- Report: #1525730
Complaint Review: Booking.com -
Reported By:
Do Not Use Booking.com -
Phoenix, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Booking.com
Netherlands
Web:
https://www.booking.com
Categories:
Business Rating:
(1)
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Booking.com Booking Dot Com, Booking.com Motel 6 San Antonio, TX - West SeaWorld, located at 2185 SW Loop 410, San Antonio, TX 78227, sold by Booking.com
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I recently booked a Motel 6 room on Booking.com, who was the entity who charged my card, not the Motel 6. When I arrived I could only stand to be in the room for one minute (and didn't enter the second room with my friend who I also paid for but they also took pictures of their room). There were vagrants outside of the hotel which was fine because we thought we would be safe inside but when we entered the rooms it was like a scene from a horror movie. The furniture was ripped up, the room smelled so bad of bug spray we could barely stand it, there were cigarette stains all over the shower, roaches all over the place, and bed bugs every where!
We ran out of the rooms and told them we'd like a refund and they said no. We used the app and haven't heard any resolution from Booking.com in over 7 days. They have no phone support and apparently have closed operations in the United States which means they are just ripping Americans travelers off because now you are fighting interneational pirates who do this to our citizens.
I have charged it back with my bank now but before this happens to you- DO NOT BOOK WITH BOOKING.COM, ESPECIALLY THE: Motel 6 San Antonio, TX - West SeaWorld, located at 2185 SW Loop 410, San Antonio, TX 78227
1 Updates & Rebuttals
Irv
United StatesDon't EVER, EVER use ANY Third Party
#2Consumer Comment
Fri, April 14, 2023
You don't EVER need to use ANY of these third party shysters...EVER. You book the reservation yourself like always has been done. In all probability the hotel refunded YOUR MONEY to this slime and THEY KEPT IT. This is how they make their money. You don't need ANY of this third party trash. ALWAYS, make the reservation yourself.
