- Report: #1483960
Complaint Review: Booking.com - amsterdam
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Author Confirmed
Why?
Booking.com
amsterdam, Netherlands
Phone:
+31 (0) 20 7125609
Web:
www.booking.com
Categories:
Business Rating:
(0)
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Booking.com BOOKING.COM DIDN'T SHOW UP!! amsterdam
I have scheduled the transfer service from booking.com from Cancun airport to the hotel in Playa del Carmen on 08/04/2019. I arrived at the meeting point as directed by the booking confirmation email. I waited on site for about 2 hours, until the end of the time of 20: 00h, which would be the limit informed in the confirmation email sent by Booking.com, but the transfer did not appear and there was nobody from Booking.com staff to give directions.
Since the service was already paid, I requested a refund, but Booking.com didn't accord to this request. Booking.com has simply stopped responding to e-mail inquiries regarding this issue.
