• Report:  #1526236

Complaint Review: Bolleth.UK -

Reported By:
Mel - New orleans, LA, United States

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I ordered four 2'x8' raised boxed planters with trellises for $69 with free shipping. What I received was three tiny packages of flower seeds.

When I contacted, the company they requested I send pictures of the flower seeds, mailing labels, and so forth to be sure that there was not a order mistake. I complied and sent the information requested.

Bolleth did state it was their shipping mistake, and sent out the wrong item. Bolleth then said they could not except a return of the seeds because of import costs, and could not send out correct item.

No explanation was given as to why they cannot send out the correct item. Then they told me that I would not be getting a refund at all that I could keep the flower seeds that they are worth $69. Same cost as planters.

After several emails, they said they would give a 35% refund but could not give a 70% refund as I requested, because they would lose profit. I had stated several times throughout our communiqué through email that I should not have to pay for their mistake, and they should not make a profit off of it as well.

I wanted a 70% refund and they can keep the 30% to cover the cost of their flower seeds, and that I was sorry for their profit loss.

What I ordered  

What I received. 

If there was zero stars or minus stars that would be a better rating for Bolleth.

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