- Report: #704908
Complaint Review: Blockbuster Express - Rancho Santa Margarita California
Reported By:
Paul -
Rancho Santa Margarita, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Blockbuster Express
Rancho Santa Margarita, 92688 California, United States of America
Phone:
877-300-2128
Web:
blockbusterexpress.com
Categories:
Business Rating:
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Blockbuster Express Blockbuster Blockbuster Express Kiosk Ripoff -- You could be next!! -- Charged $27.19 for movie returned the next morning. No record of it being returned. Rancho Santa Margarita, California
I have been renting a few times from a kiosk at my local grocery store. On this occasion, the movie I wanted was never available ("Social Network"). I called and they sent me to another store where I managed to rent the dvd. I returned it the very next morning, so that I would not be charged any additional late fees. When I returned it, I waited until the machine acknowledged that it had been returned. A month later, an email showed up with an invoice stating that they were billing me an additional $25.00 plus $2.19 tax because they did not have a record of it being returned. I immediately called the customer service line and explained the situation. Rather than correcting the error, the company held firm that they would not eliminate the charge because they did not have a record of the dvd being returned. I looked at the history in Ripoff Report and found that I am not alone. It seems that there are many in my same situation. Please do not rent from this company. This same error could happen to you and they will not correct it.
1 Updates & Rebuttals
Paul
Rancho Santa Margarita,California,
USA
Resolved -- Got my refund
#2Author of original report
Sat, April 30, 2011
After writing this complaint, since I got nowhere with Blockbuster Express customer service, I did what I had done successfully with a previous problem with another company: I contacted the parent corporation. In this case I found that it is NCR Corporation. Since this is a fairly large company and on their website they seemed concerned with their reputation. I simply emailed their customer response person and laid out my story. (I also let them know that I had filed a dispute with my credit card company). I got a reply that stated that they were sorry for the inconvenience and were going to credit my account. I watched carefully for this for the next few days, and sure enough there it was -- a credit for the full amount. Now I'm not ever going to use their kiosk service again, as I do not want to have this happen to me again. But at least it turned out to be a fairly happy ending.
