Best Buy Buyer Beware - No Support Folsom CA
Sony cannot/will not support their products!
Stay as far away from Best Buy and avoid purchasing a Sony theater system! Read all the complaints everywhere regarding how they continue to disrespect the customers! Their customer service is a joke! Corporate is well aware of these issues and refuse to do anything to resolve anything. Probably why they do not post their contact information.
It’s not surprising since their CEO, Corie Barry is/was investigated for misconduct:
Best Buy CEO Corie Barry being investigating for alleged misconduct (cnbc.com)
“Best Buy’s board is investigating allegations of misconduct by CEO Corie Barry. The board received an anonymous letter and has hired outside counsel to investigate. The letter alleged that Barry engaged in a romantic relationship with another company executive.”
Their Geek Squad and 3rd party vendors are inexperienced. All they know how to do is plug stuff in and leave you with their carnage. Their ‘social media people’ are not human, just bots/AI.
I wish our salesclerk, Jason Hoover, would have been upfront about the issues we would be facing prior to our purchases. Now, as ‘professional’ as he thought he was, to just ignore us! Great job Jason! Glad you enjoyed the commission you received from the crap you sold us!
We have made trips to the Folsom and Roseville stores to get resolutions. Their own managers and staff acknowledge the fact that customer service is a joke and yet Best Buy continues to rip people off!
People need to avoid this company altogether.