Complaint Review: BestBuy.com - AZ

Best Buy is a time wasting, unethical firm that does not honor their commitments. Their chat line strategy seems to be geared toward ignoring direct questions, stalling, transferring to other agents only to start the process over again.  I started to order a refrigerator online and clicking buy now was offered either a 10%discount or interest free if I used a Best Buy Card which prompted me to click the apply box.

The web page stated apply today, buy today. After completing the application the response was that it would be reviewed and I should get an answer in 7-10 days. Within seconds of my reading that an alert appeared that there was a hard credit inquiry, so why should I wait 10 days. My credit score is in the 800's and the last time I applied for a store credit card I was approved within minutes.

I then went to their chat page and told them I did not want to wait up to 10 days before placing the order and asked if they would still give me the 10% if I paid cash or another credit card. Their reply was "Both modes would work", to which I replied, "I realize that, but will I get the 10% discount. Their response was Yes, you get the discount. I then asked how I should go about ordering to which they replied, "While placing the order, during the payment method when you choose the credit card mode of payment and enter the credit card details, the discount will be made automatically.  I replied, "OK, so if I use say American express I would then get discount?  Their answer was, "Yes.

 I then went back and submitted the order with my American Express card.  In spite of what they told me, the discount was NOT applied!

I then called chat once more   and referred to the previous chat and had to hold while it was pulled up.  I explained that I had followed their directions but the full price was charged. At this point it went in circles and during that chat was transferred to 2 other CS agents who pretended not to understand. I was finally told that they could not find the chat (they should have told me that in the first 5 minutes not 40 minutes later) I told them that I had a copy of it and if they gave me an email address I would be happy to attach it. They responded that they would not allow that but I could add it to the chat box. I copied and pasted it but was limited to only a few lines in their box.  When I complained about that they asked me to call an 800 # and start over. After having spent nearly 2 hours with all the chats I declined as I did not want the same holds and transfers on the phone.

Their tactics seem geared towards wearing the customer down and hoping they go away. OK it worked as I was out of time at that point. Wish I had read some of the reviews before shopping Best Buy would have saved me 2 hours and loads of frustration along with a ding on my credit for the inquiry. They should not be offering 10% and then making it impossible.

It gets worse as I attempted to cancel the application for the Best Buy credit card and have them remove the inquiry from Credit Bureau. I first called the 888 # and went through a menu of questions as to the subject, none of which were applicable but finished up with robot asking for account # which of course I did not have. Reluctantly I opened another Chat with Best Buy simply stating that I wanted to withdraw my application.

They responded that I should call 800 #, or use a link they provided. I called that # and was greeted with a series of ads asking me to press 1 for further info or # if not interested. After about the 6th ad I did not wait for the robot to finish but pressed#, which resulted in being cut off.  I then tried the link given in the chat and received a message that the request did not go through and was given choice to continue shopping! I later found another email address for Citi which were Best Buy Credit Card Co, and emailed them, now a week later still no response.