on your next trip to Branson!

To take advantage and qualify for this very special pricing, there are a few terms, qualifications, and conditions we need to let you know about.

Qualifications

This special offer is for single, married, or cohabitating couples that meet the following conditions:

    Have an annual combined income of $40,000+

    Agree to attend (together if married or cohabitating) a 90-minute travel club sales presentation

    Show IDs with matching address at presentation

    Show a major credit card, debit card, or checkbook at presentation

    Must be a US resident

    Must be between the ages of 25-75

    Have not declared bankruptcy in the last 2 years

    Not valid for Westgate Resort or Travel Club owners or those with access to Westgate Travel Club

How do I get this special price?

Upon completion of your presentation we will give you $100 (cash or credit back) toward your package. :-)

In the event you do not attend the presentation or don't meet the qualifications above, the regular package price will apply.

Please note that this promotional material is being used for the purpose of soliciting sales of a travel club, however, no purchase at the sales presentation is required - only 90 minutes of your time.

Have questions? Give us a call: 1 (800) 504-0115

All I ask is my $100 refund as promised as I have full filled ALL of my obligations.  wg pulled us out of the 90 min. sales presentation.

I filed a complaint with BBB St Louis, MO & Mr Froyland refuses to refund my $100.  Here is a copy of my response to his refusal:

I am rejecting this response because:

Jeremia Froyland initially introduced himself to me as a manager, (he revealed to me in the last part of our conversation that he was the OWNER), during our discussion with me Jeremia Froyland was anything but cordial or polite.  He was VERY condescending & evasive in his answers just trying to get rid of me the same way Westgate had just treated me that morning, not truthful & misrepresenting their offer.  As I stated in 2016 we did purchase a time-share & upon discovering they had mislead us about the unit we had purchased we CANCELED our agreement within the legal 5 business day window to exercise this right.  So as I stated when I bought this package I do NOT own a timeshare!  IF I had known this was a Westgate promotion I would have NEVER bought this promotion.  My wife & I took time out of our vacation to go to the presentation, fill out the paperwork, go through the initial interview, & was in the sales presentation when WG personnel came in & removed us.  We have full filled our obligation & are entitled to our promised $100.

Jeremia Froyland, the OWNER could have easily handled my issue instead of trying to pacify me with useless excuses & lying just trying to get rid of me. Of course whoever works for Jeremia Froyland is going to have to ask for his approval to pay me!  Instead, he chose to say he could not handle this issue & someone else who worked there would have to handle it later that week when they returned.  Jeremia Froyland did everything he could to brush me off & get rid of me knowing full well that I lived out of state making it difficult for me to handle this issue.

I have only attended 2 time share presentations in my life.  I have traveled to Branson many times & I have NEVER experienced such a horrible & deceiving experience while vacationing in Branson.  Until this visit EVERYONE I have interacted with in Branson has been WONDERFUL.  As a former 15+ year retail business owner I understand how a business is obligated to treat its customers, my intreaction with WESTGATE RESORTS and Jeremia Froyland owner of BRANSON TRAVEL OFFICE is a very good example of how NOT to treat your customers.

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