- Report: #1088757
Complaint Review: Blockbuster.com - Select State/Province
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Blockbuster.com Blockbuster866-692-2789 Blockbuster.com has been deducting a Recurring amount from my checking account of $16.15 every month since October 2, 2012 unknown California
Unfortunately I just discovered that Blockbuster.com has been taking $16.15 every month from my checking account for unknown charges.
I have no membership nor an account with Blockbuster.com
This is Fraud, and it is terrible that they get away doing such schemes to people. I am going to report them to anyone that is willing to hear my report. I will pursue a full refund for the total charges.
They have deducted the total of $177.65
3 Updates & Rebuttals
Lysander
Ohio,This has happened to me twice.
#2Consumer Comment
Tue, October 08, 2013
Blockbuster is again taking $16.04 monthly from my bank account. This happened before a couple years ago and I had to contest it with card company. Blockbuster wouldn't answer any questions regarding the bogus account, nor would they simply shut it down, even though I could prove I am the debit cardholder being charged. Only response was to contest it with bank card company. (I'm sure this is due to agreement with card company to report problems, but still irritating they won't just shut it down)
I admittedly don't watch my accounts as carefully as I should, but does this take the blame away from Blockbuster? That sort of justification is like stealing books from the library because they have slack security.
I've dragged my feet in responding this second time, in part, because I'm so angry with having to deal with it again, replacing the card and the long phone calls and inconvenience of setting up things that depend on that bank card, I want to really take them to task over this. I've given some thought to how they may have gotten my information a second time, and I have some questions to ask them about what is going on.
What are they doing to prevent this? I'm guessing nothing.
The following questions come to mind.
- Who signed up for the account using my card? Don't really expect them to share this with me. They didn't last time.
- Is it the same person as last time? Once again, don't expect an answer.
- Was the account an commisioned affiiate signup? (third party profit motive)
- If it was an affiliate signup, was it with the same affiliate as the previous contested charges.
- Is the account being used? (With the amount never changing each month, seems it may not be used)
Does anything like the following in their system flag an account as suspicous?
An unused account is being renewed each month.
An account sold by an affiliate is not being used, yet renewed each month.
Multiple accounts signed up through an affiliate are not used, renewed each month or have been contested,
An account has been previously contested by the same cardholder.
What would due diligence look like?
Seems to me, a reputable company concerned with protecting the consumer would contact the cardholder in any of the above circumstances. A simple algorithm searching their database would expose these ripoff issues.
And yes, I realize what my due diligence is, but I'm still not the one ripping people off. I think it would be intentional neglect on Blockbuster's part if what I suspect is true.
Jeanski
Dayton,Ohio,
comment
#3Consumer Comment
Wed, October 02, 2013
Sounds like you forgot to cancel your free first-month membership. Otherwise, how would they have gotten your bank info?
Stacey
Dallas,Texas,
What?
#4Consumer Comment
Wed, October 02, 2013
How did you NOT know that your account was being charged every month?? Do you not take responsility for your bank account like reading your statements?? My guess would be no so this in on YOU.
