• Report:  #1503153

Complaint Review: Best Buy - Fort myers Florida

Reported By:
charles edwards - Lehigh acres, Dlorida, United States

Best Buy
5019 s Cleveland Ave Fort myers, 33907 Florida, United States
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My washer went out on 13th, we had bought it at Best Buy, with the extended warranty. When we called, they explained the process, with them coming out and diagnose the machine, order parts, waiting then re-scheduling tho come back, it could take 3 weeks......so we decided to buy a new one.....so I spent $1000 dollars on a new one, they brought it on the 18th......the delivery guy said they couldn't install it because he didn't have the right stacker kit, and I would have to go 25 miles away to Best Buy and buy one, the schedule to have someone come out and install it.

I bought the new kit, and went home and installed washer myself, very easy to install a washer. Only to find out the new washer is defective, it powers up, but has an error code. When we called the store, they said they couldn't come out to repair or replace it till after Christmas........we've been waiting for a week for a working washer I paid for....they really don't give a s**t.....they got our money.......now we have to wait till they decide to do anything at all. Will never spend another dime there.

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